BEWARE........... I recently purchased sectional from this establishment, I regretfully did not…read moremeasure my room prior to this purchase. That being my fault, I went to the store before picking up and returned said sectional. I was assisted by a nice man who told me that my refund would be refunded to my card within 3 to 4 days. It has been 8 days and now they want me to come in and have them re-refund my money. So they have had $953 of my money on hold for 8 days and another trip to the store and hopefully 3-4 days I will finally have my money. PSA Big Lots has awesome furniture and they are super efficient! Take Your Tax Money There!! Good or bad experience I will update after my second visit for my refund.

I had been shopping for a refrigerator and couch for month's. With covid and everything else it had…read morebeen hard to find what I wanted at a good price. I walked into American Freight expecting the same results as I had been getting everywhere else. I was pleasantly surprised when I was greeted with a smile by a man named Mike. He walked me through all the available options and took.his time to get me exactly what I wanted. After i had selected the products I wanted he informed me he is the store manager and would live to help with any further transactions. I will be coming back for all my future purchases because of the customer service and care that Mike provided.

Former employee of The Home Depot for over 4 years…read more I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told.

Please be careful using a Gift Card at this location. I used a Gift card at the Pro Desk to make a…read morepurchase. I had a sizeable balance left on my gift card after the purchase. I went back to use the Gift Card 2 wks later to make a purchase and my gift card was wiped clean. The balance on my gift card was taken and not sure how that could have happened. I just hope the customer service will issue a refund for the missing balance or issue me a store credit for the balanced that was scammed after they research what possibly happened. At this point, if you use a gift card please used the full amount and DO NOT LEAVE A BALANCE ON THE GIFT CARD.

ABSOLUTELY GO SEE BRIEANNA B!!…read more Brieanna has officially become my go-to person! My first purchase with her was a dishwasher, and it has been AMAZING. She answered every question I had, helped me get a great deal, and made the whole process so easy that when I needed a couch, I knew exactly who I was going back to. And WOW am I glad I did! I needed to downsize because my old couch just wasn't the right fit for my living room. Brieanna helped me find the most comfortable, fluffy, cozy couch ever--I honestly never want to get off of it! It's hands down my favorite piece of furniture in my home now. The best part? The couch I wanted wasn't in the store, and I wasn't even sure it came as a sleeper sofa. Instead of giving me a maybe, Brieanna went above and beyond, did some digging, and came back with the answer I was hoping for--we could get exactly what I wanted! That's the kind of customer service that keeps people coming back. She is friendly, knowledgeable, patient, and truly cares about helping her customers. Great deals, great service, and an overall fantastic experience from start to finish. If you're shopping for appliances or furniture, do yourself a favor and ask for Brieanna B--you won't regret it! Thank you, Brieanna, for making both of my purchases such awesome experiences!

We bought some appliances at Portage MI store & the warranty…read more 3 yrs later, refrigerator plastic shelf cracked. Brieanna at the store took care of the problem. Brieanna is most helpful and can resolve the problem. If you ever need to buy something at that store, I would ask for Brieanna. She is the best!

They did a good job tuning up my Bernette B77 machine. Good communication and organized.read more

From the owner: We sell BERNINA, bernette, Janome and Pfaff sewing, serging and embroidery machines. We also…read moreservice and repair all sewing machine brands except Baby Lock, Brother and Viking. Our quilt shop has a full line of 100% cotton fabrics, notions and threads. Visit us soon.