I've been a patient at Cotswold Family Medicine since I moved to Charlotte in 2003, and I can…read morehonestly say they've been consistently excellent for over 20 years. Dr. Taylor is absolutely amazing--knowledgeable, attentive, and truly cares about her patients. The entire staff reflects that same level of professionalism and kindness. You're always greeted warmly, and the office is clean, organized, and well-run. One thing I really appreciate is the efficiency--there's rarely a long wait, and they do their best to work you in when something comes up unexpectedly. That level of care and consideration goes a long way. I've also seen Dr. Anderson for sports medicine, and he was just as great--thorough, professional, and easy to talk to. Overall, this practice sets the standard for what a primary care office should be. If you're looking for a PCP in Charlotte, this is it. 10 out of 10--highly recommend.

I thought when they lost Dr. Ebe, I thought I was going to have to find another doctor. But I had…read morean appointment with Ellen Grear, and she is phenomenal. I will only see her now.

My appt. was on a Monday and wasn't advised until I called on Thursday for an update on my…read moreprescription that the physician "forgot" (words directly from the nurse) to call my prescription in and that the Physician was out of office until that next Friday but would ensure my prescription would be called in upon the physicians return. On Friday, the nurse messaged me to advise that the prescription had been called in, and when checked it was sent to the wrong pharmacy. I called several times to request thait be sent to the correct pharmacy and was given the run around everytime. Needless to say, I requested to talk to the office manager, who was not at the office when I called, but was told that there would be a note requesting the office manager return my call on Monday morning - of course that didn't happen. If you want proper care, and to not feel like just a number - do not go to this location.

WOULD NOT RECOMMEND under any circumstance. The turnover has been high. I have been out of…read moremedication the last 3 months and my physician will not take the time to hit submit to the pharmacy. When I call in no one can reach the doctor(s) on the phone and I have been going 4-7 days without medication each month. When I call in am being told all the doctor has to do is click submit to my pharmacy which is very frustrating. Even the supervisor, practice director Dr. Butler did not call me back and is unreachable. This is a serious problem. This practice alone is the reason that people are paying for healthcare concierge.

I was seen less than five minutes before closing. If this were a restaurant they would've already…read morelocked the doors. I was extremely grateful to have been seen as I am on day two of a UTI. I was given advice and told to the CVS on Carnegie since they're open for 24 hours. But as soon as I got in my car, I couldn't find a CVS on Carnegie only a Walgreens so I called them to see if they had my medication on file. The medication was not sent to the CVS or the Walgreens on Carnegie but to my CVS on file that closes at 8pm. I called the Walgreens even though I swore he said CVS on Carnegie. The Walgreens saw the mishap they told me to call and get it changed because my insurance had already billed it through CVS. They also said that the CVS shows that they close at 9 PM. I know for a fact they never close at 9pm even though it was 8:15, I drove there anyways as I'm in desperate need of this medication. They were indeed closed, and I can't change the location for pick up as the medication shows pending. I realize now that I should've checked one more time with the front desk at Novant at Cotswold to make sure of the medication pickup. I will have to wait now. The mistake cannot be fixed. This is gonna be a long 24 hours. I should've just gone to the emergency room.

I have been coming to Eastover Pediatrics since I was 4 years old back in 1996. Now my son has been…read moreattending since he was born and he is now 12. We were seen by Dr. Judy until she retired a few years ago. She was the best Dr. And always very compassionate. All the other doctors. We have seen since then have been fantastic also. Very polite, friendly, efficient, and sympathetic. Everyone here from the receptionists to nurses is very friendly and efficient. The space overall may seem small from the outside but very roomy inside. They have a fish tank and the kids all love it! They have a well-child waiting area and then another waiting area for the kids who are sick. They do have parking on site. It can get packed during peak hours. Overall this is such a great Dr.'s practice and I highly recommend it to anybody who asks. Love to see this practice still thriving even after all these years!

Doctor Taylor spent enough time with me during my annual physical to understand and respond to my…read morequestions and concerns. She stays up to date with recently published studies and offers her perspective for best managing my continued good health. The office has electronic records capability to I can check my cholesterol levels or other medical info from my smartphone once the lab results are in. Seven years in Charlotte with Doctor Taylor's care and enjoying excellent health!

Recently my mother said she didn't want to return to Dr. Taylor because of how she had been…read moretreated. I went with her to her next appt, and Dr. Taylor told me she didn't like elderly patients like my mother, because they take up time and then die, that hers was a "family practice." I couldn't believe my ears. We immediately transferred care to a CHS-related practice where my mother received genuinely compassionate care. I would not recommend Dr. Taylor to anyone who cares about their loved one's best interests.

I've been seeing a certain practitioner (I won't mention her name as not to put anyone on direct…read moreblast) here for a long time and have always appreciated her honesty when it comes to treatments and procedures. That honesty and professionalism are what made me recommend her to my good friend for his own appointment which I joined. Unfortunately, this visit was very disappointing. She was cold and distant throughout the entire appointment, which made things extremely uncomfortable. I completely understand that everyone has off days, but as a loyal, long-term patient bringing in a new client, I expected at least a basic level of friendliness. To make things worse, my friend was sold a $400 serum that did absolutely nothing. I've never been so let down by a provider I once trusted. It honestly pains me to say this, but after this experience, I won't be returning.

Everything about this office and staff was positive, from reception to check-in assistant to the PA…read moreSania who saw me. Seamless administrative setup for new patient. If you are new to Charlotte, or if you're seeking to change doctors, I highly recommend this provider - professional and caring staff.

I went into urgent care expecting a quick visit... and left feeling like I completed a full season…read moreof a medical reality show. The waiting room had me bonding with strangers like we were survivors in the wild. By the time I got called back, I knew everyone's symptoms, life stories, and probably their zodiac signs. But honestly? The staff was great--super kind, professional, and somehow still smiling like they weren't running on caffeine and pure determination. The doctor came in like a hero in scrubs, diagnosed me in 5 minutes, and sent me on my way faster than I thought possible. 10/10 experience. Would absolutely come back... but like, not by choice

I was given a medication I don't believe I needed and per my research the dosing was too high as in…read moredouble! I can't believe the nurse was so careless and am just am thankful I stopped taking it within a few days. I was nauseous and vomiting -- at least that helped get horrible stuff out of my system!!

I started seeing Dr. Parker about a year or so ago, transferring to him from another practice/doc…read morethat I just couldn't stomach anymore. A friend referred me to him & I'm thankful for this. We're still kind of in the "getting to know you" phase of our relationship since, luckily, I haven't had to see him THAT often, but so far I'm a fan. He isn't your average doc, especially when it comes to freely dispensing with prescriptions - he actually shy's away from pills whenever possible, and I appreciate that (unheard of this "here just take this & go" era). That's also important to know if you're transferring to him thinking he'll just put you on any sort of drug...he won't! Dr. Parker is one of the very few doctors that will take the time to actually sit with you and EXPLAIN what's going on. This includes inside you, with the medications you are or will be on, tests that are taking place (and the results), and so on. I feel like Dr. Parker (and Parker IM in general) genuinely CARES about his/their patients and sincerely want the best for them. This is evident in articles such as "The Cost Conundrum" that they post on their website regarding docs that test excessively and/or perform unnecessary procedures for the sole purpose of generating addt'l revenue - what other doctor's gonna post THAT kind of article on their website these days?! I also appreciate that I've never had to sit and wait more than 5 or so minutes beyond my scheduled appt time, and if Dr. Parker IS late seeing me, I know it's because he's taking TIME with another patient, so I don't mind...and I know he'll provide me with the same courtesy. Oh, I almost forgot. At first I thought it was strange, if not annoying, that it takes SO long for a bill to arrive from them - but then I learned that they make d*** sure they've settled up with your insurance provider and that all i's are dotted and t's are crossed before billing you. I appreciate that, as there are other docs I work with that don't and bill too soon, only to discover they billed too much up front! Dr. Parker & Parker IM - a rare & much appreciated gem in the medical world.

What awful customer service. I twice tried to chat on their website to schedule an appointment and…read moreno one responded either time. When I called I was put on hold for a long time and ultimately chose the option requesting a call back. It took hours to receive that call. That employee forwarded me to another employee where I had to leave another message which took hours for a call back. The first available appointment for a (short) consultation is 15 weeks out. What a joke. They must not need my business.

Dr James is fantastic and it's a shame he is supported by the group up front who seem not to care…read moreabout patients, have absolutely no manners and seem incapable of a polite demeanor. About to find a new doctor.

I've been seeing Dr. Shelton for a little over 2 years now and I'm very happy with the care and…read moreadvice he has given me. It's not all that often that I go see the doctor, but when I do it's a good experience with him and the staff from the Mecklenburg Medical Group. My previous doctor was pretty good as well... but a little too good. It was really hard to get an appointment with him when/if I needed one so I sought out a new doctor. Luckily I came upon Dr. Shelton. The office is located in Southpark so it's pretty convenient from most places in Charlotte. Parking is never an issue. I did have to get used to e-prescriptions. I guess I'm old skool in that I expect a little piece of paper to take to my Pharmacy... but they just send it electronically and the prescription is waiting for me when I get there. Not that Dr. Shelton is one to dispense pills to treat you, but we discuss the options and it feels like I make an informed choice whenever I visit this doctor's office. Dr. Shelton is a part of CMC and have a vast network of Doctors to pull expertise from as well. I've had a couple referrals and they turned out great.

Dr. Shelton is the best doctor in the world! I have been seeing him for years, he is professional,…read morekind, caring, compassionate and always willing to listen to your issues. I could go on and on about how wonder he is to his patients!