Absolutely one of the worst experiences I have ever had. I had originally reached out them for a divorce. My husband actually died during the process and then I figured I had already paid them the retainer and therefore would ask them to file for the letters of testamentary. Sean Ditzel was the attorney. It was like pulling teeth to get ANY information from him. I made sure my questions were always to the point and well researched before I asked. I would send 4 questions and get either a Yes or No response on maybe 2, with zero response on the others. This of course made me have to follow up again, and if I was lucky, he might respond. Good luck getting him on the phone, as his assistant will always say he is unavailable. It cost me so much money too! I paid $2500 as a retainer. By the time my husband died, I had used only $600 of that (per THEIR own records), and at the end of all of this, I got a little over $200 back. That means it cost me about $1600 to get them to submit the letters of testamentary, a pre-filled form that requires only a few areas where you have to fill in personal information. Unbelievable. Since he never responded to any questions, and wouldn't take calls, that resulted in so much back and forth and I could see, every month when they sent an invoice, that these emails I was sending, and his Yes or No responses, were costing me over a thousand dollars.
There is more than just being a ripoff. They were so incredibly rude and made a ton of mistakes. They got my husband's name WRONG on the documents, and also made errors in the area where you list the person's assets. But of course I would get billed when they took the time to remove the errors THEY made. The only way I would get any follow up is through these emails, and it was not unusual to wait a couple of weeks to get an update. I hired them not only to submit the letter, but also to follow up with the courts. They always said the same thing: that no one was answering at the courthouse. They blamed Covid of course. After months of this nonsense, their admin/assistant tells me I can call myself. Really? You wait months to tell me this? I get the number, I call, and someone picks up on the very first try. I drive to the courthouse and get the docs I need within a day.
This company did NOTHING for me except to create error-ridden docs, charge me to correct their mistakes, and ignore emails and calls. I highly recommend that you DON'T hire this firm. Their website has shining reviews, but that is their own website. Maybe the attorneys are decent, but Ditzel was one of the worst people I have ever had the displeasure of dealing with. He will only provide good service until you pay that retainer. read more