Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

we have been thinking about installing new carpet in our master bedroom for years as it is a huge…read moreundertaking. moving all of the furniture out of the room, painting the baseboards. from stat to finish the staff was awesome. The no pressure salesman was a breath of fresh air. We changed our minds several times and it was all taken in stride. the installation was just as planed. our installer did a fantastic job. left the job site as clean as he found it. I would use the again and would recommend them.

Great salesperson. Very informative. Showed me a lot about carpet quality. I will definitely…read morerecommend and I will definitely be back.

My 93 year old Mom had waterproof vinyl flooring installed in April of 2022. But the tile started…read moreto separate in the middle causing a couple of tiles to crack. So I went to Carpet Tile Mart mid August to ask for service to repair and replace two tiles. I showed them pictures and they scheduled a contractor to come out a few weeks later, on September 12th. A contractor did come out and he looked at it and told my Mom he would be back the following week to fix it. He never came back. So I went back to Carpet Tile Mart in October to complain and the manager there, Mark, claimed this contractor was "very busy", but he assured me that the contractor Bill would be in contact. Still no response. So I went back in November to complain again and Mark said he just texted Bill and that he would be in contact with us. Thanksgiving went by, still not repaired. So my sister contacted Carpet Tile and finally in December, she got a response that Bill would be coming out to fix the floor on Monday, Dec 18th. We waited all day and no one showed, or contacted us to say they couldn't make it. Finally after Christmas, my sister contacted the manager of Carpet Tile and he basically said "sorry, it is out of my hands". That the contractor was an outside contractor for Carpet Tile. Then on December 22nd, Bill left a message saying he would send someone out on Wednesday, December 26th. My sister actually talked to him and he assured her his assistant would call 30 minutes before arrival because he lives very close to my mother's house. This was on December 26th. This was a full 4 months after I initially went to Carpet Tile to request service for my mother. The guy never showed up. If I could give them minus zero stars I would but because I can't, they get one star for the most terrible service after installation. I think it is so disrespectful of a company to wash their hands of an issue instead of trying to resolve it. They just lost a very loyal customer. We have been using Carpet Tile Mart for over 40 years. Very sad. I'm writing this as a business owner and I would never run my company like that and leave the customer hanging for over four months.

Amazing family business (hence the name). Joel was great. He was able to tighten up carpet in…read moremaster bedroom in front of master bath. I can still see some discoloration, but he said that happens when carpet wrinkles are traveled on for years. I'm hoping that lightens up with time. He fixed the family room, too. Thanks for following up and taking care of our concerns. This is exactly what I appreciate in any contractor I bring into my home. I'll definitely use 3rd Gen Flooring for all my future flooring needs. Thanks, again!

From the owner: We offer flooring, hardwood, carpet, and tile products as well as service with 3 generations of…read moreexperience.

Working with Jess made the process of choosing a countertop, backsplash, and flooring so easy. Jess…read morelistened to what I wanted and showed me which products fit. She was able to answer ALL my questions. Her knowledge of materials and design choices made this a great experience! I HIGHLY recommend Carpet and Tile Mart in Mechanicsburg and Jess!! Renee B.

This job turned out good but sure didn't start that way. The staff at the store were all very…read morehelpful. We selected our laminate flooring and scheduled the measurement. Kayla came out as scheduled and did the measurement in a professional manner. We agreed and made payment as per the company's stipulation in the beginning of December 2023. We also scheduled the installation for January 8th. Well; the installation was pushed back twice because we were told the installer was backed up on another job. This wouldn't normally be a problem, but we have everything packed up for our two largest rooms except the largest furniture. The installer was supposed to contact us to look at the project prior to the job. That never happened so I called him the day before to make sure he planned on starting before moving the large furniture. They did show up on Monday as scheduled but that's were it got worse. They apparently couldn't scribe around the fireplace stone and became frustrated. They then both hop in the truck and run to Harbor Freight to get blades for the tool they needed to use. When they returned they said that didn't work. They then decided that they recommend undercutting the stone with a masonry saw. Well cutting masonry is extremely dirty so I said if that's the plan, I want it tented to keep the dust to that area. That was it for the first day....about three rows were installed. Laughable but I wanted to cry. The next morning he called about 10 am and said he is at Home Depot and the cost of materials was going to be around $500 plus about $300 additional for labor. I told him I would pay for some but not all of this because he never showed up to look at the project as stated on our contract and he showed up totally unprepared to get this job done correctly. He then told me he is an independent contractor and isn't in any contract with me so he isn't coming back! I immediately called Amber, the manager who within minutes had another installer that she could reassign to the project. She assured me that they will be able to get things corrected. She sent out Remi and Carlos. Well they stayed late that day and finished the living room before leaving for the day. They obviously knew how to scribe around the fireplace and didn't need to undercut the masonry as stated by the previous installer. By the end of the second day the entire project was complete and done in a very professional manner. The first picture is the flooring attempt by the first contractor after the first day. The second is the completed flooring at that location after Remi and Carlos took over. Thank you Amber for getting involved and sending these guys out to save the day. They will do all my flooring going forward!

i used them for family room carpet. I was told they would move up to 5 pieces of furniture. No…read moreproblem. I asked how many installers were coming. I was told "one". My concern was how one person was going to move my large new leather sofa/love seat alone through narrow doorways, plus oak hutch. After 2 phone calls, I convinced them one person was not adequately. So, they had the installer bring his wife to satisfy me. This gal did not have the strength ...but, did the best she could. I was told by Wicker they generally only sent one installer. I was told, "well, he uses sliders and he generally figures it out". Wicker, your attention to detail and concerns was sadly underwhelming!

This is the third time we ordered flooring and we couldn't be happier. From the selection to…read moreinstallation, they truly are the best. Ann at the front desk was helpful in the selection and scheduling of our LVP and carpeting. Cody helped with picking out our bathroom LVP. Their installers were top knotch and our 100+ year old house certainly was not an easy install. Looking forward to redoing our kitchen, 1/2 bath and entry flooring in the future. Oh, and their pricing was reasonable too! We'll be back!

I never had an installation so I cannot comment on that . However, I have purchased. many…read morebeautiful rugs. I normally choose a bound edge custom cut to fit my needs. My experience in the showroom has always been very pleasant. They have always been informative and helpful. I love that they directed me to the carpet that saved me money without sacrificing quality.

New flooring installed today. Installers were punctual, courteous and did a great job. Every…read moredetail was done specifically as requested . I would recommend to anyone needing flooring, Roy Lomas Carpets and Hardwoods. Also Rebecca Carman made an anxious buyer at ease with her knowledge of flooring

They had 1500 square feet of our house to take up carpeting and install new luxury vinyl plank…read moreflooring and new baseboards. Formal living room and dining room, foyer, steps, hallway and master bedroom. The team of Greg, Ben, Lisa, Bernie, and Angel did a great job. If I had a question, and left a message they got right back to me. We just love our new floors. It took a little time to get the flooring from the manufacturer, but it was definitely worth the wait.

Guaranteed Flooring is an amazing company! Greg helped us with picking the right flooring to suit…read moreor needs He took the time to listen and made suggestions on what would we could choose from lots of choices. Everything went so well and great prices! If you need flooring done and want someone who knows their trade and cares about the job call Greg.