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    ABC Pediatric Dentistry

    5.0 (2 reviews)
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    Dental Care Associates - Front Desk

    Dental Care Associates

    4.2(5 reviews)
    5.9 mi

    April did a super job on my cleaning. The best I've ever had done. I'm sure there is not one speck…read moreof plaque left on my teeth. She is so sweet, friendly and professional. Dr. Mike's follow up answered all my concerns and gave me recommendations and options for follow up work in a way I could understand easily.

    To the owners of Dental Care Associates; I have a medical…read morecondition and I have severe episodes and when I do, I am unable to leave my house (I have Severe IBS which I can verify through my Gastroenterologist Dr. Brett Baloun at Samford Center for Digestive Health). I called your office at 4am to cancel my appointment and then again at 8am to verify that the office had received my cancellation. The Office Manager "Courtney" basically berated me for cancelling my appointment so close to the time I had to be in and then reprimanded me and then I was told I would never have morning appointments again because, "she needed time to fill in the appointment slot". I repeatedly asked her if I could call back (I stated 3 times that I was in my bathroom) and she completely ignored me, interrupted me and talked over me. There was no empathy, sympathy or understanding. She spoke to me like I was not a client and I was treated like a 4 year old child on the phone. I finally called back later in the afternoon to speak with her because I want to remind her and Dental Associates: I have been a steady and faithful client for almost 3 years. My family goes there and I have actually told friends and work associates to go there because your doctors are very good. Your #1 problem is your office staff. This is not the first time I have been spoken to or treated this way at your office or on the phone. I have never before cancelled an appointment and my bills are paid and always on time. I am seriously confused at the lack of client care. Stop treating your clients with medical conditions like they are a hindrance to your "appointment" schedule. Have a little heart when a client needs to cancel for a medical reason, it's not like I had a conflicting appointment with my manicurist. (On a side note: if you need to fill in appointment slots so fast, should you be a bit worried about your financial situation?) Today June 3, 2020 I received a letter form your office stating that you need $50.00 for my cancellation. Also, the $50.00 will not be paid and I will be sending the bill to my lawyer and if your business needs the $50.00 so badly, you can meet me in small claims court, because your lawyer might be good but not as good as mine. Effectively, my family and I are withdrawing our business from your office. Reminder: there are numerous dental offices in Sioux Falls that are looking for clients. You have lost 3 clients today and believe me the reviews we will be leaving on websites will not reflect how we have been treated in a positive light.

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    ABC Pediatric Dentistry - pediatric_dentists - Updated June 2026

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