Three years after a routine cash-pay cleaning, this office suddenly sent me a $230 bill. Not once…read moreduring those three years did I receive a statement, invoice, phone call, email, or any other notice that I supposedly owed money. Waiting years to bill a patient is completely unacceptable and reflects extremely poor, if not unscrupulous, business practices. I paid the balance to avoid any further issues, but that doesn't excuse how this was handled.

The treatment is great but the lack of help is baffling. Twice I have said, I don't have insurance…read moreand asked if there was any help they could give with payment plans and was told nothing. I don't know if it's the receptionist just not wanting to do her job or there really isn't anything they do. For this reason I won't be going back. What could improve? Be more open to people who don't have insurance. I still want to pay you and don't want anything free just wanted a bit more options.

I was shocked by how this office operates. A week earlier they confirmed my kids' insurance was…read moreaccepted, but the day before the appointment they told me it wouldn't be covered and that a "second opinion" would cost $195 per child. I've already been to two other pediatric dentists and never once was I charged for a second opinion -- so clearly this office is out of line. When I tried to reschedule, they insisted on a $150 "no-show" fee, even though they called me less than 24 hours before. This feels like a money trap, and I'm prepared to involve my lawyer. I will be taking necessary actions and reporting this office to the Texas State Board of Dental Examiners and the Texas Attorney General's Office - Consumer Protection Division. If any of you have gone through the same thing, please do the same so this practice is held accountable.

This was my kids first visit to the dentist in a while we haven't had good luck finding a good…read morelocal pediatric dentist. I was so happy with this place the service was amazing and the little kid areas for the kids to play were so great and unique.

Dr. Vi is the best!!!! I hated the dentist absolutely hated going. Until I started going here!…read moreGentle hands! Makes you feel relaxed ! I went in for an extraction I was so nervous and scared. My appointment was at 3 pm. She numbed the area came back I think she knew I was nervous. She said I'm just make sure it's numbing. Bam! 1,2 and 3! Alrighty I'm done. I was shocked! No pain during and no pain after! I asked my dad to come with me cause I thought I was gonna be in a lot of pain or whatever. She did it so fast my dad was like I didn't even get thru the intro of my show. lol it's a drive for me I live in south east Houston. So to tell yall I drive over here even during traffic hours should tell you everything you need to know! And the staff EXCELLENT NICE WELCOMING ALL THE ABOVE!

Had the pleasure of working both with Dr. Hoang and Dr. Duong. I was looking for a better dentist…read morefor me and my son when I came across this dentistry. As soon as I came in everyone was so attentive and answering any question I had. My service was great and Dr. Duong couldn't of done a better job with my son. Place is neat, clean and everyone is so welcoming.

A kid & parents dream! The best dentist office I've ever been to - almost no wait time as you walk…read morein you're greeted by friendly faces and a whimsy Alice in Wonderland theme that's fun. They have TVs with movies for the kiddos, games, toys to entertain. The office looks clean and brand new. My daughter loves getting a balloon and duckie at the end and walks away with a big bright smile on her face. Dr. Alice's love and passion for her profession and her office shines through, I can tell a lot of thought has been put behind everything she does. She has a great way to ease kids fears and does the cleaning quickly! Bonus: - Love that the restroom has a potty & sink for little ones, and a full diaper table. - Love the quiet room with pillows. - Love that they send email reminders for appointments. All in all top notch pediatric dental office, I would go anywhere else!

Dr. Alice and her team always make our dental visits fun and enjoyable. They are always quick to…read moresee us, see my little boys quickly and keep them entertained for their appointment. They have a great dental experience so they're excited to go back! They have special events for patients and so much more. We will be lifelong patients. Looking forward to my baby girls first appointment!

Zero stars. Very careless and unprofessional by every single person I have met here including and…read moreespecially the doctors. Nobody seems to be taking ownership. By FAR the worst dentist I have been to. This place should be shut down. Horrible experience, I would NOT take a child here. Look elsewhere. I had the same experience that many others reviewers mentioned with an over a 3 hour wait time for a scheduled procedure. My child has now been fasting for more than 15 hours, 5 hours more than necessary. Lack of communication and organization especially when it comes to a 4 year old. We have been planning this procedure for months and I was not given any information that it would be a wait time this long. I have done same procedures at other places without this issue. Everything before the procedure was very disorganized. The assistant talking to me as we speak sounds like she is half asleep and mumbling off. Has no idea what she is doing. Did not even know my name (I am the legal guardian). Did not have the right paper work (had someone else's) I would gladly pay another practice more for better quality service. Their "Patient Advocate" , Evelyn that replies to these reviews are just automated copy and paste. Not helpful. Most of these positive reviews are generated via paid agencies to boost their Google reviews. For a better representation of their actual reviews check Yelp (2.8/5) but even that is over inflated. Doctors Involved: King and and Lo Timeline: 8:30am: checked-in 9:30am: brought into room said it will be 45 min 10:30am: was told another 45 minutes 11:30am: was told another 10 minutes 12:15pm: procedure started Update: after the procedure they have the decency to call me asking me to pay for a consultation that never happened. See image below, where she corrects her self mid voicemail asking for payment and then realizing I had already paid it. Goes to show how disorganized they are. I would not trust my family at this place, let alone kids.

OK, I will start off by saying this place was extremely busy today. I had a long wait to be seen…read more The girls upfront are extremely friendly and "Maria" who did my teeth cleaning was Absolutely Amazing out of all the teeth cleanings I've had, she did the best... I felt frustrated coming in but between Maria the doctor and the smiling attitude upfront, I love this place!

Wish I could give an honest review. This office came highly recommended by my son's pediatrician…read more I have called both locations, left messages, and even filled out the appointment form online multiple times. All with no response. I can't even get a person to answer to schedule our first appointment ever.

Found Dr.Regina Lewis a few years back with my first child. So glad we found her!! The place is so…read morefun for the kids. They can watch a movie with headphones during their cleanings. The staff has always been so sweet and made my children feel safe during any cleaning and treatments.

The quality of care at Smile Ave Dental is always great, from the receptionists, to the hygienists,…read moreto the dentists. Bassant was the best hygienist! She was very pleasant and friendly.

My original review was 5 stars, these past couple of years, sale for additional services are too…read moreaggressive, too pushy. It feels that business grew but quality dropped. I will say hygienists are always excellent, its the administrative part that makes it uncomfortable.

Dr Farias is an absolute master of her craft! I had a chipped front tooth that had a not-so-great…read morerepair done by another dentist. I was not happy with my front teeth for almost 2 years. I was referred to Dr Farias because of her excellent bonding work. She fixed the tooth and even noticed some wear on another tooth that she took care of at the same time. I am so pleased, so happy with my results. They turned out beautiful and I feel confident smiling again!!

Called to make an appointment for my adult son with special needs. Was told they would have to…read morecall me back after they speak with the dentist. I got the return phone call and was referred to another dentist. She refused to see my son because he is special needs. He has no major Health issues. She simply refused because he is special needs. So heart breaking to be discriminated against because your adult child has special needs.

Say Ahhh! Pediatric Dentistry is a very Bad place to go. Dr. Foster is very rude and…read moreunprofessional. The communication with the front office is not effective, as the secretarry tells you something different than what the doctor says. My son went to the dental office since he was very young and we were consistent with the visits but he had a big cavity and she didn't even notice in the previous visits and fail to provide him with effective cleaning to prevent it. I will never go back to that place.

They were very patient with my 2 year old. He had an accident so we were there for his tooth. They…read morewere quick to see us and we were able to schedule an appointment the night before online. The front office ladies were very kind. I appreciated that Dr. Gainey took her time explaining everything to me and was very knowledgeable on the subject. We have a follow-up visit scheduled.