I have to say the Bensenville office staff are very alert and knowledgeable. They are fast and if…read moreneeded guide me thru the process in getting my transactions completed. I come to their office about 3x a week and never had any trouble. They are a top notch staff and bank to deal with!

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

Absolutely Horrible, Horrible, Horrible experience and customer service specially Maria Flores,…read morelack of information and the way they treat customers is Horrible and the way that she handles the situation she refuses to take care of the matter it's easier for her to refer you to a different customer service at a different branch this is US BANK! We have been banking with US BANK since they open their doors, never had a problem until the Wooddale location close. The people running the Wooddale was very professional, knowledgeable, helpful, respectful and most import they would get to the bottom of the problem and help you not send you to a different customer service or branch. what is the point in having a Bensenville location if they can't help you!

Absolutely horrible, HORRIBLE customer service…read more I am a customer of U.S. Bank because I have to be (they own my mortgage loan, unfortunately). The website SUCKS and I'm unable to make payments as I want to. There's a limit on additional principal payments that IS NOT DISCLOSED anywhere on the website. Regardless, this branch, specifically, applied my payment incorrectly and REFUSED TO ISSUE A RECEIPT with my updated balance. They gave me a slip that says I gave a certain amount in CASH (not a check, not a debit card, but actual cash). Why can't you confirm my updated mortgage balance when you don't have to wait for a check to clear? The teller (LXSAUC1 is her ID number) confirmed to me verbally that my payment would be additional principal. Instead, she applied it as a prepayment of my next payment (how convenient that I pay them the FULL INTEREST AMOUNT A MONTH IN ADVANCE.) Stay away! They will do whatever they can to take your money and use it to THEIR BENEFIT.

I go to the bank every week and the tellers are some of the nicest people I come across. I always…read morelook forward to seeing them!

I had a good experience here. I came in to get foreign currency for a trip overseas. They were…read morepolite and did a great job managing my request for getting two different currencies. They have to order them in advance. Then they called promptly and let me know the currency was available.

Stopped by this Chase location recently and had such a smooth experience from start to finish…read more I didn't have an appointment but was helped pretty quickly, which I appreciated. The staff here is super friendly and actually takes the time to explain things instead of rushing you through. I had a few questions about my account and they made everything really easy to understand without making it feel overwhelming. The branch itself is clean, organized, and well run. You can tell the team works well together because everything flows efficiently, even when it gets a little busy. I also liked that they were patient and didn't make me feel pressured into anything just genuinely helpful service. Overall, this location is reliable, professional, and just makes banking feel easy. Definitely one of the better Chase branches I've been to!

No ATM inside the bank for after-hours use and the two drive thru ATMs are being service at the…read moresame time. In todays day and age there should be an abundance of ATMs available for getting cash and banking. Very disappointed and seriously wondering if this is the bank for me after 30+ years. I utilize online banking as well. This is just one of many times in which I stop for cash and leave without.

They keep changing their mobile deposit rules. Nothing but bad service for the past 6 months done…read morewith them finding a new bank

This is the way customer service should be!! Have had…read morewonderful experiences and will be a customer for life. Montse and Maggie really understand the business and treat you like a valued customer not only are they courteous and friendly. They really want to solve your problems and I would recommend this branch 100% you will be Extremely happy!! This is the best banking experience I have ever had, and if you go to this branch and deal with either one of these associates, you will also have a great experience !!

There is no reasonable reason to keep my deposit for 10 days. In old days, there was a paper check…read morethat had to go to a clearing house and then go to the issuing bank. That took a few days via mail. Today everything is electronic and instantaneous. If US bank does this to me a second time it will be their last time.

They have an attitude, I waiting in the drive through 20 min just to have to come inside. They sat…read moreon there phone more then helping the people in line. Since they assume you can't speak Spanish proceed to talk shit in Spanish. Very inaccurate

Pathetic customer service. Had to wait more than 39 minutes for a simple wire transfer. Cant do it…read moreonline or over the phone. 53rd better. Not even close

I wanted to share a great experience at this branch. After the ATM ate my Debit card I went to the…read morewindow to ask for help. John , personal banker, made sure I was going to get my card back. Next day I got 2 calls from the staff to come get my card. What incredible service. John and the staff there, JOB WELL DONE!!

They are very helpful, very pleasant employees who will help you out they are courteous with…read moreseveral locations they have many services for the customer. Quite amazing people working there

This is my second time coming here. I thought to myself maybe if I give LCU a second chance it…read moremight be different. The front desk girl is super nice. My husband and I recently got married and we are trying to have one bank account, he really likes LCU so we compromised and decided to stay with them. Today, my husband tried adding me to his account so we both can manage our money, and guess what- the representative denied me. Why? Because she said I needed a piece of mail that matches my ID. I tried explaining that I don't receive mail I only get all my bills through online. Apparently that's not enough. I pulled up my utilities bill that had my full name AND address, I even went a step further and showed her my ID. She still said no. It's 2017, people rarely receive mail. LCU really needs to update their system and allow their customers to show online statements. They get our money but when you want to even touch your own money they make you jump through all these obstacles. Thanks LCU. Never recommending this credit union.