I cancelled my membership today due to an extremely unprofessional interaction with a staff member…read morenamed Aliz. She approached me mid-workout, loudly and rudely, and told me to put a shirt on over my sports bra due to "company policy." I've been a regular at this location for 4 months, come almost daily, and have worn this exact sports bra (and others) many times without issue. If this was truly a policy concern, it should have been handled privately and respectfully, not announced loudly in front of other members. What made this even more frustrating was the clear inconsistency in enforcement. Male members regularly work out in cut-off tanks with their chests and nipples fully visible without being addressed. Singling me out for a sports bra while allowing that creates an obvious double standard. The way this was handled felt targeted and humiliating. Planet Fitness advertises itself as a "judgment free zone," yet this experience was the opposite. Very disappointing.

The kindest employees work there and the place is SO clean! I always see the workers tidying up…read more Not to mention this location has so many smith machines and so so many lifting options. love it!!!

I used to belong here. I joined because the location included a pool and a large hot tub…read moreoverlooking the Illinois River. While soaking in front of a huge glass window in the hot tub, you can actually see the bald eagles nesting in the trees on the other side of the Illinois River! But that's about it. The place is being run by idiots, all on the city payroll -- usually guys wearing tight body shirts who spend most of their time working out on the machines while giving scant attention to the "problems" all around them. The workout machine area overlooking all of this is virtually deserted with no supervision and no customers, particularly in the evening hours after work (one has to wonder why?). This encourages pilfering and chronic theft in the locker areas, among other things. Then a white school bus arrives and unloads various people on a hot summer day, who stand around talking to each other in the Olympic-size pool, thus preventing anyone from swimming laps until after they and their white bus leave two hours later. If one tries to complain, a guy in a tight body shirt comes over to tell you your behavior is not acceptable. Meanwhile, the people off the bus could be drowning from no supervision for all he knows because, up to then, he and his "crew" are busy talking to various types about tomorrow's big game at the events center! It is a big political operation to keep everyone happy during the summer heat and the drop-dead months of cold winter, so they will not throw rocks or steal hubcaps (as well as cars parked nearby) due to the lack of personal safety on the streets around the place --which has been funded by tax monies -- that is from those who pay taxes. Somebody made a lot of money building this place. Then they use it to stick it to the taxpaying citizens to keep some people "happy" who are "needy" and unhappy for whatever reasons. But watch for Mr. Body T. Shirt to run for mayor next time around, since he knows how to make the big shots with the real money happy.

Incredibly unsafe environment. After several months of harassment by another member, we escalated…read morethe case to the building level management who informed us they had no instrument at their disposal to enforce the code of conduct they expect of their members, and that we should just ignore the intimidation of the other member. We hate to leave this place, particularly because of the relationships that we have formed with so many good people here, but the dereliction of the duty of care by management is just unacceptable and morally questionable. I hate to say it, but you'd be safer going somewhere that values member safety over money.

I have worked out in hundreds of different gyms due to travel and the fact I am old, and this is in…read morethe top 5 I have ever been to! The staff is so nice, it is always clean, most members clean after themselves and out the weights back, and you can leave your keys and bag out while your working out. They equipment is maintained, they have great variety and the recent renovation made it even better! I look forward to coming back to Peoria just because of Gold's!

Really don't want to let the secret out on this one, but Amy G.'s Classes whittle the pounds right…read moreoff! INCHES...TALKING INCHES PEOPLE!!! Truly motivational training. Just when your muscles feel like they are bursting out of the skin Amy G gets on the mic and yells "no one's legs have fallen of yet, keep pedaling!! Grrrrr "are we still friends?' " fiesta timel". "no more Peanut Butter cup Eggs!" Love it Amy. You're an inspiration to us all! Thank you!!

I have never in my life experienced customer service like this -- and I don't mean that as a…read morecompliment. Walked in ready to sign up, walked out ready to write this. Basil, the guy at the front desk, greeted me with the enthusiasm of a DMV clerk on a Monday morning. I asked about membership options, and instead of answering, he just pointed vaguely at a wall... that had nothing on it. When I asked a follow-up, he sighed like I had just asked him to run a marathon in flip-flops. At one point, mid-conversation, he started scrolling on his phone and chuckled at a meme while I stood there waiting. I left feeling less like a potential customer and more like an inconvenience to his day. If you're looking for a warm, welcoming, and helpful staff... keep looking. Long story short work on your costumer service.

Best gym!! Great facility and employees! 24/7 access is convenient and so is the smoothie bar!read more

If you're looking for a trainer, I highly recommend Patrick Thompson. I've been going to the gym…read moreand lifting weights for fifteen years, so I wasn't sure what I would get out of having a trainer. I could not have been more wrong. Pat always designs great workouts that test my stamina, strength, and mental fitness. It's nice to be able to workout and not have to worry about anything except showing up and giving your best. I've seen definite results in my overall fitness and increased muscle mass. I know Pat works with a variety of clients, so to anyone that's ever wondered if a personal trainer can help them reach their fitness goals, the answer is yes, and Pat is the one to work with.

This gym is great. Very clean, great equipment and a fun environment to work out in. The staff and…read moretrainers are courteous, fun, helpful and encouraging. Great group of people. Love the gym. Keep up the great work guys!!!!!

I love Crossfit 309. I would recommend anyone of any age to join them. The community in this gym is…read morefriendly and always willing to help each other. I love the coaches, the people and the workouts.

Amazing instructors with great instruction. I've learned a lot and feel comfortable working out…read morehere.