Too rich for me. Was looking for a chain replacement for a pendant. 18 inch. 14 carat,$2500. How…read moredo you stay in business. 1000% profit on jewelry? No thank you. Found one for a reasonable price elsewhere. If you don't have deep pockets, look elsewhere.

"Christine provided exceptional customer service throughout my jewelry repair process. From…read moredrop-off to pick-up, she made me feel genuinely welcome and cared for. Highly recommend!"

I picked up a bracelet I had repaired Nick was very polite…read more He was knowledgeable and Professional. I highly recommend this jeweler

I had my bail on my pendant resized and my bracelet fixed that had a crack in it. Monti jewelers…read moredid such an amazing job. Could not be happier with the results. I will never go anywhere else

If you love jewelry and great service, you'll love Orr's Jewelers. They have a few locations in the…read morePittsburgh area, but I have only been to the new Strip District showroom. The first time I went, I was looking for a watch to remember my father. Noel was so sweet and friendly to work with! I was liking 2 of the Cartier watches and I chose the Panthere to purchase that day. I went again for their official grand opening, to look for something for my milestone birthday coming up. I like to buy myself something special each year or a trip. I'd been looking all over NYC and online for some art deco pieces and found 2 beautiful Penny Preville pieces. I requested to work with Noel again because she is so friendly, patient, and knowledgeable. I initially was thinking I would get a bigger watch and once she showed me the art deco diamond Penny Preville pieces, I knew that's what I was going to buy! She has multiple pieces that you could make into a set or buy individually. I chose the larger ring and medium necklace from her 50th year of designing collection. I LOVE them! I really enjoyed both of my luxury shopping experiences at Orr's Jewelers in the Strip District. Thanks Noel for selecting pieces that you knew I would love! I highly recommend Orr's Jewelers and Noel Voorhees!

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

A friend recommended Yuriy's and I completely agree with her. We found exactly the ring we were…read morelooking for and look forward to them making the wedding band to match. Everyone there is so friendly. Yuriy and Nick were so nice and helpful. The prices are reasonable and the selection is great, plus they can design anything you want. Some of the pictures on the wall and that Yuriy showed us on his phone are just amazing. They do it all and it sparkles and shines. If you're lucky, you'll also get to meet Snickers - one of the most chill and adorable dogs I've ever met. Also super friendly. Best greeter ever!

Yuriy is a damned mastermind…read more I original went to him for my wife's engagement ring. I had already been to a few shops in the Clark Building and felt I was being ripped off. My buddy alway bragged about Yuriy's so I thought it would be worth the walk. I told him what I had been looking at and he told me he could deliver it, and cheaper than the shops at the Clark building. He didn't even know what I was previously quoted and he delivered a beautiful ring for less than what other jewelers were asking. Next, I wanted a unique gift for my wife. I went in with an extremely vague request: Skulls and black diamonds. Within a few minutes he had an idea and a few days later, he sent me a stunning rendering of the ring and I loved it. Within a couple weeks she had the most unique ring I've seen and went above and beyond the render. Yuriy has gained my loyalty with his honesty, creativity, and dependability.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

Want to visit a family-owned, family-run jewelry store in the Pittsburgh area, then Louis Anthony…read moreJewelers is the place for you. I have been shopping for watches and jewelry for over 40 years in the area, and the folks at Louis Anthony are the finest. Great, great selection of watches, diamonds, jewelry, David Yurman, etc. Friendly and accommodating staff. Amie, Geeg, Veronica and Louis are in the store helping with customers. I wanted a solid gold Rolex and was having a hard time finding a retailer that would assist me. Along came Louis Anthony and I finally got the watch I always wanted. We will be back again and again! Have we met, yet? YES....finally. I waited too long!

Amazing customer service! Such a welcoming store, they are our extended family at this point!…read moreHeather, Jeremy and Veronica are amazing! Don't miss out on this amazing store! If you want to experience what a real jewelry store is, stop in, you will not be disappointed! Walter and Lynn Yates

Harlan and Sunny are very accomplished in the jewelry business . They have done many repairs for…read moreme as well as custom design projects. Their prices are very fair. Also, they have many unique and beautiful items for sale. You will find them to be trustworthy. .

5 Golden stars! Harlan and Sunny have made high quality jewelry since the 1970's in Honolulu…read moreHawaii. Their customer service is friendly and they take the time to work with you in creating your work of art. I am probably their biggest fan! I trust them and have been working with them for over 30 + years. Definitely highly recommend to all my friends and family.