If I could get negative stars, I would, this is by far the worst company I have ever dealt with!!…read more My mother has been a customer for over 30 years, and her house is now infested with termites!! The remediation and repair should be covered under warranty, but I can't get a hold of the manager for the Newark office, no one returns phone calls. They have not responded to certified letters. It is absolutely terrible. Do not use this company the products don't work and the customer service is atrocious!

Customer service from the Newark, DE, office was awful. I could not get any follow through and…read moretalking to a manager or supervisor never happened no matter how many times I made the request. Even registered and certified letters to the branch manager and the home office went unanswered. It was an ordeal just to cancel the service. On the flip side, the experience from the Reading, PA, office was excellent, and Matt, who was our tech for years was fantastic.

We've used this company twice. Both times we got the same excellent service and result. Once was…read moreants and the other was water bugs. Water bugs is a nice way of saying cockroaches that aren't into food. The service technician's are super friendly and always on time!(especially the one in the Superman hat!) you can't shake a stick at the prices either. $135 to spray the whole house inside and out, top to bottom. So if shits bugging you give them a ring!

Got rid of two Yellowjacket nests! Thank goodness for their…read moreprompt, professional service plus Dillion provided a master class to me about yellowjackets & I can't thank Denise in the office who encouraged me to go to the doctor as she correctly diagnosed an infection from my stinging!!

They came. They saw. They kicked ass...of the birds that nested in my apartments vents, that is…read more And they did it all humanely. Now we are bird free (they were flying through the house), and avian murder was not necessary. It wasn't cheap, but I would call them again for animal (especially bird) removal. ‍

We have had dead mice in our kitchen drawer since last week in traps they set. They were supposed…read moreto come remove them but never showed up. We gave them the benefit of the doubt and have contacted three different tech people, the main Critter Control number, the district manager, and three times the sales manager that had sold us the job. Nobody has replied to emails, texts, or phone calls. Just an update, the district manager did get back to us and came out, so judgement is reserved to see if the bad service was an anomoly.

In the Spring, this company went to my daughter's and took care of a family of racoons living under…read morethe house. We paid quite a bit of money for this service and had a one year guarantee if they were to return. Well, something has compromised the netting that was put up and she has called this company three times and NO ONE has returned her call. So much for a one year guarantee! She wanted to be sure that the critters haven't returned and no one will even call her back! Be VERY wary of any supposed guarantee!

Gave me estimates project at $110 flat rate, but won't tell me what I get for that fee, never…read moreresponded to the question!!!