Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

Gym is a great affordable option. only problem is the entire time I have had a membership here 1/4…read morestair masters have been broken. I assume it just won't be fixed. Well now 2/4 are broken and it's nearly impossible to get a turn at all during the evenings. It's really disappointing because that is the main machine that I use, as do a lot of other people. I would love to see these be fixed at some point and not just left untouched. It's unfortunate you have to wait sometimes hours for these machines and sometimes don't even get the chance to use it at all:(

I spent 20 years at Life Time Fitness paying for amenities that I never used such as the pools. My…read morewife & I have now been at Lenexa Rec Center for a year now. The price was right for our needs. I mainly use the sit down bikes due to back issues. I just wish there were more of them and they would keep the TVs working.

I'm not going to lie, I did not like going into this place. I was looking for barbecue equipment,…read moreand massive as it was, there was one small area covered with a few trinkets. This place is mostly hot tubs and game systems and pool equipment. The staff though really set me off, as I walked in they looked at me like I was a Capulet to their Montague. They did not involve themselves in my affairs, instead opting to maintain the position they were in before I walked through the door of a customer-less building. I could have used some direction or assistance, but all I got was stares until I walked by furthest away that they no longer felt obliged to notice I existed. I think based on my one and only visit that this place is geared for homeowners that have too much money and no idea what to do with it. I believe I saw massage chairs, gaming tables, and so on. They had a free ski ball game to try, so that was interesting. But otherwise, I think the things here can be had for less elsewhere. The staff was ample though considering no one was patronizing this place, but if you need pool cues or pool shock tablets, or hot tub, this is a harkening from the past brick and mortar experiences of old; a bastion of time gone by, wasted by the toilings of retirees with nothing to do but wait. For what I know not. Hark! Hark, foul soul! I don't know. Didn't feel good in that place. Never again.

Before my 33' was completely full, I had 2 connections leaks. I was told to go buy 2 clamps to put…read moreon it that 2 are recommended. I asked why 2 were not put on to begin with. I was then told it's not always necessary. Once I started the pool up, EVERY single connection is leaking. The head on the filter is leaking in 5 different spots. someone was suppose to be here within 3 days. No one had called or showed up. I also inquire about the sharkline warranty that states it should be installed at a zero grade level or the warranty is voided. installer said you can backfill up to 18", he installed to require a 20" backfill. Family Leisure in Olathe said you can backfill up to 3'. No one will put in writing as to what they say. I telephone today to enquire if I could buy a skimmer basket with a handle. Tje actual manager argues with me and told me all their skimmers baskets have a handle. Told me I was wrong. I took a picture and sent to him as to which he said. oh yea that one doesn't. Horrible experience.

The staff at this location are always helpful, knowledgeable and friendly. They are patient with my…read morequestions, know their products and are always spot on with their recommendations

Super nice staff here! I was greeted warmly by all 3 people working here. Love that they do water…read moretests for free- I don't trust those at-home kits. They'll tell you what products you need to make your pool perfect, but there's no hard sell at all. I felt zero pressure to buy anything. Nice to see they have a good selection of pool toys and accessories. Great one-stop shopping for all your pool needs.

Design was great. They understood what we were looking for. Unfortunately I hear the designer is no…read morelonger active. The quality of the pool is very questionable at best. This is my fourth pool installation and the quality is the poorest. The gunite is rough, not even, and has poor transitions to the tile work. Seats in the pool are uneven by up to two inches. The deck is permanently stained from their crew. Baja shelf is not graded properly pooling during winter closure causing staining. Within one month of completion one third of the deck sank. Within 14 months the pool was cracked mid pool almost all the way across. No responses to notification of issues. Best of luck using them

I emailed Banks Pool & Spa with some general pool questions. They actually took the time to call…read moreme to answer the questions I had. This is great customer service. I emailed other pool companies as well and have not even heard back from most of them. Thank you for taking the time out of your day to answer my questions!

First review ever…read more.. Absolutely terrible customer service. I bought a pool vacuum from them a few years back and everything went quite smoothly. It broke at the opening of this season and I called to see if they could check it out. No problem. They diagnosed the problem and said I needed a new motor and I said go for it. They said they would order one and get it repaired. They said they would call me with updates. A week goes by and I don't hear from them; I've never had a motor replaced, so I don't really know the timeline. They tell me that the new motor hasn't come in yet and they're just waiting on it. No problem. Another week goes by, same call by me, same answer. Waiting on motor. I give it another week, this time they say they'll have to call me back. A coupe of days go by but no call. I call back. This time I talk to Jeannie, who sounds like a manager. She apologetically lets me know that there has been some warehouse move from the motor company but that they are now getting my motor expedited. Not great news, but at least it feels like some movement. I just ask that, regardless of what's happening, they keep in contact with me instead of me constantly having to find out the status of my business with them. Over a week goes by, and no call, I get Jeannie back on the phone, and she lets me know that they don''t have a motor, but if I want I can try and find one on my own and bring it to them. This is after a month! I let her know that I'm upset that they haven't let me know what's going on, and she says they haven't called me because there was nothing to say! How about, "You know how we said the motor was getting expedited? That's not happening any more and we can't provide the service we said we could." Instead, she just tells me they can put the vacuum on the counter and I can come and get it, as if I'm the problem in this scenario. If they had told me at the beginning of the process that it might take a month or more to get the motor in and repaired that would be one thing. But no timeline was ever given, just that as soon as they got one in they would get on it, and they would keep me updated. No updates were ever forthcoming. If this is the way they work on a pool motor, I'd hate to see the runaround they would give on larger; even more expensive repairs and jobs. Now, after a month of summer having no vacuum, I'm right back where I started, thanks to Swimfun.

These guys are criminals. Do not use them. I was quoted a price. Then they were not able to move…read moreour hot tub down a hill. I hired a crane to move it down the hill and do 90 percent of the job. I had these criminals come back after they said they would set it for $200. They then said we had to pay them $450. Keep away unless you are looking for a horrible situation.