Beware of shady business practices. Couch Potato was highly recommended to me by my realtor. I went…read morethere and asked for the cheapest carpet they had. I was shown 2 samples and picked one. I had them come and measure and was given a written estimate. I went to Couch Potato with checkbook in hand to finalize the job. When I got there I was told there was a mistake on the estimate and it would be an additional 700$. They would not honor the original estimate. They did offer me 10% off the price which then made it only 500$ over the original estimate. So the they told me they could give me cheaper carpet. What? I had asked for the cheapest carpet in the first place and was not given it. I found out the carpet they showed me the first time was a close out that they wanted to get rid of but it was not what I asked for. I told my realtor what was occurring since they are recommending them to their clients. My realtor called Couch Potato to see what they had to say and they told her that I did not like the cheapest carpet samples they showed me and I CHOOSE a more more expensive one which was an out right lie. Then Couch Potato proceeded to tell her that they could offer us even cheaper carpet. Wait I asked for the cheapest carpet the very first time I went there. Shady!!!!

Highly, highly, highly recommended. Don't go through anyone else for carpeting. I had so many…read moreissues when trying to schedule with home depot, and ended up receiving amazing service and quality for the same price through Couch Potato. I told them that my main priority was getting my carpet in as soon as possible, and they did what they needed to to accomplish that for me. They scheduled an estimate within 24hrs of my call. When Tom came to measure, he ensured to bring in carpet samples that they had in stock at all times so that we wouldn't have to wait for ordering of materials. He helped me choose an affordable option that accounted for my needs at home. Their padding is also higher quality than what home depot was offering. Couch Potato's pricing was so nicely simplified. Each price included the price for the carpet, padding, and installation together. Whereas elsewhere, they price all 3 separately. They asked for a deposit of half the cost before they provided the service, then the rest of the payment afterwards. Couch Potato was able to schedule my installation within 3 days. The day of installation, the gentlemen were respectful of my home and made sure to ask questions to verify what I would need. They cleaned up afterwards and called Heather prior to leaving to allow me to talk to her and verify her employees performed an adequate job. I could not be happier with the result and the customer service I received.

Working with Jess made the process of choosing a countertop, backsplash, and flooring so easy. Jess…read morelistened to what I wanted and showed me which products fit. She was able to answer ALL my questions. Her knowledge of materials and design choices made this a great experience! I HIGHLY recommend Carpet and Tile Mart in Mechanicsburg and Jess!! Renee B.

This job turned out good but sure didn't start that way. The staff at the store were all very…read morehelpful. We selected our laminate flooring and scheduled the measurement. Kayla came out as scheduled and did the measurement in a professional manner. We agreed and made payment as per the company's stipulation in the beginning of December 2023. We also scheduled the installation for January 8th. Well; the installation was pushed back twice because we were told the installer was backed up on another job. This wouldn't normally be a problem, but we have everything packed up for our two largest rooms except the largest furniture. The installer was supposed to contact us to look at the project prior to the job. That never happened so I called him the day before to make sure he planned on starting before moving the large furniture. They did show up on Monday as scheduled but that's were it got worse. They apparently couldn't scribe around the fireplace stone and became frustrated. They then both hop in the truck and run to Harbor Freight to get blades for the tool they needed to use. When they returned they said that didn't work. They then decided that they recommend undercutting the stone with a masonry saw. Well cutting masonry is extremely dirty so I said if that's the plan, I want it tented to keep the dust to that area. That was it for the first day....about three rows were installed. Laughable but I wanted to cry. The next morning he called about 10 am and said he is at Home Depot and the cost of materials was going to be around $500 plus about $300 additional for labor. I told him I would pay for some but not all of this because he never showed up to look at the project as stated on our contract and he showed up totally unprepared to get this job done correctly. He then told me he is an independent contractor and isn't in any contract with me so he isn't coming back! I immediately called Amber, the manager who within minutes had another installer that she could reassign to the project. She assured me that they will be able to get things corrected. She sent out Remi and Carlos. Well they stayed late that day and finished the living room before leaving for the day. They obviously knew how to scribe around the fireplace and didn't need to undercut the masonry as stated by the previous installer. By the end of the second day the entire project was complete and done in a very professional manner. The first picture is the flooring attempt by the first contractor after the first day. The second is the completed flooring at that location after Remi and Carlos took over. Thank you Amber for getting involved and sending these guys out to save the day. They will do all my flooring going forward!

We had nothing but an excellent experience with Carpet & Tile Mart. We went in looking for kitchen…read morebacksplash tile and found they had the best assortment in the area: far better than the 'big box' stores or other places we'd looked. We got cheerful help from the delightful Winsome, who patiently answered our questions, guided us through choices, and addressed our concerns about the tile we picked (the sample board had cracks in it, and we wanted to be sure ours wouldn't). She promised each tile would be inspected for cracks before it was given to us. Flash forward a few days to the arrival of our order, and all was good. Each box had been opened and inspected, and we had not a single crack in each of the thousands of individual tiles in our 45 square feet of mini-ledger. The backsplash is now installed, looks great and we couldn't be happier.

Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

We have used this company twice and they did a wonderful time, both times. Alex was great to work…read morewith and we were really appreciative that she took the time to listen and really work with me to stay within my budget. Highly recommend!

Scott came out today and fixed the carpet where the seam was pulling apart. You can still see where…read moreit was pieced together but it's not pulling apart. Scott said if we have any problems in the future to let him know.

Ray from the m Essis & Sons Carpet delivered our oriental rugs today. He took the time to help my…read morehusband put down all five area rugs. The rugs have been meticulously cleaned and are the perfect final touches for our newly refreshed and restyled living room.

Worst customer service experience ever. I took two small rugs in to have them cleaned . The first…read moretime I came back they were not ready as had been promised. The second time I came back they could not find the rugs. They then refused to refund the cost of cleaning the rugs or the cost of the rugs themselves. I now have to go to District Court and sue them for all of the money I lost due to their incompetence. I would not suggest that you spend thousands of dollars on purchasing rugs or carpets from this "Clown Show". If cleaning two rugs is beyond their ability then imagine them destroying your wood floors trying to install carpet? I do applaud their hiring of people just out of prison to work their though. I give them an "F" for customer service.

This place is huge! The showroom has so many choices of products to choose from. I stopped by and…read morechecked out what they had. The staff took their time in helping find what I needed. I found some really great flooring deal$ here for my basement flooring project. I ended up getting a couple boxes of LVP. They made sure I had everything I needed for my project. Definitely a higher quality product and a better deal than the big box stores could ever offer. Arko is now my go-to for all of my flooring needs.

From the owner: Wholesale priced flooring direct to the public! Shop luxury vinyl plank, luxury…read morevinyl tile, sheet vinyl, carpet, carpet tile, ceramic tile, and many more flooring options. Order online or visit our Beautiful Showroom in Harrisburg, PA today for quality, low priced floor coverings for your home or your trade business.

Sue was FANTASTIC! She was professional, thorough, knowledgeable, and not for one minute did I…read morefeel pressured or rushed. In the middle of a crisis, she was the calm, and knew exactly what we needed and made it happen quickly. I would highly recommend Sue and M & Z Carpets. Their floor installers were also professional and did a great job laying our new floors. Needless to say, I will be using M & Z for all my future flooring needs.

We had an amazing experience at M&Z carpets! Sue was absolutely wonderful. She was kind, helpful…read moreand extremely knowledgeable. As new homeowners, she knew we were on a tight budget. She was extremely accommodating, helping us to find options that were affordable but still absolutely stunning. She also ensured that we got a consultation as well as installation ASAP. We are so grateful for her! Thank you Sue and M&Z carpets for helping to make our new house into a beautiful home!