Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid them to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond. read more

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not worth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them. read more

Above and Beyond replaced our inground pool liner. This company was a mess from the start. The workers left large rocks under liner...my husband had to call owner to push for them to pull back the liner to clean the rocks out. We also had concerns about the liner being too small as it was pulling quite a bit in corners, along edges, and steps. We were assured by owner this was normal and it would stretch out. A short 3 years later and we have tears in the liner where it's pulled around jets. We got confirmation from 2 other liner companies that indeed the installation was botched, the liner was too small. We are faced with having to purchase a new pool liner, they should last more than 3 years. This company refused to fix their mistakes. Buyer beware. Do NOT hire this company! read more

More like "Bare Minimum Pool & Spas". If you like getting the run around, passed from person to person, no call backs... if you like getting tricked out of your money and not get what you paid for, by all means, this is the company for you. I paid for a saltwater system to be installed with the pool (ordered in March, said it would be installed by July, actually installed in September. ). First they said i didn't pay for it, and it wasn't on the invoice. Wrong. I showed them the invoice. Then they said it was too late in the year to install anyway since the water temp would be too cold. Then they said, it was on backorder. I waited and waited. Then I called and emailed and called until they said "ok, come pick it up". When i got there they gave me a sun bleached tore up box literally with some duct tape holding it together. (Sure, on backorder and they just got it in, I don't think so. ) Now that it's time to reopen the pool i have a busted box with a lot of loose adapters and clamps, hose, etc and i have no idea how it goes together (since they didn't install it, I didn't break it down for the winter and have no idea how it goes together). I called and asked them to send someone out to finish the job. To install what i paid for (and paid an install fee for). They said they were too busy and it was easy and I could do it myself. She said if i come in the store she'd show me how to do it. (I live almost an hour away) We argued on the phone, Michelle had many excuses, but that no, they're not sending someone out. I was furious. I got a call a bit later from Marianne saying they're real busy but she might be able to send someone out if they're in the area. She said she would call me back and let me know when. I felt like she was just smoothing me over so i don't raise a stink. Full of empty promises since I'm still waiting on that phone call. Well, you know what stinks, this company. It's a shame. Next step the BBB & Chamber of Commerce. read more

Run away and don't look back! horrible customer service and they are not equipped to handle opening and closing procedures!! Do yourself a favor...get someone else!! read more

I have been a faithful customer since 2006 and have had 2 pools. Purchased a liner from them a couple years ago. Installation was not done properly and had alot of creases...I believe liner is too small...Have talked to Vince a few times who refuse to come fix...even after one of the workers said the guy they had come out for the job was new and didn't know what he was doing..the liner in now falling down..very disappointed and they have lost another loyal customer and I will no longer be referring them. read more

Great location, knowledgeable staff, good prices and selection. We worked with the crew on a pool installation several years ago and it was a seamless and smooth process, everything worked out great. I've now evolved from a pool owning newbie to a pool owner, so I still need advice and support and these folk are always helpful. They can get busy, but the staff has always been good to me, they get me set up with the right chemistry and I'm quickly back to floating with a cool one. read more

I bought a spa from Above & Beyond and had a fantastic experience from sales to installation. They thought of everything I needed to enjoy the tub and had it for me at the time of install. The entire group was extremely knowledgeable and professional. I couldn't have asked for more and would highly recommend them. Great group of people! read more

Poor poor service paid for liner up front took many calls and excuses just to get it installed 2 months later did a rush job left a mess with wrinkles in the bottom of the pool and what seemed like rocks under the liner pool light no longer worked called and complained they sent a guy out he fixed the light but nothing else now I keep calling and just get run around! read more

**Note: Yelp says I am from Brentwood, TN--I am from Kansas City.** We switched from a national chain who had teenagers working behind their counter that clearly just went to a training class or two and always tried to sell us more and more chemicals and never solved our issues. After spending literally $500 in products we visited Above and Beyond. They tested our water, recommended a product ($20) and it didn't solve our issue. Next visit to the store Michelle GAVE us a product, with the stipulation that we take pics of the before/after to show how well the product works....who does that? We ultimately didn't need the product and returned it to her. Turns out we just didn't wait long enough for her first recommendation to work. They have installed a pool liner, no it didn't happen when they said it would, and there wasn't great communication regarding the delays, but much of this was weather related and they cannot control the weather. It was also spring, their busiest time of the year. Did I pick up the phone and call them regarding the delays? No. Yes, it gets busy at times, especially in the spring, yes if they are working with you on a big issue and there is someone with a purchase, they may need to walk away from you to ring someone up, or answer a question. Someone said they aren't kid friendly.....I am sure they just don't want your little angel crawling all over their displays and running amuck and getting hurt in their store. Here is the bottom line-They know pools, they have experience with pools, they have "done" pools for years and it shows. It's not some kid with a part time job who doesn't own a pool and has never maintained a pool. It's a family owned business people, support your LOCALLY owned businesses!! It is getting harder and harder to get the kind of customer service they offer, when is the last time you visited a national chain pool store and they knew your name?? By the way, their store is 15 minutes farther than our local chain store, in an area of town we don't have other business in, so yes, it is out of our way, but totally worth the drive and our time when they solve the issue on the first try and without upselling you on chemicals you do not need. read more

I purchased a high end Master Spa hot tub from Michelle, owner of Above and Beyond in February 2021. Service was good until I made a warranty claim about the spa cover which the photos I took clearly show was defective. Apparently the manufacturer put the foam insulation into the cover while it was still hot causing it to weld itself to the cover material, which made it impossible to flip the insulation over from time to time per the manufacturer's instruction in order to keep water from pooling on the cover. I sent photos along with an explanation of the issue to Michelle, the owner of Above and Beyond, which she forwarded to Master Spas. Master Spas requested additional photos which I provided, in abundance. Since then, which has been over two months, I have heard nothing from Michelle or Master Spas. I have emailed Michelle and left numerous messages, as she never seems to be available when I call. At this point it is clear that she is ghosting me and has no intention of doing the right thing. This is an example of how you don't really find out what kind of business you are dealing with until there is a significant issue, which replacing the hot tub cover qualifies as. Michelle, as owner of Above and Beyond, as well as Master Spas have demonstrated they are not good companies. I would never consider doing business with either again. Take heed, shop elsewhere. read more

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Love this place. Great staff great product and even better prices. Would highly recommend to anyone looking to buy a pool, spa or just a cool item for your yard (they have great yard art) read more

When we first went to this business. The owner Vince was very nice. We ordered a in ground pool liner. We put a big portion as down payment. Well it's been over a month. They don't call you. They lied about the timing. They are never available when you call. Horrible service and they still have our money!!!!!! Nobody knows a thing when you call the store!!!! read more

Went in to purchase a in ground liner, talked to Michelle who we have been buying equipment and chemicals from for 16 years. Michelle is super nice gave us there price we gave them the requested deposit (price of the liner). Vince called and said he needed $400.00 more and that Michelle miss quoted the price. We found this hard to believe as we spent 45 minutes discussing the type and thickness of the liner we wanted. I would not recommend there store on the way Vince handled the situation, i believe he was trying to get extra money out of us. We even offered to split the diffrence as we had another bid of $3400.00 which they originally beat by $200.00. read more

Spent $6000 total for pool within 2 months you could feel the pool structure thru the bottom liner it settled that much they didn't put enough sand down. They promised come out to fix. Never did. Called again before next pool season promised to come never did. Now we have to pay someone or do ourselves before we can use this year cause we are afraid the liner will tear. Not eve 3 yrs old. Do not go there!! read more

The owners are the employees. They want to sell you what you need. They are my first, and usually last place I need to go to get my pool going for the season. Now let me be clear, I own an Intex "bag pool" that is 16x48 which has provided three years of fun in the sun. I started out at a national pool retailer but ended up here because of the friendly service and the desire they have to sell me the right product. I drive out of my way to support this local company. They have competitive pricing with the national retailer, and the selection is better than the "mart-gets." They have never attempted to up-sell me. They are consistent in service. They serve you as a first-in, first served business due to the limited staffing. However I have seen them stop serving somebody to help a 'cash and carry' customer when they are involved with a pool purchase due to all the paperwork involved. Just one word of advice, they are not a kid friendly company which is odd considering the primary product sold is for pools. I guess that they expect you to keep your kids locked in an attic while you get your pool supplies. read more

Excellent customer service on every level. Friendly & knowledgeable even the delivery was amazing.! They had to Crane are Swim Spa over our three story house and landed it on the pad without doing any damage to anything.. the owners of the store were there the entire time overseeing the installation and making sure we were happy with our product. I would highly recommend above and beyond to anyone looking for pool Spa or hot tub. You will be extremely happy you shopped there ! read more

I had a plastic 1/4" drain plug that started leaking profusely when the pump was running on my auto-chlorinator. Looked online and could purchase for $5 including shipping, but 4 days out. Above and Beyond saw me coming, knowing that they were the only place open to get one and charged $10 for a used one. Not the first time I have had issues with them. Wounldn't return if they were the only pool place within 100 miles. It's a crying shame businesses treat customers with such disregard. read more

The owner is real nice, if you can get her. She's the only one that knows anything about hot tubs, so getting assistance is limited. I had to get help 3 times and each time took multiple calls/emails. The last time she never contacted me back. The plug to let out the water doesn't work. I let her know... Nothing. There is a strip that is damaged, purely cosmetic, she got me a new one, but the other one is glued on. Told her about it... Nothing. I got a good deal because I bought it during the summer, but it's like buying a new car with missing hub caps...I won't even go back for chemicals and will order them on Amazon, though I like to support local...I just can't support her store anymore read more