I didn't leave an immediate review after my haircut because I wanted to take time and reflect…read morerather than write out of emotion. My hair has since grown back, and with clarity, I feel comfortable sharing my experience.
I booked a haircut online for a listed price of $70. During booking, I shared a reference photo and explained in detail that my hair is very long and thick, and that I needed a stylist who would be patient and not rush the service. When I arrived, I re-showed the reference photo and reiterated what I wanted.
Once I was in the chair, the stylist explained that she only has one hour per client. Despite this, the appointment felt rushed and disorganized. I know this because my service ran into her next client's scheduled time. That client waited for a period of time and ultimately canceled with her and worked with another stylist in the salon.
While the stylist stated she only had one hour per client, my appointment ran well beyond that. My scheduled appointment time was 12:30 PM. I received a text at 11:43 AM asking if I wanted to come in early, and my receipt was sent to me at 2:13 PM. Even accounting for arriving early, this places my appointment at over two hours from start to finish--far longer than the one-hour window that was repeatedly referenced.
I specifically asked for layered hair with shorter layers to help with the weight. Instead, I was given long layers, and my hair was thinned out without my consent ( as you can see the bottom portion of my hair is noticeably thin, compared to the top) . I didn't say anything at the time because the thinning had already been done and couldn't realistically be fixed. While my hair is healthy and grows back, the haircut I received was not the haircut I asked for. It wasn't "messed up," but it also wasn't what I requested.
At checkout, the stylist leaned over and whispered to the receptionist, after which an additional $25 charge for thick/long hair was added. This charge was not discussed with me directly, despite my hair length and thickness being clearly disclosed before booking.
After leaving a Google review outlining these concerns, the owner publicly accused me of never being a client and stated she stood by her stylist, without acknowledging the issues raised. Later that same night, I was contacted directly via text around 10:30 PM asking to "chat." That message was unsolicited and crossed a professional boundary, especially after publicly dismissing my experience. The outreach did not include an apology and felt more focused on protecting the business's image than addressing client concerns.
I was polite throughout this entire process and even tipped my stylist. There was no malice on my end--just honest feedback. While my hair did grow back, not everyone is in that position, and an experience like this could be very upsetting for someone struggling with self-image.
Ultimately, the lack of communication, consent, and professionalism--both during the service and afterward--is why I would not return and why I'm sharing this experience here for other women
