Great service!!! My wife had an appointment for the next day but the technician was able to fit…read moreher in a day earlier which resulted in my wife not having to fast the entire next day. Thank you to Janice for your help with our issue.

After waiting two months for my appointment, they cancelled the day before with no explanation.read more

This place needs some serious organization. From having someone help people at a kiosk for check in…read moreor better yet get another kiosk. Another thing is a lot of walk ins were seen before people with an appointment. I had to wait 2+ hours to get blood drawn. This facility needs to be ran more appropriately. And there is accessible water in this unit number. I was looking at the elderly waiting with me and it's terrible that there wasn't accessible water. Overall, I do not recommend a place that doesn't take care of its patients, show a little compassion for elderly that are trying to check in on the kiosk. This place is horrendous. I would suggest going to the Quest in Arcadia which has much more workers, bigger facility and you get in and out of there according to your time of appointment. In fact I was seen about 45 minutes before my appointment time.

Excellent experience. Marcela helped me with my labs. She was wonderful. Kind. Gentle. Warm. I…read moreenjoyed my conversation with her during my process. Thank you so much for also being gentle while drawing my blood. I made an appt online 5 days prior to my appt. I do recommend making an appt here. Bring the physical paper of your doctors lab request with you, along with a credit card. I arrived a few minutes prior to my appt time. Checked in at the kiosk with my insurance card and drivers license. I was called in immediately on time for my appt. So easy and awesome. Thank you

I went for the first time because that's where my PCP ordered my lab work, honestly a horrible…read moreexperience. I waited almost an hour to even be checked in and seen only for them to deny me. This is a really small office, with two employees (one to do lab work, and one at the front desk). There was no space to sit or wait when I arrived, and I got there close to opening. There were elderly, mothers and children, just waiting by the door or in the hallway outside. There's also no appointments, it's just walk-in. After today, I can see why this place has low reviews.

If I could give negative stars, I would. This was by far the…read moreworst experience I've ever had at a medical facility. The front desk staff is shockingly rude--to every single person in line. The line was out the door, and the receptionist was not only slow but actively hostile, snapping at patients and treating anyone who didn't immediately understand her with open contempt. There was only one phlebotomist drawing blood, and she also seemed overwhelmed and irritated. When I placed my belongings on an empty chair, she snapped at me: "Don't put your things there." This place is disorganized, understaffed, and completely unprofessional. It's a healthcare facility--people come here already stressed or unwell, and the last thing they need is to be treated like a burden. Avoid this location at all costs. Definitely do not let your family members here either. The receptionist was berating customers in multiple languages.

I had trauma from redcross.. they kept poking my veins and gave me biggest bruise. Labcorp made the…read moreblood draw run smoothly. My stars are for the male phlebotimist on friday. (5stars) The male phlebotimist at labcorp was amazing he talked to distracted me from the 6 vials of blood that had to be drawn. Definitely made it less scary. It didnt hurt too much when i got poked either. After 12 hrs, i have 0 bruising. Not even the slightest purple mark. Amazing! He also told me its okay to drink water and black coffee. I thought i couldnt drink or eat anything at all. But i will know for next time so im not dehydrated. I wished i caught his name. This is in the basement. I didnt have an appointment and came in around 12:30 to do blood work. They have kiosks where you check in. There were about 4 or 5 people ahead of me. I was called and the front desk gave me a cup and said you can do it now while you wait. Not knowing what she was talking about.. I told her i didnt think i could poop atm but it was just a urine sample. Bathroom didnt have much towels or toilet paper but at least they had them. After i waited about 20 minutes to get my blood drawn. (-1 star cause i was confused but my brain mightve been off) I couldnt find out where the basement parking was but i was probably on the wrong side. I found the physicians and handicapped parking lot.

We took my mother inlaw for her appointment. Her doctor ordered some lab work for her. We decided…read moreto go to this location since it was on the same floor as her doctor's office. We arrived and I signed in with the Ipads on the counter. We arrived at 11:00 a.m. It was 2:00 p.m. and the workers kept announcing that the system was down. After a few of their announcements, they placed a clipboard on a counter and stated,"if you have printed orders from the doctor, sign in on this sheet, and they placed the clipboard on the counter where the Ipads were located. People kept coming in. There was a young blonde hair young girl sitting on one of the desks. As more people walked in, she stated," our system is down. Its getting close to 3 and we will only take the patients with an appointment. "It's close to 3 now and we're prioritizing appointments only." I waked over to the counter. I informed her that we had arrived at 11 and that we had signed in on the IPads. Then this is what she replied. "It's close to 3 now and we are prioritizing appointments so you can choose to leave because we're not taking any walk in's. I asked her, "So you're telling me that we've been here since 11 a.m. and we're not going to seen? To which she replied the same thing, like a broken record, It's close the three and we're prioritizing appointments only.... I then informed her I had already heard her state that and I proceed to ask her for a supervisors name and number. She replied, ok and handed me a sticky note with: Amanda (818) 482-4967. I have been dialing this number and no one picks up, not even an answering machine. What type of people choose a job to work with the public but don't know how to treat, greet or help the public.

The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

I needed an appointment within a day or two. They were able to accommodate. I called and everyone…read morewas very nice on the phone. I appreciate that they had a lot, but it was far so I parked out front. It's very clean inside, again counter staff is friendly. I waited less than 10 minutes after completing my paperwork. Olivia was the nurse and she got me checked in. My NP was Jandy, she was kind and listened. I had to do an xray which was right across the hall, they told me my results would be back in a couple hours and that they'd follow up. I got a lab referral, I kept getting asked if I wanted a prescription, I gave in after multiple asks. Couldn't hurt to have a current medication if things get too bad, but it would've also been nice to not been asked again after the first no. I got a call a few days later but they were vague about the results being around my lab or my xray. Thankfully I had the email about the xray and the Quest app for my results. It's clean, they're friendly and efficient, easy parking.

Mixed emotions. I don't have an appointment, and I waited…read morejust under 3 hours to be seen. The first woman I spoke with had a horrific attitude, maybe she was overwhelmed, I don't know, but she was bad. The next 2 ladies I spoke with were very nice & answered all of my questions without any type of attitude. I'm not local to this facility, but if I were, I don't think I could bring myself to return to this facility. Wednesday 6-17-2026 arrived at about 845am.

Do not go to this location The workers are rude…read more Sit here watching them being unhelpful to especially elderly Do not help just tells people to sit and wait & by deflecting just push off people by saying it's a long wait & you can tell they have no motivation to keep it moving along Other locations they keep it moving Here they just have the mindset to work slow because they are clocked in & don't care to keep it moving

Permanently closed. Called to verify. They are now at 925 S Garfield Alhambra. Across the street.read more

I found this place because the Sun Clinical @ 925 S Garfield Ave Alhambra about only 1-2 minutes…read moreaway from it was closed for lunch from 12p - 1p, and they had a sign out saying this location was open though and that the lunchtime of this location would be 1p - 2p. So it still being 12:30p I rushed over to this location and they were thankfully still there. Super fast and easy experience, friendly lady in the front who drew my labs. As long as you bring your ID and your insurance card and hand it over you're ready to go. An abundance of parking both outside @ ground level and in a lower structure as well, the entrance might be hard to see since it's kind of tucked away in the back but I posted it in one of the pics in my review. Good experience and helped me save time today when the other place nearby was closed for lunch

This Quest is in the same building as my doctor's office and near my house, so it's my preferred…read morelocation when I need to have blood tests done. They are even open on Saturdays, which is convenient. There used to be someone that worked at the front desk and would check you in but that is no longer the case. Instead, you check in at one of the kiosks. I also recommend making an appointment in advance as walk-in appointments are hard to get and the wait will be long. The Phlebotomist that drew my blood on my recent visit was a darling lady named Martha. She was so friendly. Saying "Hi" to everyone and engaging me with fun conversation to keep my mind off having my blood drawn, which I hate. If it were possible to request her each time I would. I was surprised that my results were ready the next day and like that I can review them online.

This location is horrible. The staff are rude. No people skill what so ever. A person is here to…read moredrop off test for his elder mother, but they will not take it because the lady (staff) said they we will not take it. She also said they can't take walk ins because the system does not allow them. Not even when people are in urgent of getting the results. You can not make an appointment when it's urgent. Quest Diagnostics is discriminating against these people. I need to get a test done for a Monday appointment and today is already Friday. Ridiculous What I do not understand is why Quest Diagnostics is continuing this kind of atmosphere where there are tones of complaints about they way they work.

Showed up early today for my 7:15 appointment. The lobby was packed. However, the list that shows…read morehow many people are waiting demonstrated that only three people had appointments, and a dozen or more did not. I was seen within a couple of minutes of my appointment and I was on my way home five or six minutes thereafter. The phlebotomist was professional, courteous, and fast. What more could you ask for? I suppose people have reasons for showing up without an appointment but it's not a good idea.

I was directed to make an appointment by my doctor who gave me the LabCorp website to find a…read morelocation. I had been to the one nearest to me before and found it unacceptable, with staff that actually lied. So I looked for other locations and found this one. The website says "Appointment Only," so I click to make an appointment, select "Labwork," and the next screen says no appointments available for over a MONTH!!! Really poor lack of healthcare!

I do not understand the plethora of negative reviews. I've never been treated with anything but…read morekindness and professionalism at this location. Employees are friendly and welcoming. I'm wondering how many of the complainers are those who didn't make appointments and had to wait an extra long time or perhaps have confused this location with another. I've been coming here for over ten years. Never an issue. Thank you to Quest Staff. Know that you really are appreciated.

Been being diagnosed by Quest technicians--at Several different locations--and have experienced…read morevarious levels of satisfaction with the service I've received. A week ago, I called around Pasadena and found that most Quest labs were booked weeks ahead. Searching about, I found one on Green Street in Pasadena that had a couple of openings. To my dismay, my wife and I checked them out and discovered they have been maligned pretty badly by folks who claimed to be former clients. Because I am routinely suspicious of negative critics, I ignored what I read and scheduled a 3:00 p.m. appointment for today. When I arrived, I checked in at 2:59 without fanfare...and was called in by Karen at exactly 3:00. No delay. No rudeness. No bad anything. Inside the lab, Karen was sweet, funny, polite and efficient. Had me out within minutes. Doesn't get better than that. Donald Long