I am writing to express my extreme disappointment regarding the alterations performed on my wedding…read moredress at Sonya's. My wedding dress was one of the most important and sentimental purchases I have ever made. I dropped it off for alterations on April 15, 2026, and picked it up on May 22, 2026. As this was my first experience with professional alterations, I trusted your team to handle my gown with care and expertise. About a week after picking up the dress, once I had the proper undergarments, I tried it on and was devastated by what I discovered. The dress had sustained significant damage to the fabric and construction. The alterations were poorly executed, and the condition of the gown was completely unacceptable. On May 31, 2026, I immediately contacted your shop and provided detailed photographs documenting the issues. The photographs clearly showed multiple problems, including visible damage to the fabric, off-centered sewing, uneven and careless stitching, layers of fabric sewn together in a way that makes no sense, and extremely poor cutting. There is also a noticeable light pink discoloration on the sleeves that was not present before. I have no idea why the layers were sewn together the way they were. The workmanship is shockingly poor and has fundamentally changed the appearance and structure of the gown. What was especially upsetting was being told that the photographs showed nothing wrong. The damage was obvious and extensive. This was not a matter of minor imperfections or subjective preference. The gown was visibly altered in a careless manner that should have been identified and corrected long before it was returned to me. During our conversations, I was also told that I had signed an agreement regarding workmanship. I did not sign any such agreement, and despite requesting a copy, none has been provided. This only added to my frustration during an already stressful situation. After several discussions, a full refund was eventually offered if I returned the damaged dress. With my wedding only two months away, I felt pressured to accept because I had no time left to continue disputing the matter. While I appreciate the refund, it does not undo the damage that has been done. I returned the dress to your shop on June 5, 2026, at approximately 12:00 PM and signed a note acknowledging the return in exchange for the refund. This entire experience has been heartbreaking. My dress was stunning before the alterations. Instead of feeling excited and confident as my wedding approaches, I am now left scrambling to find a replacement dress with very little time remaining. The emotional stress, disappointment, and unexpected financial burden this situation has caused cannot be overstated. I hope you take this complaint seriously and use it as an opportunity to review your alteration processes and quality control procedures so that no other bride experiences what I have gone through.

I went to Sonnya to assist with my wedding dress. I needed my belt sewn on and part of my dress to…read morebe pressed. Her end result made my dress that much more beautiful and everyone thought the belt came on the dress originally! Her work is outstanding and her prices are very reasonable.Her personality is so sweet and she makes you feel comfortable. I will only use Sonnya for all my alteration needs.

If I could I would have given Tammy and Amber 10,000 stars! My daughter and I needed our…read moredresses alternated for a wedding. Tammy was so accommodating and professional! They not only did exactly what we needed, but went above and beyond. The zipper was broken on the garment bag and they fixed it without me asking or an extra charge. Also, they had both dresses done a week early! I HIGHLY RECOMMEND Tammy and Amber for your tailoring needs! THANK YOU SO MUCH!

I had some pants hemmed here. It only took a few days and was more than fair on the price. Due to…read moremy messing up, I needed to have them changed and they went out of their way to help me out. I would recommend this business to anyone who needs alterations done in Winter Haven.

Gracie was quick to reply to a text to assist with a hem that had let go. She was kind and easy to…read morework with. She was able to get them done same day, which was appreciated!! Thank you Gracie

She did an amazing job on my son's last minute suit alterations for homecoming. He need his jacket…read moretailored and seems of his thigh pants to be opened a little. I highly recommend her services and will be a returning customer for all my alteration needs.

We have used this seamstress for several events. She really knows all the skills and nuances of her…read moretrade, prices are reasonable and I have always been pleased with her results. I can recommend her without reservation.

Joy did such a great job of meeting all my needs with my gown. I bought my wedding dress off the…read morerack so it needed a bit of altering, especially when I unexpectedly lost weight a month out from my wedding date. She added small details that I envisioned perfectly and took her time to meet with me whenever. She truly worked wonders on my dress and I am still in love with it, I wish I could get married all over again so I could wear it again!

Annie is a wonderful seamstress. She did an excellent job at a great price. My concern is that she…read moreworks out of her private home. While this may work for some, I honestly don't feel comfortable in someone's home, especially when I don't know them. So, when I picked up my items, Annis met me at her gate. She was gracious. Before going to a business, especially one in another town, where you are unfamiliar, always ask if it is a commercial business space or a home. Your safety is important. Remember that! Thank you

cornered me on pickup in her house to tell me i wasn't allowed to leave without them telling me i…read morewas condemning people to hell by tattooing them and tried to convert me. grabbed me and aggressively tried to free my soul for 45 minutes. had to run out of there. pants look great though & pricing is fair. good turnaround time

Rude! Terrible service and after several weeks never got garment back. The old lady that works here…read moreis so rude and unprofessional I said just keep the garment - it's not worth dealing with her a second longer. Do not go here!

I was driving by and decided to saw this so I made an emergency stop. I had some really cute…read moredestroyed Guess jeans that I wanted to make into shorts. So while I was getting my next job to pick up Coke products down the block she can maybe cut the jeans into shorts and hem it. Great idea Heather, but No she couldn't do it today she was working on a dress for a lady and that's ok. Maybe next time! Thank you for having a cute shop that caught my attention.

Amazing as always. A tried & true professional in his craft. Top notch repairs. He will tell you…read morewhat can and cannot be done and whether it's truly worth the cost.

Always great workmanship. Pleasant and professional owner. Always on time with tailoring.read more

Perfectly folded, fresh laundry, delivered to my door…read more I decided to gift myself the gift of help for my birthday! After some family things put us in the position of being backed up on chores, around my birthday, I decided to gift myself the gift of ease and help- by having my backed up laundry piles picked up and whisked away to be washed, dried, folded abs returned to me- the very next day! They smell fresh, look great and while yes, it's not cheap- it was ENTIRELY worth it to me! Very pleased