The best bank with great people the manager Victoria does not miss a beat she help me personally…read morewith my mom who is elderly get her account back on track after she made mistakes because of her memory lost I don't know what I would do without her if you go in to the bank and get to know the employees because it's a small community yellow springs they will make sure your very well taken care of

would give 0 stars if i could. i hate this bank. they never answer the phone, there's always some…read morekind of problem. any time i deposit a check through their app it gets rejected. their weird overseas call center calls me constantly. they actually shut off my card entirely once. they have certain transaction services blocked on my debit card so i can't even use it half the time. also their app is so outdated it barely works and i've overdrafted before because my transfer didn't go through. and i'm pretty sure i've had some money go missing a few times too. i've banked here my whole life and they used to be great. i loved all the people that worked there. and every year it has gotten worse.

We needed Notary Service on a few documents. We selected Richwood Bank as our local bank since…read moremoving to Springfield OH. Learning this service could be provided by employees of Richwood Bank, we stopped on a Friday afternoon. The Employee provided prompt helpful service !! He was a very cheerful young man who was more than willing to take care of all of our needs. I would hope that he gets credit for his help with both my wife as well as my self. Thank YOU !! Marv O.

Richwood bank is not customer service oriented. I have been banking with Home City Federal Savings…read moreBank for over 30 years and never had an issue. I would go into Home City, say this is my goal, and they would figure a way to assist me with obtaining that goal. Richwood purchased Home City in 2019 and I have had a horrible experience since that point. I had a title issue with my home that was financed through Home City. Home City extended my loan out 1 year to allow me to get the issue fixed and try to get refinanced. The people at Home City advised they could continue to extend my loan out for a small fee until I was ready to refinance. Never missed a payment. My Home City loan was due June 1st 2019. My family and I are trying to move into a new house. We were under contract and in order to not pay closing costs we tried to extend the Home City loan out. Richwood did extend it out for 30 days (although they made it sound like it was such an inconvenience). The initial house we tried to get fell through, but now we are under contract again, due to close at the end of August. Richwood will not extend the Home City loan out any further. Thus, I have to pay over 3700 for closing costs to Richwood for a house I will be in for less than 30 more days (it is a $100 fee to extend the loan). Why would Richwood do this to a long time, dependable customer? Maybe it is because I choose not to go with them to finance my new home at a 6% interest rate. That is a worse rate than one of those internet based lending firms that throw money to anyone, which quoted me at 5.35% (the rate I got was 4.3%). Do not agree to a mortgage with Richwood until you have shopped around, you will overpay. I will end this with a quote from another disgruntled Richwood customer, "It is tough to do business with a bank that is stuck in no man's land. They are too big to be little, and too little to be big. That is a dangerous place for a banking institution to be."

I got a loan for solar panels through WPCU and I stopped in today to ask a few questions. After…read morewaiting in line for a teller for a few minutes, it was my turn so I approached the teller. She was friendly and knowledgeable. Within a couple more minutes I had all my questions answered and was on my way. Fast friendly service with a loan at an excellent rate. As Arnold said, 'I'll be back!'

Ryan and his team were amazing to work with.. very knowledgable and made sure I got the best deal…read morewithout cutting corners. The experience was a breath of fresh air!

This the 2nd or third time we came here because their CD rates beat anything we found online …read more.. even the online only banks. It's an hour drive for us but always rather deal with some place that has a physical building and employees you can see vs some online place. I realize those online only places can usually offer better because they dont have to maintain the bank and number of employees. Bottom line is cheak out their cd rates and compare. When you google best rates they dont always show up.

This bank is the worst in caring for and about its customers…read more They misapplied two (2) months payments of over $20,832.00 and then reported me to the credit reporting agencies as being over 30 days late without ever sending me a notice. I would not have known unless I had checked because of wanting to take advantage of dealer financing on a small item and was denied credit because of their mistake. When I brought it to their attention they were defensive and arrogant even after I sent them copies of my canceled checks that they had cashed. Their stupidity and disorganization has caused me a great many problems. I would avoid doing business with them . They are backwards in their approach to business and not customer oriented. The worst bank I have ever encountered.

This company is amazing! Maurya is so nice and helpful and will be patient in answering any of your…read morequestions you may have. This company has saved me and my husband so much money on our home and auto insurance. We recently moved and they made the transition feel like a breeze. Can't say enough about how great they are. As a young married couple we didn't know much about any of this, but they spelled it all out for us and are there for any future questions we may have.

Wonderful agency to work with!! They are all so helpful and a joy to do business with! Maurya…read morehelped me with my home and auto and found me great rates!!

Free air station is nice, when it's not broken. Haven't had to use services yet other than a call…read morefor flat tire in town, which took over 1hr30min for someone to come help put on spare. That time wait seems insane considering flat tire was in town. I still holding out hope that at least something makes membership worthwhile but nothing so far.

We had an ice damn with damage to our roof and ceiling. We called Ron Burns office spoke to…read moreCynthia and she got us started with the process. It was extremely easy to speak with someone and get our estimates to them. Ron Burns has ALWAYS taken great care of us and our insurance needs!!!

Ron Burns State Farm Agent and his associates are always willing to help their clients no matter…read morewhat the situation might be, whether it is their clients fault or their client got hit by another car, it doesn't matter to them and they also help with car rentals if you should need one, if you have that on your policy. If you have an issue with your residence they help with that also and find the right people to assist you with repairs. I receive phone calls at my job, and I cannot believe the amount of people that call me and ask for assistance because their insurance company is unwilling to assist them and have told them to contact the other insurance company of the at fault driver themselves. Thank you, all the Associates at Ron Burns Insurance Office.