This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

Since i moved to Maryland, I've had such a tough time finding a good car washing place. There's a…read moreton of self service which does not work for me and the automatic one don't be cleaning jack. I went here and they have a team of people that scrub your car before sending you into the automatic wash. I got the #4 and they did a fantastic job because I was surprised how clean my car got from the inside. Thank you for your hard work because my car was looking abused and neglected.

I am Very Disappointed why because workers should not on the cell phone talking while they are on…read morethe job just rushing you out Manger also bad . Please stop have a poker face you should welcome the customer with our the Customer you don't have a job .

Incredible service from start to finish. Emmanuel responded to my inquiry quickly and was able to…read moreprovide service within 24 hours. He was communicative throughout the process and my car came out even better than I had expected. Great quality and value. Highly recommend Pristine. Thank you so much! My family and I will be returning again soon.

Great tint job! Very friendly, easy to schedule, no bubbles, highly recommend. The pricing was fair…read moreas well.

Needed to get a safety inspection done asap. We ended up choosing this one because of the…read moreavailability and reviews about honesty. The entire process was super quick and easy. The initial dropoff was a bit confusing as there is limited parking space however we found an unmarked area in the middle of the street for dropoffs. Once we got inside the shop, the rest was easy. The shop had a lowkey vibe and theres a separate waiting room. We were surprised when we received an email confirmation that they were done as we had just sat down for lunch nearby. The entire inspection took under 40 minutes. Very happy with the service and glad we chose this place! Highly recommend if you need a safety inspection.

I always go to Boris for any car-related issues 15 year ago. I was introduced to him by a…read morecolleague. I hadn't visited his shop for over three years since I bought a brand-new Toyota Corolla, but recently someone hit the passenger-side mirror on my car. I needed the mirror fixed in order to drive, and as always, Boris came through in a timely manner. He ordered a new mirror and even installed a temporary mirror so I could drive home safely. Boris is honest, and his team is excellent. I've never had any issues with the front desk or his mechanics.

I was complaining at work about my experiences getting oil changes at the dealership, and little…read moredid I know all of my coworkers go see John for their car maintenance. Directors that have been with the company for 20 years drive in from Bethesda for him to work on their cars. With the glowing recommendations I made my next oil change appointment with him. I dropped my car off in the morning and it was ready by lunch. They did a standard inspection and I walked away only spending about $150 on an oil change and new headlight. I am used to spending $900-$2000 every oil change. This was such a relief to my checking account. I will certainly be a returning customer, and am thankful to be done with the dealership! .

Met and exceeded expectations. Thoroughly know their business. After the alignment service, the car…read moretravels straight as an arrow.

They alterate the charging fees on clients and use false information on car service cuotesread more

As good as it gets. I have been taking my old car to Jose for over a decade, and he always…read moredelivers. Very trustworthy, Honest and knowlegible.

I had a leak in my tire and needed to get it checked as soon as possible. My local Honda dealership…read morewas going to make me wait 2 hours. The NTB by Hungerford didn't have an opening until 1pm and I have to catch a flight at 5pm. I called Rockville Tire and Auto around 10am. He told me it would only take 30min, but a bay wouldn't be opened until about 11-1130am. I arrived at 11am and by 1122a, they found the culprit of the leak (stupid nail), patched my tire, and I was on my merry way! The price was very reasonable ($25.11 includes tax). The staff was very courteous. The inside of the shop is clean and has a 3 seater couch, a 2 seater, and a single chair. I can vouch for the comfiness of the three seater. There's a tv, an empty water dispenser, a Keurig (no k cups in there), and free wifi. While there were no K Cups out, you could certainly ask for them. I didn't come here for "amenities," so this didn't affect me at all. Hands down, I'll be coming here for future tire needs!

This shop tries to scam customers who they think don't know any better…read more Had a car with the tire pressure light on. Doing some online research I figured it was due to the TPMS's battery was low and thus needed to be replaced. I have previously gotten one replaced at another shop for only $60 including sensor and labor. Only $25 for the labor if you bring your own part. Neely's tried to charge me $160 for just a 'diagnosis' which is literally a 1 min check with a diagnostic tool to find out the battery levels of each TPMS. And then they 'recommended' to replace all 4 sensors at once when that is totally unnecessary as all 4 TPMS's battery nearly never runs out at the same time. Then they want some more money for an OEM TPMS sensor when a universal Autel TPMS is less than $30 on Amazon. And Neely's will NOT install a customer provided part, even if it is brand new. Not to mention the mechanic I spoke with looks like some gang member and was super rude at that. AVOID these scam artist. If you want an honest mechanic, reach out to me and I can hook you up with one.

There's a few pages for Milestone Towing so not sure if I'm getting the right one, but the picture…read moreof the truck here matches the one that helped me this afternoon. I was in a shopping center's parking lot with a flat tire and getting ready to put on my spare. An older gentleman and a younger lady (I should've asked for their names, shame on me) pull up, car in tow, and offer to help free of charge. I told them that it was okay since I knew that I didn't have any cash on me but they kindly insisted. Even when they were done and I apologized for not having any money to give, they said that it was their good deed of the day. Bless their hearts! If I ever need a tow, I will be calling and asking for these amazing individuals.

Wonderful service in the office and out. They respond in a timely manner and was pleasant to deal…read morewith