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    Abby's Gold & Gems

    4.6 (12 reviews)
    ModerateJewelry
    Open 10:00 am - 5:30 pm

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    John C.

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    Review Highlights - Abby's Gold & Gems

    John and his team delivered a custom eternity band with diamonds from 3 generations and it is simply beautiful.

    Mentioned in 6 reviews

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    Kay Jewelers

    Kay Jewelers

    1.0
    (1 review)
    1.4 mi

    If I could give this store NO stars that would be ideal. Horrible customer service!! I ordered a…read morereplacement wedding band for my husband 2 weeks before christmas. Was told that it had to be ordered and would arrive on Dec 22nd just in time & they would call me when it came in. Well, they did not call so I decided to go to the store on the 22nd to pick up my ring. After 2 associates looked for it, they couldn't seem to find it. Then I noticed the associate who waited on me & ordered it 2 weeks ago started looking. She makes a phone call. Hangs up, turns to me and says "i am so sorry, its out of stock and they never notified me". To say I was livid is an understatement!!!! Really??? You don't check on your Christmas orders before the holiday?? You don't promise people their gift then all you can say is "I'm sorry"??? This was a special gift for my husband. The worst part is she DID NOT offer to make the error right. She didn't offer to fix what she screwed up. She didn't use any type of customer service to retain a customer OR keep me from walking out the door. She let me leave empty handed AND mad as hell!! Great customer service AND awesome screw up Kay's!!! After realizing how many people were shopping in there that day I am sure my measly $100 wasn't an important sale to them. But they ruined a special moment for me. Left me looking for another jeweler to help at the last minute instead of giving me more time by checking on their special orders with notice it was out of stock. I've been in customer service my entire life. This is not how you provide service to the customers who feed your family and pay your bills. You DO NOT let an angry customer leave angry. Find a solution and FIX the issue - how stupid can you be? Train your staff!! So buyer beware, Kay's Uniontown PA location....every kiss does NOT begin with Kay's. THUMBS DOWN ON YOU!

    Abby's Gold & Gems - jewelry - Updated June 2026

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