called for an emergency situation. ridiculous, told me that over 100 dollars would cover the gas not the emergency cash available....it only takes a half a tank to the town and back we were trying to go to I told them this, and they asked how much money I had to make it worth it for them. read more

I called for a ride they said 20 mins, 1hr later they showed up. NOT good customer service since I had already been in the ER for 6 hrs. I will NEVER use this company again. I walk first. I paid $20 for less than 3 miles $4 of that was walking to my front door and back to the vehicle WTH read more

ABC Cab Co - Not a happy customer - Taxis Near Me - Harrisonburg, Virginia

Better options exist and I would recommend you use absolutely any of them. Literally any of them.

Over an hour later, following a 20 minute estimate I was upset. Of course, I was upset anyway, trying to leave the hospital, unable to breathe, walk. I had gear. I kept getting delayed estimates far too positive. The driver arrived seconds after I told him his last estimate was all I had time left for. After he arrived he explained traffic was horrible, and as he was driving a van he had difficulty evacuating the last ones with the traffic. Apologies were generous... and so was his labor. He deftly stowed equipment I was unable to deal with. Helped with my oxygen. Helped seat me forward. Made me as comfortable as possible against the physical problems I was addressing. Was patient. Responsible. Well mannered even against my gasping distemper. Picked up a few more passengers and took me home first. He carried my gear to my home door as well. I could not. The guy won me over. Tipped him, thanked him. Will use them again. First... and do so with much more patience for the position he is in, as I know he will go out of his way to make things as best he may, however he may. The four star is for the lack of informing me it was a van with other passengers. Otherwise its a fiver and will be first choice. read more

The town is like FIVE MILES WIDE. How hard can it be to not suck? The plus side is that you'll never wait more than like 15 minutes to get a cab from anywhere in the city. ABC doesn't get full credit for that because this is a small place. I mean, we've all been in cabs that were less than idea. Residual cigarette smoke I can deal with, but not an (uncleaned) ashtray in the car! And the seats are all ripped up! They just really don't care out here. The young lady driving us was definitely rough around the edges, but at least she was attentive and punctual. My friend was steamed when she didn't give a receipt, however. I'm really glad she gave us her direct number, and my colleague was able to avoid the trouble I had of getting around. The attitude of the other driver was horrendous. I have never, EVER had a driver be reluctant to pick me up. Dude was looking around for anyone else and said I "wasn't his guy", but his was the only open cab, and I had totally called for one about a quarter hour before. Turns out I WAS the guy. Ugh. I'm not going to compare you guys to Uber or some more established chain of cabs in the various large cities I've been to. I'm just going to rate you in a vacuum. No one is nice. Cars are dirty. Customer service is almost nonexistent. Yuck. read more

Called a cab for a customer, as we lost power. I was quoted $36 to $40. Cab driver charged me $55! Before the customer came out and after I paid the power came on and we were able to get her car out for her. The cab driver still charged me $55 and was extremely rude. When I called the cab number the lady that answered was even worse. Now, I will dispute the charge with my card company. This cab company does not believe in customer service at all! If I could give 0 stars I would. As a retail manager this is not a good way to due business. Please go elsewhere. read more

Awful cab company! Total rip off, waited one hour, dirty inside cab, no air conditioning. Unfortunately Uber and Lyft were not available. Called multiple times to check ETA and no answer from dispatch! Unfortunately we had to get to airport or we would have chosen something else!!! read more

Called this cab company from a location in Harrisonburg to go to another location in Harrisonburg, not more that 12 or 13 minutes away. It is hours later now and they still haven't showed up. I just now ordered an uber and I am already in the uber on the way to a meeting I had to be in almost an hour ago. ABC told me on the phone that they would be 20-30, and it wasn't until after waiting so long that I called the uber. Really unimpressed, I cant even rate their cleanliness or their drivers because I never met them. Also very over priced. read more

We called a cab through ABC, they never showed up, and their phone line was busy for 45 minutes. When we finally got through again, they hung up on us! read more

We called them after having HORRIBLE customer service from yellow/checkered cab. They were there in 15 minutes and while the van wasn't the cleanest, the seats were in tact, had seatbelts, the driver knew where she was going, and the rates weren't horrible. She gave us her number to call when we were done and again was there within 15 minutes. The dispatcher on their main line was friendly, a nice feature since that's why we choose to not use the other company! I will likely use ABC next time I need a cab in harrisonburg. I didn't give 5 stars because the van was slightly dirty. read more

I used this company twice yesterday. The first time was after I got off the BRCC North bus, part of a connection coming from Staunton, VA to JMU, and needing to do business at a nearby bank and being unfamiliar with the local bus system, decided to call a cab for the last stage. Dispatch told me all drivers were busy, but one would get to me in about 30 minutes, and it was the owner who called back and asked where I was on the campus, and I told him what buildings were around me, and what streets were listed on Google maps, and the colors of coat and hat I was wearing. He rolled up about five minutes later, was polite, friendly, and the cab was clean and the heat was on, and told me to call him back later when I was finished. I was at the bank about an hour, and since it had been a rather tiring day, I asked him if he would be willing to drive me back to Staunton, a distance of nearly 30 miles. The fare was reasonable for the distance, I was interested to hear his life story and how he got into his business, and the time passed quickly. His name is Najib, and I definitely recommend him if you need a cab in Harrisonburg. read more

Under quoted pick up time by 20 minutes and extremely rude receptionist. Would be better off getting an uber or lyft.

I needed a cab to get to a Dr for a medical procedure where I could not drive myself. I called and reserved the cab a week prior and confirmed the appointment time the day before. I mentioned the importance of timeliness and was assured someone would be onsite at 1:45 PM. 1:55 came and no cab. I called the office and inquired as tot he ETA of the cab. I was informed that their schedules were a little missed up today. I re-iterated the need for promptness and asked again when the driver would arrive, I was told, about half an hour maybe a bit longer, I reminded the dispatcher that there was a time constraint to which I was told "well we will get there hen we can". I reminded the dispatcher of her commitment the previous day to which I received no response. I shook my head and commented that she must not be concerned with negative review posting for poor customer service, she would receive when she said something inappropriate and hung up. Luckily a neighbor was heading to work and was able to drop me off. I will ever consider using this firm in the future and advise others not to do so as well. Other cab firms as well as Lyft & Uber so alternatives abound. Lastly, as a point of reference, for over 10 years I worked in the car service industry in the NYC metro area. The firm I worked for had an exemplary record and established procedures for communicating with clients ranging from calls 15 minutes prior to pick up time to advise as to ETA, all the way to financial compensation for the rare time where a failure caused customer distress. ABC cab is apparently an ill conceived, poorly run organization and they will never have my business again. read more