They keep changing their mobile deposit rules. Nothing but bad service for the past 6 months done…read morewith them finding a new bank

This is the way customer service should be!! Have had…read morewonderful experiences and will be a customer for life. Montse and Maggie really understand the business and treat you like a valued customer not only are they courteous and friendly. They really want to solve your problems and I would recommend this branch 100% you will be Extremely happy!! This is the best banking experience I have ever had, and if you go to this branch and deal with either one of these associates, you will also have a great experience !!

Mariana Ovcharova is the worst assistant at this location. She was rude and not willing to help at…read moreall. She was just continuing saying do it online or come other day, as well as "do you understand what I am saying"? Awful service! I do not know why every time I have her as an assistant!

First time inside the bank in a year. Still sucks. The people are nice, but the lines are so…read morelong with only one teller working....

DO NOT DOUBLE PARK HERE. Witnessed some guy double park and a security guy run up and boot his car…read moreso fast. Inside atm seemed slow and non responsive so I left. Will not be back to this location.

I hated Chase when they first took over my Bank One which ate up my Bank of Chicago. I still hold…read moreonto my Bank One card with the Chicago skyline on it for dear life by the way. It's expired but that's completely besides the point. The point it, while in California it's impossible to try to deposit funds into a bank that's over 2,000 miles away so one of the bankers sent me a ton of bank by mail envelopes so I'd never have to drag myself to a currency exchange and get some of my precious money taken away from me as convenience fees. What's more exciting is when I walked into a branch location today, the customer service agent took an old ATM card of mine, readjusted my PIN number, told me about a new checking account I'm eligible for now and sent me more bank by mail envelopes. Well Chase Bank, WaMu may be holding onto their ankles, but I'm certainly happy with you!

Went in yesterday to get a temporary debit card. I waited in line only to be told I needed to see a…read morebanker, the temporary cards are no longer issued by the bank teller. I signed in at 11am... I noticed two bankers were helping an older couple set up a bank account, why they needed two bankers is beyond me. There was one banker helping another women, she was done helping the other customer by 11:15. I sat and waited and finally stood up to see where the lone banker was, she finally walked in front of me and asked me what I needed, she took my ID and I was done in less than 5 minutes. I believe I would of waited longer but the bank teller mentioned to the banker I was waiting. I didn't leave until 11:37am. I will never go into that branch again. Such a waste of time in a Wednesday morning... could you imagine how long you wait on a Saturday.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Ridiculously long wait times. One teller at ANY time during the day including the business window…read more ONLY 3 windows total...! Unfortunately, Bank of america has decided the customer service is going to be a thing of the past. Trust me, they are preparing for it. If you want quarters, forget it...They are blaming Covid on the shortage. If you want a notary, forget it...You must make an appointment 24 hours in advance. How about a consultation for a mortgage? "Sorry the wait time will be 30 minutes." What a MESS.. I'll be moving my personal checking and savings, as well as my business checking to another bank or credit union in the next month.

Bank of America management should be ashamed of themselves. They have almost no staff here so they…read morecan cut payroll so now you have to wait in line for at least 20 mins at anytime. They only have one teller no drive thru so why come here they are trying to force everyone to go to the atm or online. Last time for me I will close all Bank of America accounts.

I am not sure why there is a one star business! I get offered everything I expect from service to…read moreaccount problems - EVERYTHING! I visit here at least twice a week and no matter who is taking care of me they are always polite with excellent customer service skills, very knowledgeable of their jobs! Best branch i have ever been. Thank you girls you are amazing! PENNY

I just have to acknowledge Olga Navarrete the Personal Banker Officer at Chase Bank in Franklin…read morePark. I cannot rave enough about this professional, patient, caring, kind and dedicated woman. She sat with me for approximately 4 hours to help me with the problems with my account. She even stayed more than an hour after closing time just to complete the job, never once hinting that she needed to leave. I can't thank this dear, genuine woman enough. Chase you have an exceptional employee in Olga. She deserves to be commended for her hard work, dedication and excellence. A real asset to your institution.

Nicest constructed chase branch I been too yet, real big and nice service at this bank pretty…read morecrowded during the days. This bank retains the charm of prior era. The lobby with high ceiling is large and spacious with lounge chairs and coffee pots. Great Customer Service! I chose Chase bank to open my business account. The branch manager was fast to greet you and offer you directions. The tellers were good. I had the professional agent.You should book the appointment with him!! He guide me through the whole process and answer all of my questions. He explained all the details and even helped me to open my online account. He also follow up with a phone call after a day to check on me. There were plenty of parking. I typically don't rate things but this was the best chase bank I've ever went too. You can tell it's ran right and they truly care about their customers! Immediate service too!!

Why the Chase branch 3151 Thatcher Ave, River Grove, IL 60171 is closed?…read moreMany Chase customers need to deposit checks and withdraw money here. Here is the Shopping Center. Here is your competition, Bank 53. We don't want to change the bank. We want to be customers of Chase Bank. Please open a Chase bank for us at 3151 Thatcher Ave, River Grove, IL 60171. With best regards, Urszula Wolak

do not open an account here, they never gave me the $75 promised, plus they just look for ways to…read morehit you with fee's. keep your money under your pillow before, open account here. i signed up for yelp just to slam these guys....trust me, do not be fooled, do not give them your money!!!