We can't thank Steve Johnson, president of AAA Standard Services, enough!…read moreAt 5:30 on Christmas morning, we woke up to a busted hot water heating pipe in our family room. Within a short time after placing a call to AAA, Steve was at our door. He was able to extract most of the water from our carpet. Before 10 a.m. our carpet had been removed and hauled away by Steve. He brought in big fans and a dehumidifier. He and my husband located the fractured pipe. He went into our crawl space to locate any other possible problems. We can't thank Steve enough, he went above and beyond and all on Christmas morning! We highly recommend this company! Jean K.

On a Saturday night we encountered a sewer back up. We called and this service was very friendly…read moreand sympathetic. He said they'd have someone out to look at issue and proceed from there. He was up front about wait as it had been a full day and all crews were currently out. We had someone within a 2 hour window. He told us that at 8:00 am on Sunday prompt we would have a full team. Happily, they showed up and within 3 hours they were in and out. Left us with two power blowers and a dehumidifier to run for 24 hours. They handle the work with insurance co- we paid deductible. Crew worked hard, were professionals and hauled debris away. Highly recommended!

We highly recommend Quest. The owner, Mike, was amazing. He walked us through the process, helped…read morewith insurance questions, he was extremely knowledgeable and HONEST. Peace of mind in the restoration too! Pete Smith was very kind, and took great care of set up and getting our basement back to how it was before. When you're in the middle of a flood, this is who you should call.

From the owner: Water damage and fire damage clean up, restoration, & repair serving Toledo, Ohio and surrounding…read moreareas since 1997. Services include water damage clean up, water extraction, drying services, mold remediation, fire damage board up, contents cleaning, structure cleaning, & reconstruction.

I had a number of pet stains in the family room & master bedroom, which I told the people in…read moreadvance. I don't think they were pretreated as NONE of them came out. I don't think the scent was minimized either because my puppy went back to some of the same spots. The cost was over $300.00 which is more than was listed on Yelp. When I mentioned this, I was told that they gave me free Scotchgusrd- I don't think so! I think my carpet has a musty smell as well. I wanted to call them back, but my husband did want to contend with wet carpet again. I should have used Stanley Steamer. I've always been pleased with their services, they just weren't available when I needed to schedule.

Timely, thorough, and priced very competitive. I would absolutely call them again and recommend…read moretheir services.

After hiring SMB to perform temporary roof patches after a tree fell on my house, I had asked them…read moreto come out and estimate the repair. They sent out a man named Bill to my house to meet the insurance adjuster. Bill asked if I had decided on a contractor to perform the repairs. I told him that I was waiting to get the estimate from the insurance adjuster and I need to get multiple quotes from contractors before deciding. After he learned that I wouldn't give him the job without consulting with other people he just decided to leave. I asked him why he wouldn't look at the house and he told my insurance adjuster to the face that I already have a contractor. He then told me to my face that he wasn't going to estimate the job just so my friend could do the job off of his estimate. He would not even give me a business card and left. My girlfriend not believing how rude he was called him the next day personally. He told her the same thing it was extremely rude on the phone. He said that he would not deal with us as customers and only our insurance company. My opinion is that he was going to try and get as much money out of my insurance company as possible and do the repair first cheaply as possible and pocket the rest. Bill ruined any chance that SMB had for getting this job. The job was quoted for over $40,000 worth of damage. I can only hope that SMB finds this review and talks to Bill about why he was so unprofessional and rude. Bill if you're reading this I hope you realize that you were in the wrong and you've got a lot to learn about dealing with people.

I had a jammed gutter with an ice block and it leaked down in between the exterior brick and…read moredrywall of the bedroom. I discovered it when I went to install new hardwood and woodwork. At the time my carrier was Progressive and they hooked me up with SMB. The gentleman who did the work was wonderful, very conscientious and meticulous. Now, six years later I misplaced all of the insurance information and called Progressive but they said they work with like 8 underwriters and without the name of the underwriter they couldn't help me. Called and spoke with the owner of SMB and asked for a copy of the work done. I explained I was selling the house and just wanted a copy of what was done. I have the certificate for a lifetime guarantee.What a nasty man to say the least. He said so sorry so sad can't help ya lady. I gave him one star for answering the phone.

Erie Environmental did both asbestos removal in my kitchen floor and mold remediation in my…read morecrawlspace for my home in Sandusky. Price was considerably less than the competition and I was pleased with the work and their customer service.

I was extremely pleased with Erie starting with their quick response to quote, on time arrival to…read moreevaluate the mold in our attic and then a fast and reasonable quotation. I got one other quote which was about the same cost but I felt much more comfortable selecting Erie especially when they suggested adding additional venting to prevent the problem from reoccurring. The work performed was Mold Remediation, and added 2 gables vents and 1 fan.

the website says to contact them for free estimates but the representative that calls tells me they…read morewont come out to my property to do an inspection unless i know there's something wrong with the basement?! what kind of backwards policy is that? only call them if your basement is broken otherwise they wont talk to you. so dumb, stupid and a waste of time.

They were quick to respond to my call, walked me through the foundation inspection, and discussed…read morewith me all of our options. They completed the work quickly and cleaned up through before they left. And not a single crack in sight!

After my previous honest, yet unfavorable reviews , I received a phone call from owner Curtis a few…read moreminutes ago. He proceeded to tell me that I'm a "mean person" and "a coward behind a keyboard ". i asked several times for a price for work being done in my flooded basement. Their rep Mark finally told me $3000-$5000. 2 days later I called to see what the cost was and was told $7800+! I told Mark to pull their equipment. A few minutes later the owner Curtis called and acknowledged the mistake with an apology. He said " I'm sorry, he shouldn't have told you that". I paid my bill in full. After thinking about the whole fiasco, I posted reviews and filed a complaint with the BBB Asking for a refund of the difference. My mistake was not demanding a price in writing up front, and trusting Mark's word. Don't make the same mistake as me.

Beware of a business that verbally quotes one price, then actually charges you close to $3000 more…read more Don't make my mistake of trusting their word, get it in writing. Our basement was flooded. They were quick to respond and tear out the damaged flooring. Repeated requests for pricing was answered with "we need to get into things a little more before we can give an accurate amount, but it should be $3000-$5000". Dehumidifiers and heated fans were left running. Daily someone stopped for "readings", and to change the angle of the fans. Four days in, I demanded to know the pricing and was met with $7809.31. I told them to remove their equipment immediately!! Soon after, I received a call from one the owners, Curtice, who said "in good faith", he just couldn't remove the equipment and that it would only be about 24 hours before everything would be dry. He said he'd not charge anything else, but wanted it dry. This was on Thursday afternoon. Friday, a technician stopped to take some "readings", move some rugs to be dried, and said he'd be back Saturday between 12 & 1. At 2 I started calling to find out when he was coming. No answer and he didn't return voicemails. I called the office and asked the answering service to have someone call me. No call. Finally, hours later, I found the phone number for the representative, Mark(the one who quoted the price). He made some calls and wanted to send someone else at 5:30. Nobody could reach the original tech. I refused, as we had a prior engagement. The new tech, Zach, agreed to come the next morning and kept his word. The company has business cards, with information to write a Google review. I did. Co-owner Jeremy, called me today because he was concerned about my unhappy review. I explained the whole ordeal. He proceeded to insult me by saying "it's not my fault you're underinsured". This has nothing to do with my insurance, it has to do with someone charging almost $3000 over what they verbally quoted. Not once did I receive a courtesy call with pricing updates. He also proceeded to try to make me feel bad about the technician not showing up, or returning calls, because his mom "almost died from a heart attack". Soooo a responsible employee can't take 1 minute to call his boss to let him know? Jeremy tried to convince me that they just don't know the cost ahead of time, because "there are many factors to consider". Excuse me, but aren't they supposed to be professionals, with experience in this type of situation? Their Rep, Mark was in the basement and saw "all the factors" before any work began! By the way, as we're cleaning and putting things back to order, we're finding that things are not dry after all. If you put a wet plastic storage bin on the floor, and don't move it, it doesn't dry underneath! It's sad that they get away with this deception and there is nothing that can be done.

Can't say enough good things about this company! Some before and after photos below. Really…read morelistened to our needs during the quote, made suggestions that I believe saved us a lot of money in the long run, by helping us avoid the wrong product. Refinished four rooms and a hallway and also made a recommendation on a stain that did a far superior job of covering up blemishes in the wood. Our choice would have looked horrible. Similarly they also did three rooms in vinyl planking, and directed us to a far superior product that was not much more expensive. Price was good relative to others who gave us quotes, but others did a far worse job of really discussing our needs. You can hire them ​without hesitation or worry.

I'm surprised to find myself the first reviewer of a company that by all accounts is well…read moreestablished in this area. I chose Harrison at the recommendation of multiple friends who, like me, own a historic home and have strong feelings about craftsmanship, preservation, and quality. Harrison was respectful of the space and kept dust to a minimum. They were professional, adhered to their project timelines, and kept us educated throughout the process.