I am writing to express my extreme disappointment regarding the alterations performed on my wedding dress at Sonya's. My wedding dress was one of the most important and sentimental purchases I have ever made. I dropped it off for alterations on April 15, 2026, and picked it up on May 22, 2026. As this was my first experience with professional alterations, I trusted your team to handle my gown with care and expertise. About a week after picking up the dress, once I had the proper undergarments, I tried it on and was devastated by what I discovered. The dress had sustained significant damage to the fabric and construction. The alterations were poorly executed, and the condition of the gown was completely unacceptable. On May 31, 2026, I immediately contacted your shop and provided detailed photographs documenting the issues. The photographs clearly showed multiple problems, including visible damage to the fabric, off-centered sewing, uneven and careless stitching, layers of fabric sewn together in a way that makes no sense, and extremely poor cutting. There is also a noticeable light pink discoloration on the sleeves that was not present before. I have no idea why the layers were sewn together the way they were. The workmanship is shockingly poor and has fundamentally changed the appearance and structure of the gown. What was especially upsetting was being told that the photographs showed nothing wrong. The damage was obvious and extensive. This was not a matter of minor imperfections or subjective preference. The gown was visibly altered in a careless manner that should have been identified and corrected long before it was returned to me. During our conversations, I was also told that I had signed an agreement regarding workmanship. I did not sign any such agreement, and despite requesting a copy, none has been provided. This only added to my frustration during an already stressful situation. After several discussions, a full refund was eventually offered if I returned the damaged dress. With my wedding only two months away, I felt pressured to accept because I had no time left to continue disputing the matter. While I appreciate the refund, it does not undo the damage that has been done. I returned the dress to your shop on June 5, 2026, at approximately 12:00 PM and signed a note acknowledging the return in exchange for the refund. This entire experience has been heartbreaking. My dress was stunning before the alterations. Instead of feeling excited and confident as my wedding approaches, I am now left scrambling to find a replacement dress with very little time remaining. The emotional stress, disappointment, and unexpected financial burden this situation has caused cannot be overstated. I hope you take this complaint seriously and use it as an opportunity to review your alteration processes and quality control procedures so that no other bride experiences what I have gone through. read more

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I went to Sonnya to assist with my wedding dress. I needed my belt sewn on and part of my dress to be pressed. Her end result made my dress that much more beautiful and everyone thought the belt came on the dress originally! Her work is outstanding and her prices are very reasonable.Her personality is so sweet and she makes you feel comfortable. I will only use Sonnya for all my alteration needs. read more

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I was impressed with not only the quality of Sonnya's work, but also the exceptional price. She was really friendly too.

We needed a last minute prom dress alteration. Sonnya's Alterations did not disappoint. She was very professional and pleasant to work with. Our daughter is very happy with her dress! read more

I was on a time crunch to get my wedding dress hemmed, and I knew it would be a big job because there was so many layers to it. The price was more than I expected, but she did it very well and was on time for my wedding. read more

I would highly recommend using this store!! I needed my bridesmaid dress altered last minute and the store owner took me in right away and completed my dress that same day. Her cost are very affordable and I am very pleased with the alterations on my dress!! read more

I brought a formal for alterations. They absolutely know the dress looked worse than before. I paid $180 for alterations. She wouldn't even discuss it. Told me the dress looked great. They didn't steam it out and felt no guilt taking such a huge profit while handing me a crumpled mess. read more

A beautiful job on my Mother in law's evening gown, hemmed quickly and delivered to her when it was complete. Great job, service and communication! Wish she was in Virginia so I could take her all my dresses! read more