I went for the first time because that's where my PCP ordered my lab work, honestly a horrible experience. I waited almost an hour to even be checked in and seen only for them to deny me. This is a really small office, with two employees (one to do lab work, and one at the front desk). There was no space to sit or wait when I arrived, and I got there close to opening. There were elderly, mothers and children, just waiting by the door or in the hallway outside. There's also no appointments, it's just walk-in. After today, I can see why this place has low reviews. read more

If I could give negative stars, I would. This was by far the worst experience I've ever had at a medical facility. The front desk staff is shockingly rude--to every single person in line. The line was out the door, and the receptionist was not only slow but actively hostile, snapping at patients and treating anyone who didn't immediately understand her with open contempt. There was only one phlebotomist drawing blood, and she also seemed overwhelmed and irritated. When I placed my belongings on an empty chair, she snapped at me: "Don't put your things there." This place is disorganized, understaffed, and completely unprofessional. It's a healthcare facility--people come here already stressed or unwell, and the last thing they need is to be treated like a burden. Avoid this location at all costs. Definitely do not let your family members here either. The receptionist was berating customers in multiple languages. read more

Quick blood draw, not great instructions on urine sample (where restroom was & it's awkward to carry back with you). They don't validate parking, but it was a quick enough walk-in I didn't have to pay anyway. Place overall felt a bit dingy/dirty - I'd try another one of their locations next time. Very small waiting area. read more

This establishment operates in a traditional manner, as it does not accept reservations. Upon arrival, the receptionist will manually process your insurance card and identification by making photocopies. In contrast, competitors such as Quest and Labcorp offer the convenience of reservations and provide self-service kiosks in their lobbies for scanning insurance and identification cards. read more

Negative Star Terrible experience! During our visit, Jessica drew blood twice on both my hands successfully; however, after we had already left the clinic, we were called back so she could draw more blood. When we asked for an explanation, she stated that the second tube had been discarded due to insufficient volume. She said she had already threw away the blood tube in the second attempt. This resulted in an unnecessary third procedure, waste of my blood and time which was frustrating and made me question the professionalism and preparedness of the staff. I am human and have feelings of pain. As a result of the repeated blood draws, my two hands now has three puncture marks, which should have been avoidable. read more

The wait was not long, however the quality of care for blood drawn was not a great experience minutes after it was drawn. The site turned into a golf ball size. It made my band aid fall off and it began to hurt soon after. Days after it turned into a huge bruise that is still painful. It was a Male Asian Man. read more

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"I can't believe people don't know their own birthdays!" This was said to my 80 year old father with dementia by the young woman who was doing the blood draw on March 10,2025. My father just stuttered while giving out his birthday and he hadn't said anything to provoke this reaction. For a service where most of the clients are elderly this is unacceptable. I didn't say anything as she was about to draw his blood because who knows what she could do. Literally every single time we come here that same young woman is always angry and insulting people. Terribly way to treat customers especially elderly. Please find someone who cares or at least pretends to care. read more

Do not go here. Run! The Chinese woman at the front desk is rude and lazy. There were at least 8 people waiting and she did not process any insurance info. She was hiding in the back and after 40 minutes a customer finally opened the door to the blood drawing area. And then she started processing the paperwork so that the person could draw blood. She was pretending to be working in the back and there was no one at the front desk. We actually waited for more than 40 minutes, not because of people ahead of us, but because she didn't process the paperwork. There was no one ahead of us. The Arcadia Sun Lab location is much more efficient and responsible. I heard her tell someone on the phone that it's very busy and do not come. read more

Appointment not necessary. Quick and easy if you need a blood test. Parking lot is NOT free unless you can get in and out in less than 15 mins, best option is to park on street in neighboring area! When you walk into the building, go straight to the third floor, get off elevator, turn left until you see Room 385! Lunch hours 1PM-2PM so try not to come during that time. Have fun getting those shots, shots, shots, shots, shots! read more

Sun Clinical Lab - Parking rates as of 5/4/19. - Laboratory Testing Near Me - San Gabriel, California

I've always gotten blood work done here. It's the fastest if you get there early, the nurse there is the best !

Please hire staff that is friendly, greets you when you walk in and speaks English! The Asian lady at the window didnt speak to me at all and just pointed to what she wanted me to sign. Very unprofessional, didn't feel welcomed. The phlebotomist was friendly at least. Also, the urine samples are at the front desk right next to the sign in sheet. That's gross. I don't want to see other people's urine. read more

Avoid this place as much as you can. Staff are very rude, and they assume you you speak Chinese. It's like you talking a bad DMV staff. She even told me they don't accept my Electronic version insurance card from my insurance app that's 100% same as my physical one, and have been accepted by every hospital I have been to. read more

I noticed the front desk lady kept sending away patients. My kids and I were one of them. She said she didn't know how to verify insurance via the computer but she didn't want to offer alternative of trying to get help from another office or call the insurance hotline. I went to another Sun lab right after and had no problem at all. That front desk lady seemed confused and slowed down the flow. read more

Another pain free blood test taken here. They do not validate parking in their parking structure. Parking fee is like $1 for the first hour, I think. I got lucky and found a parking space on the street nearby. Also they are close from 1pm to 2pm for lunch. I forgot my health insurance card so I had to return home and get it. So remember to bring your insurance card and ID. You will need to urine in a cup/small container so remember to drink plenty of water and/or do not urine before you leave the house. read more

Sun Clinical Lab - Laboratory Testing Near Me - San Gabriel, California

Ok so firstly: GROSS! they have the pee samples on the front receptionist desk in a dirty and dingy box where the sign in sheet is! EWW!! Only giving 2 stars because the lady who draws blood used a sterile needle and cleaned the surface with an alcohol wipe (honestly I probably should have gone elsewhere but I had take time off work to do it so I sucked it up) The lady was nice at least. read more

Sun Clinical Lab - Laboratory Testing Near Me - San Gabriel, California

I went to this lab this morning for blood test and I wouldn't recommend this Sun Lab. First, you have to pay for parking. I was there for almost 1 hour and parking fee was $3. What's joke!!! Second, the lady walked-in after me and she didn't sign-in like every one else. The damn nurse (the one draws people blood) called this lady in the blood draw room and everyone else were waiting. Plus, this freaking lady was holding a recorder and she recorded from the time she walked in until she left the lab like less than 10 minutes. Everyone else were waited for at least 30 minutes. I heard the nurse greeted her and they seemed to know each other. Third, the front office lady asked me for my insurance card and driver license. This unprofessional front office lady never returned them to me. What kind a service is this??? I asked the nurse where is my personal documents and she removed them from copier and handed them to me. If you have a choice to pick blood test lab, please don't pick this place. read more

Facts - have to went there 5 times for 1 test : 1st visit - one man show so blood draw done in a hurry manner : 2nd - needed one more tube : 3rd- forget to do one test : 4th- cant find doctor faxed letter : 5th - missed one more test for second time Just shocked read more

Was recommended to take my son to the El Monte location because they have better patient satisfaction according to our pediatrician's staff, but I didn't really want to go to that area, so I took a chance on coming to this San Gabriel location even with the low yelp ratings, and considering this is the building my kids old pediatrician was in. Took my son for a routine blood draw. Luckily I found street parking (although they do have private parking for a small fee). Every time I come to this building for doctor visits, I always just get street parking somewhere along the streets. Anyhow, signed in at 10:35am (walk-ins only, no appointments). There was 1 ahead of us and 2 more right after us. After submitting our paperwork with the nice front desk lady, we went in within less than 10mins. The phlebotomists was nice, patient, and efficient with my son and. Literally took her about 2mins to finish. The blood draw was completed quickly and we were out of there at 10:50am. read more

Came 7:50am Saturday and registered at 8:10am, but the blood test guy still on the way and now is 9:00am, There are bunch of people waiting, this company sucks read more

The test service was ok, but their staff was really rude and unprofessional. I took my grandma there for some blood tests in May 2020. The insurance company firstly denied our claim because there was a typo in my grandma's medical records which misled them to treat it as a pre-existing condition. I know what happened and filed a appeal and it was eventually approved in September. Several days ago I received a bill from them stating I have to pay the balance by myself. I understand they might receive a high volume of letters from different insurance company each day and hard to keep track of the situation of each patient. So I called in wanted to explain what the situation was here. The lady who answered my phone call gave me very rude attitude and yelled at me in Chinese without letting me start my words. I have no cue what's wrong with her but it's indeed shameful for the clinic to hire people like this, who is scarring away your customers. read more

I needed some blood taken, and despite the bad reviews on here I came anyway because of how close it was to me. They accept walk ins, so I was able to just go inside when they opened and sign in. The staff was nice they were communicative, and kind. The lady taking my blood was so sweet, I have anxiety and was telling her how afraid I was and I was asking her if she gets a lot of scared people (lol) and she said yes. She took a look at my arm and told me I had good veins and not to worry. I looked away, and she did her thing. I felt no pain, she was so good! I always really appreciate when people are kind to me when I'm freaking out lol it makes it easier on me. The only things that I guess some people wouldn't like about the place is the pee samples are on the table where you sign in, that's just where you drop them off. Also, you can see the person getting their blood drawn it's a very small office with a small room and you can see everything. None of those things bother me though, I just want the job done. I walked in around 8:45ish and was gone by 9:10. They do have a parking lot which you pay for parking in but I just found a spot to park on the street and voila, free parking. I'd definitely come back. I usually pay attention to reviews and ratings but I'm glad I didn't this time and gave them a chance, I'm hoping my review helps them a bit or you can read this yourself and decide to give them a chance. UPDATE: I have no pain from where she drew blood, you can't even tell where she stuck the needle no bruising. read more

For blood draw, you want to have someone that careful, nice and fast. The lady that work in this location has all of the above. She's a very nice lady but I felt bad for her is that she's the only person that works there which make her extremely busy sometime. Although there was another location right next to my OB office but I still prefer coming to this one. Cause most of the time, this location is very few people and clean. read more

I'd give zero stars if I could . The lady that works in the front so rude. I've been always go to the one in Arcadia with the same preventive care lists every year from the same doctor. But they keep told me that from 10 lists i just can do 4 of it, the rest was not covered under my insurance and i have to pay if i still want to do the test. Even my doctor have to argue with both of the ladies that and they keep saying is not covered. Even all my other friends go to the same doctor and get the same list with me they can get all the test without problem and FREE, it just because they went to the one in Arcadia. This never happen to me with the lab in Arcadia. I went here just because it close to my next appointment. The next day i called my insurance and asking them all the list that covered by preventive care and all the list that my doctor gave me all included in preventive care. I won't go to this lab anymore. Not recommended lab at all. read more

I was went to to do blood test.. 12:30.. Close the break time. The front desk lady grab my stuff without asking. The paper stuff my online copy and lab request form. I took back said: some is not for u. She not to lay back: I am trying to help and I know does stuff well than u. And also grab back again. I took back agin while she look at it and found out it is not for her then said: I don't need does stuff. ( I told u! ) wish she could ask before u get the people stuff and more carefully.. After she been explained how she work here& nicer. read more

Great phlebotomists. The open reception and urine/stool samples dropped off just a foot away from you at the front desk are a little weird. I don't really want to see others' samples or their personal information . It seems there should be more privacy. You can hear everybody's business while in the waiting area. read more

Came two weeks ago to get my blood drawn. Two cylinders were taken. Got a call from the doctors office one week later and was told that a blood test was missing. Called Sun Clinical and found out that the technician didn't notice a small bottle of blood is needed for the CBC (complete blood count) test. I recalled asking the technician whether 2 bottles are enough. Left work early today to get my arm poked again. It hurts more this time and left a bruise on my arm. Could be a retaliation against my complaint. Technician appears to be inexperience because I found out another customer has to come back for similar situation during my casual conversation with the technician. read more

The lady that works here is very nice, but the company is a total fail. Only 1 person here at this lab to do all the work. Feel sorry for her. read more

My doctor gave me a prescription to have my Iron levels checked. The representative reviewed the prescription and checked my insurance cards. The representative drew my blood and sent a report to the doctor within three days. The was okay. read more

I came in this morning and I was nicely greeted by the staff. Rachel drew my blood and she did a great job. Got it in one shot! I definitely recommend this clinical location. read more