I witnessed a very disturbing interaction at this dentist office in Pearland, Texas. The front desk…read morestaff were extremely rude, passive aggressive, and unprofessional toward a mother who simply came in for her child's appointment. She was not greeted when she walked in, repeatedly asked for her phone number as if they couldn't understand her, and was never even properly checked in before they immediately started asking for $75 upfront. One of the women also kept telling her to move over while assisting another patient even though she was not in anyone's way. The entire interaction felt disrespectful, dismissive, and targeted. Instead of making parents and children feel welcomed, the atmosphere was uncomfortable and hostile. She even spoke with the owner afterward because the treatment was so unacceptable. No parent should be treated that way while trying to get care for their child. Based on what I witnessed, the front desk staff seriously need customer service training or to be replaced altogether.

Dr. Mia and the entire team are AMAZING! My son can be very difficult at times and she is so…read morepatient. I love that she takes time to explain everything and answer questions. If you are in the Pearland area you have to schedule an appointment.

This happened about a year ago and I wasn't going to even bother with a review, but I really want…read moreparents to know the type of business they're dealing with as this will affect my child's entire future dental care. Our experience at this dental office started out fine, but things went downhill once my daughter was referred to get braces. Over the course of the year to year and a half that my daughter had her braces on, she started developing cavities. I understand that this can happen with kids who have braces because it's harder to clean underneath the brackets. What's unacceptable is that despite frequent visits and constant x-rays, this office completely failed to catch the extent of the problem. This office takes x-rays almost every time you come in. We were there regularly for six-month checkups and often even more frequently for cleanings because she had braces--sometimes every three months. After repeatedly reviewing x-rays, I was told my daughter had only three to four cavities. That turned out to be completely wrong. I eventually started looking at the x-ray images myself and could clearly see multiple areas of decay. Anyone who has ever seen a dental x-ray can spot cavities pretty easily. Concerned, I took my daughter to several other dentists for second, third, and even fourth opinions. Every single one of them showed me on the exact same x-rays that my daughter actually had over 20 cavities. Over 20. The most frustrating part is that the dentist took absolutely no responsibility. When I asked directly how something this serious could be missed, the response was essentially a shrug and a comment that "sometimes things get missed." Missing one or two is one thing. Missing twenty cavities, especially when you're taking x-rays almost every visit, is completely unacceptable. Because of this negligence, my daughter now has to go through extensive dental work that could have been addressed much earlier if the x-rays had been properly reviewed. I honestly should sue for negligence. Please do yourself a favor and think twice before bringing your child to this office--especially if they have braces and are at higher risk for cavities.

Office feels older and a little run down…read more I took both of my kids for cleanings. They took each kid back separately and had me sit in a waiting room. Keep in mind they are young- 7 and 6 years. My kids were scared having to go back without me. What really upset me was that they recommended a tooth pull, three crowns and a filling for my daughter and five crowns for my son. I never met the dentist. I am guessing that the dentist examined my kids after their cleaning but she never approached me, introdced herself or explained her exam or recommendations. This feels very wrong in a pediatric setting. The front desk staff told me this information while my daughter was crying. It was very unsettling hearing that my children needed this much work without hearing it from the dentist and being able to ask them questions. I listened to my gut and got a second opinion. New dentist said they each need two fillings and no crowns or teeth being pulled. That's a huge difference. For young kids who have a lifetime of dental appoitnments in the future, I want to create as little traumatic dental experiences as possible. Lesson I learned- listen to my gut and get a second opinion when something doesn't feel right. Warning to anyone going to this dentist who may need a lot of work. Don't let them take advantage of you. Also- they charge 25 dollars per patient to forward records. I imagine this is an effort to dissuade patients from transferring dentists. This also feels wrong as patients should have access to their records.

This was the best dental experience I have had so far! The dental assistant Del'Quanta was so funny…read moreand considerate, Dr. Jasek was very knowledgeable and explained everything in depth to me. TV's on the ceiling, nice waiting area, phenomenal experience all around. Thank you!

I recently discovered Kirby Smiles and was blown away by the level of care and service they…read moreprovide. They are truly redefining the dental experience--transforming what is often a dreaded visit into something that feels more like a relaxing dental spa. From the moment I walked in, I was warmly greeted by the front desk team and invited to relax in a cozy waiting area complete with comfortable seating, a TV, and complimentary coffee. It was clear right away that every detail of the experience is intentional. During my first visit, Dr. Hemann took the time to really listen, ask questions, and clearly explain my diagnosis and treatment plan. Her calm and caring approach immediately put me at ease. Kirby Smiles clearly understands the common fears and pain points associated with dental visits, and they go above and beyond to make the experience as comfortable and painless as possible. My hygienist, Stacey, was amazing! She made sure I was comfortable with a blanket, a pillow, and even a selection of movies to watch during my treatment. She walked me through every step of the process and even followed up with a call the next day to check on me--something I've never experienced before. The entire team is knowledgeable, patient, and great at explaining things in a way that's easy to understand. You truly feel like they're partnering with you in your dental care. I feel so blessed to have found Kirby Smiles--and I can't recommend them highly enough.

My husband made my appointment so I just showed up, filled out paperwork and had my appointment. I…read morethought it was a weird location at first because it's such a busy strip center but the inside was quiet and professional. The wait was about 10 minutes to get my xrays done then I was taken to room for gum exam, then a 5 min wait to see Dr Patel (who was super friendly and helpful) then the benefits coordinator came in and allowed me to pay and schedule my next appointment in the room. Finally a short wait to see the hygienist (thorough, quick, friendly) who performed my cleaning and fluoride treatment. Overall I felt great about the experience. The proximity to my house and the overall organization and professionalism will bring me back here in six months for my next checkup.

Although the dental hygienist Tammy is great and Dr. Patel is pleasant, the office staff is…read moreHORRIBLE!!! They are so inept at their jobs, it is sickening. On 12/16/24, I had teeth whitening done on the upper & lower arch. Even though I told them that my insurance pays for 50% of each arch, the lazy office staff did not verify my coverage, but instead has me pay in full and said they would issue a credit when the insurance paid their portion. Fast forward to March 2025, I go in for an appointment and bring them 2 letters that my insurance company has sent them asking for additional information on the whitening service that I had. PMD had never responded to the request for information!!! Now I am asked to pay for that days appointment when i should have had a credit on my account! Fast forward again to July 2025, I am scheduled for an appt on the 21st. This time I call the office prior to my appt and STILL no credit. My insurance paid them $227 which should now be a credit on my account. I am furious. I cancelled my appt and I will no longer do business with these people. I have also filed a complaint with the BBB and TSBDE! Next, it will be small claims court. It is really stupid that I have to waste time on this! BEWARE! Make them verify services with the insurance. Do not pay in full waiting for them to give you a refund!!

As a newcomer to this office and I must say I am impressed with the level of customer service I…read morehave received. Maria assisted me on the phone and was professional, caring and provided emotional support throughout the process of setting the surgery appointment. She even popped in on me before the surgery, during the surgery and after the surgery. Maria is Ricky, the technician, showcased confidence and expertise and taking initiative. Dr. Pham's excellent bedside manners were compassionate, empathetic and actively engaged with me throughout the surgery. I was a nervous wreck, scare and full of anxiety due to the unknown. I have aged in my 60s and have never even had a cavity. So, this was very scary for me. Everyone was so kind, warm and friendly which made my nerves rest and my anxiety dissipate. Thank you Maria for being my emotional bridge. Thank you Ricky for being my informer. Dr. Pham, thank you for being so compassionate towards me. I needed it. I am loving my new dental family!

Located off Business Center Drive next to School of Rock. I found this dentist office while driving…read moreto Costco. My entire family uses this dentist office. Every staff member is patient, helpful and professional! Appointments start promptly and waiting is at a minimum. A true family friendly location with attentive staff, cleanliness and exceptional customer service. I appreciate the text reminders of appointments for us busy people. Both dental and orthodontic work can be done here. The fact all ages can be seen here and they us state of the art equipment is reassuring. We love our new dentist office!

Dr. Davis's office did not inform me that they had ended their contract with my insurance company…read more As a result, I was charged out-of-network rates without any transparency about why the costs were significantly higher. During my visit, Dr. Davis attempted to have an inexperienced technician handle the preparation for my crown, which could have led to serious errors in my dental work. Due to the lack of transparency and the subpar care I received, I would not recommend Dr. Davis to anyone seeking reliable dental treatment.

I love everything about this office. From the front receptionist, to the dental assistant, to the…read moredentist herself. They treated me with so much love and care. They thoroughly went over every detail about my teeth and the treatment plan. I would highly recommend this office

I had an amazing experience at this dental office! The staff is incredibly friendly, welcoming, and…read moreprofessional from the moment you walk in. The dentist is very gentle during cleanings and takes the time to explain everything clearly. I really appreciate how thorough they are when it comes to recommending the best options for maintaining healthy teeth. I would highly recommend this office to anyone in the area looking for quality dental care!

Dr. Argaez is the best dentist! She does excellent work and her staff is top notch! Best experience…read moreever!

I just want to say that I came in to this dentist place with a lot of pain. I'm not so sure what…read morewas happening but it was hurting so much I could not take it anymore. As soon as I walk to this dentist office they took care of me and took me the same day. Dr Tummala was sooo wonderful! She immediately check me out and found what the problem was. I want to share my story because I want people to know that having a root canal is not the end of the world. She did a wonderful job and made sure I had 0 pain while she was doing the root canal. I will 100% recommend her to anyone and to family and friends. I am very thankful for founding Dr Tummala. I am switching Dentist and will continue to go see her from now on. Very great job and everyone is friendly and polite. Thank you, thank you very much.

Great practice very straightforward. Always makes sure im comfortable. Open Saturday is a plus!read more