They do quality work and are very good at communicating on designs. They made our neighborhood…read moregarage sale a success!

We have used PDQ for business cards to 4'x6' banners for several years. The staff are always…read morefriendly and accommodating when it comes to the designs. Tina has our business...

I am the marketing person for my fathers business. he ordered a couple of signs without me seeing…read moreand he couldn't even see them on the computer, he had me download them just to see them! they weren't the best or his look at all. I called Tina just to make sure the signs were printed and if we couldn't change them. they were already printed, fine, but I was trying to get ideas for the next sign and all I was told was that I need to send in whatever I wanted and they would print it... well that's fine but aren't they the designer? She got VERY rude and when I asked to talk to a manager she told me she was the owner and I couldn't talk to anyone else. she also kept saying that we had to pay for the signs! I didn't mind paying for the signs, I did though ask for pictures of the "printed" signs to make sure they had already been printed which I still haven't received. When my mother got on the phone and told her she was the wife we heard "oh good" which was a dismissal to me. she further said we couldn't have a discount which is fine, we were going to pay for those signs, not a big deal. my problem lies in trying to tell her what our look was and giver ideas and how we can get other signs made. by the end of the conversation I asked why she was being rude in which she turned to her employees to ask if she was being rude and said she has another customer in front of her why would you talk to me on the phone like that with another customer in front of you?) and she would send me the pictures of the "printed" signs after she was through with them. yet I still haven't received them. She then gets off the phone with me, calls my father, he calls me upset that I had "made her cry" and also that he doesn't have to pay for the signs! so when I call her to apologize and make things better, one of her employees answers and I am told that "she doesn't want to talk to me right now" and "she will only talk to my father" and on the subject of unprofessionalism "shes the owner and is allowed to be unprofessional and talk to whoever she wants" I was calm toned the entire time and to me a business should WANT to work things out and keep a customer! VERY VERY BACK HOME COUNTRY BULL SHIT if you ask me! WE WILL NOT BE USING THEM EVER AGAIN! and if she was smart enough to print a sign that my kids could draw then she should be smart enough to know the internet is your enemy if your stupid enough to be unprofessional to ANY customer apart of any business your doing business with!! Why not just try and hear my input? She got butt hurt if you ask me!

I use their services last year for several projects and I found their staff to be very…read moreprofessional. Gabby is the project manager and she is very helpful and a lot of attention to detail. Abraham is one of the owners and he's always available and very sincere this is a place you want to spend money at! They also do amazing vehicle wraps for commercial vehicles!

I needed some shirts designed quickly and came to them in hopes that they could get it done. They…read morebeat my expectations and got them done within a day! The shirts came out perfect along with quality work. Definitely recommend them to anyone in need of graphic work.

I called prior to bringing my items in for alteration. One dress needed hemming and another item…read moreneeded the split to be sewn up a few inches . The ladies laughed when I asked for a time frame to complete the items--- I thought that was strange versus just saying if they could complete it or not . When I brought in the items I brought two more items to leave with them to complete whenever they had time . They were visibly bothered that I brought more items even though it was for a different day. Long story short I asked for pricing of the two items and they gave me the price but the next day when I came for pick up they charged much more. I asked about the price change as I never encountered that at a business - do not come here their pricing changes based on how they feel and they are both very rude .

I came with a bridesmaid dress that I needed hemmed. They asked me to try it on, took 3 mins to…read moreclip up the dress and then the seamstress walked away without giving me a pricing quote. To my surprise, after getting a text on the price, they charged me $60 more than a friend getting the same dress hemmed at another alteration shop here in Tyler. The work here is good, but be prepared to be overcharged. When I questioned the pricing, they said "it is good work, and that is the price." I will not use them again.

Been using the Mail House for at least 10 years now. I've never had a single problem. Package…read moredelivery, package drop off, pick up, printing, faxes; I've used them all with zero issues. They have updated the place and added new services. Always helpful, even with folks who get ugly.

I don't ship items often. My wife asked me to ship a FedEx pkg and 2 USPS pkgs. I asked the guy…read moreworking if I could drop USPS pkgs there. He said yes he would "take them for me". I assumed he'd scan them and get them to USPS. Nope! Didn't scan them, didn't take them, as far as I know he took them to his house. When my wife went back to ask about them being shipped and why weren't they scanned in she was told "then you should have taken them there yourself ". No shit, my bad for trusting the "mail house"!Thanks for nothing and some terrible customer service.

I have a busy schedule, so I really appreciate it when the service works smoothly and without…read moreunnecessary explanations. This establishment pleasantly surprised me. Even despite the large number of customers, everything was organized at a high level: order taking was fast, the staff was polite, and they immediately gave a clear understanding of when everything would be ready. I especially appreciate that despite being busy, they try to find a solution that suits you. It is clear that every customer is important to them, even when the day is not easy. I received my items on time and in excellent condition just as I expected. This is one of those places where they know what quality and a professional approach mean. I will definitely remain a customer in the future.

Today, I went there to drop several pieces to be dry cleaned, and they promised me 25% off today…read morevia email discount, which was supposed to be in my account. They did not do it in person, so I had to pay full price again. Yes, it is the second time I have lost another discount--a total 35% loss. I will not go back there again.

On 03 March, I dropped off 8 pair of pants that needed to be patched up, she claimed they would be…read morecomplete in 3-4 weeks. Today marked the end of week 4 and she stated they were not done because it was a lot of pants. I didn't understand her statement as she set the timeframe for completion. She also stated that today was the start of week 4 so technically she still had a week left. She obviously doesn't know how to count or look at a calendar. Regardless, attached is a picture of their work.

They have done a wonderful job on my garments. I think they are reasonably priced. Bear in mind…read morethat they close for lunch daily from 1:00 to 2:00.