Someone may have access to this account that is not Victoria or Delia. I used the yelp project…read morefunction and asked about cost for cleaning a house I had just moved out from. The account replied $20 and when I asked for clarification (since that is unreasonably low) the reply was sarcastic and unhelpful.

Didn't show up, 2 times! Frustrating, especially when in the middle of a move to have additional…read morestress of time wasted.

A Premium Price For Trilogy?…read more Our current cleaners come to our house once a month and do a fair job. However, we'd wouldn't mind paying more for really good work...so we checked the reviews on Yelp and contacted Aragonz Cleaning. Emely replied and visited the next day to assess the situation. My wife and Emely spent about 20 minutes walking through our place and had a friendly chat about various items. I thought Emely was very personable and she promised to send us an estimated cost for a monthly cleaning the next day. A few things to note. We live in the Trilogy development in Nipomo...our house is 2 bedrooms and 2 baths with 1,910 square feet, but the area to be cleaned is closer to 1,750...and people tell us we keep the property almost spotless. Emely's estimate was $750 for each visit. While I'm sure she'd do a very good job, that number seems to include what's called a "Trilogy premium". All of our previous cleaners were 2 person teams who spent 2-3 hours and charged $150-200. Regarding our rating - Emely and her crew might do a 5 star job, but her $750 request for a small tidy home was way off the mark. So 3 stars seems to be most reasonable.

I hired this company to clean the downstairs of my split level home. We had some renovations done…read moreand getting ready to move in. I sent her a video walk through and explained that the dust needed to be cleaned from surfaces and the floors. Very basic things, which she agreed was not an issue. It should have been an easy job since nobody lived here and no furniture. The day of... she showed up very late, I had to call and ask when she was going to show up. She couldn't follow basic instructions on where the lock box was. She couldn't figure out how to open a basic sliding door. She refused to clean sticky residue because she didn't bring the right cleaning supply for it. She left and sent pictures after she left... not while she was still there in case I saw something that needed fixing. It was very hard to tell from the pictures how clean things were. I sent my neighbor over to check it right after the left... the door was left unlocked and the floors were filthy. She made an excuse for everything. Including the unlocked door... claiming she would never do such a thing. If the door was locked then my neighbor couldn't walk right in! He sent me videos moments after they left of dust and dirt on the floors. Again, so many excuses. When she finished she said she should have charged me more because I lied about how many rooms there were. Wow! What a way to treat a customer. Again, we had a phone call where I told her how many rooms, she had a video tour of each room, and she came in here for herself. She could have called before starting if there was an issue for her. Like a profession would have done. Lacking basic communication skills and blaming the customer for her inability to quote a job. I sent her these pictures of the filth and told her we were upset. Again, excuses and refused a refund. She said the dust from upstairs must have made its way down and since we requested no chemicals on the floor also she couldn't do her job properly. We were never told this would be such an issue for her. She claims to be a green cleaner on Yelp. So which excuse was it?? My neighbors hand that wiped the floors... shown moments after she left proves that it wasn't dust from upstairs. And my steam mop with water only seemed to get the dirt up easily. We could see circles of dust around the areas she pushed a mop. It was such a poor job. I would not hire this company or trust them in your home.

Their team is so thoughtful, professional and thorough. We love how nice our whole home feels now…read morethat we have Villa's coming regularly. Thank you! :)

Erica and her team work very hard to do our move out deep cleaning ! Easy to communicate and…read moreresponse to our requirement promptly.

On time, professional, friendly and thorough. Taylor was easy to work with and did a great job…read more Thank you!

We hired this company for a deep clean of an empty house prior to moving in. We were told the job…read morewould be a "top-to-bottom scrub of the entire house" and were quoted 5-6 hours. The cleaner ultimately claimed to work 7.5 hours and requested full payment. After paying half upfront, we inspected the home and found that large portions had not been cleaned at all. There was visible dust throughout, hair still in drains, grease on the stovetop, residue on shelves and light fixtures, urine still on a toilet, and grime on the dining room floor. When my husband contacted the owner, he admitted he did not clean the master bedroom, master bathroom, or another guest bathroom, despite never disclosing this beforehand and still expecting full payment. During the call, he also attempted to shift blame by stating that "your wife said it wasn't a big deal," which is not true and was never communicated. The owner repeatedly justified the condition of the house by referencing "buildup," but could not clearly explain what that meant or why it resulted in so many untouched areas. Given the state of the home, it was unclear what work had been completed during the alleged 7.5 hours, as there were no visible results consistent with either a deep clean or a standard clean. The owner did return the following day to "finish the job." However, after the second visit, the house was still visibly dirty and not to the standard of a deep clean. At that point, we had already paid half of the quoted amount, and I still had to clean the house myself before we could move in. At no point were we informed that rooms were skipped, nor were we given the opportunity to address this before payment was requested. Based on the condition of the house after two visits, it did not appear that a deep clean -- or even a thorough standard clean -- had been completed. We are leaving this review simply to warn others so they can make an informed decision. Unfortunately, this was not the level of service that was promised or paid for.

Norma and Gerardo just finished their first cleaning with us, and they were incredible. Great…read morecommunication. Spectacular services. Trustworthy and a reasonable price with window cleaning as well. We cannot remember our house being cleaner. Thank you.

Absolutely wonderful service! Prompt, professional and thorough!…read more I have recommended them to all my friends and family

Nice job! They were curious, friendly, and careful with our furniture. I would definitely recommend…read morethem.

So happy I found Cindy! She had been regularly cleaning our house for a few weeks now and does an…read moreamazing job! She is very thorough and reliable and trustworthy. The price is very reasonable and I highly recommend.

I do not recommend this business…read more They arrived late for the initial walk-through despite assuring me they would be on time. The explanation given was that they were delayed on the Cuesta Grade. We scheduled the first cleaning for 2:00PM. At 7:30AM that morning, they contacted me to ask if they could come at 8:30AM instead due to a cancellation. While I understand that schedules can change, I was not able to rearrange my day on such short notice and asked to keep our agreed-upon time. They said that would not work for them, and canceled cleaning at all. Honesty and reliability are essential qualities in a service provider, and they don't seem to have either.

Ivonne was amazing! Her and her crew were professional fast and left my house sparkling clean! I…read morehighly recommend!

Amy was so professional, communicative, quality focused, and polite. She gave so much love and…read moreattention to my mom's kitchen before the holidays that it made me tear up with gratitude. She is flexible and thorough. I look forward to working with her again in the future. Very affordable and reasonable

Amy was prompt with a reply, was easy to communicate with, showed up a bit early and did a…read morewonderful job for a great price. Will definitely be utilizing her excellent services again soon!