Went there on Friday as a new patient. I have a very severe phobia and was having a completely…read moreterrible panic attack when I arrived the staff was beyond helpful it was pretty severe so I can't imagine i was fun or easy to deal with I honestly felt like I was gonna die but somehow managed to survive they even the people in this office are amazing they truly care and go above and beyond to help you.

I am a 100% disabled veteran with 33 years of honorable military service to our nation and a…read moreGeorgetown University graduate school alumnus. Since 2017, I have received exceptional medical care through the Washington DC VA Medical Center. During my nearly two-year battle with prostate cancer, the VA provided outstanding treatment, compassion, and support, and I am grateful to now be in remission. The physicians, nurses, and staff who cared for me exemplified the professionalism and dedication our veterans deserve. Unfortunately, my recent experience with Dr. Jonah D. Murdock, Chief of Urology, was entirely different. As Chief of Urology, Dr. Murdock is responsible not only for providing medical care but also for setting the standard for professionalism, communication, compassion, responsiveness, and accountability within the department. Veterans should expect that the leader of a specialty service will listen carefully, communicate respectfully, and ensure timely access to appropriate care. In my experience, those expectations were not met. On June 19, 2026, I sought treatment at an urgent care center because I was experiencing severe urinary and pelvic pain. I was diagnosed with a prostate infection, prescribed antibiotics, and specifically instructed to follow up with my urologist if my symptoms failed to improve. When the medication did not work and my pain worsened, I contacted the VA Urology Department on June 23. The nurse who answered my call was exceptional. She listened carefully, showed genuine compassion, and recognized the urgency of my condition. Although the earliest appointment was not until September, she arranged for Dr. Murdock to contact me. When Dr. Murdock called, I felt rushed throughout the conversation. As I attempted to explain that my symptoms were worsening and that the urgent care provider had specifically recommended prompt urology follow-up, I felt I was repeatedly interrupted before I could fully explain my condition. Rather than discussing my symptoms in detail or arranging further evaluation, I was told that my primary care physician could manage the issue. A second antibiotic was prescribed, and the call ended. Despite following the treatment exactly as directed, my condition continued to deteriorate. On July 2, I again contacted the Urology Department because I was experiencing excruciating pain. Once again, the nursing staff demonstrated professionalism, kindness, and genuine concern. They contacted Dr. Murdock and informed me he would return my call. I did not receive that return call until July 6. By that time, because I had not received timely specialty follow-up, I sought emergency medical treatment from another provider who, although not a urologist, also recommended prompt evaluation by a urology specialist. During my July 6 conversation with Dr. Murdock, and again he spoke over me before I could fully explain my worsening condition. I expressed that veterans deserve empathy, respectful communication, and timely specialty care, especially when experiencing severe pain. I also stated that I expected those qualities from the Chief of Urology. The conversation concluded without a meaningful discussion of my symptoms or a plan for specialty evaluation. I understand that physicians have demanding responsibilities. However, leadership carries additional obligations. The Chief of Urology should model the professionalism, compassion, communication, and patient advocacy expected throughout the department. In my experience, those leadership qualities were not demonstrated. This complaint is not intended to diminish the outstanding work of the many exceptional physicians, nurses, and employees who have cared for me throughout my years at the Washington DC VA Medical Center. Rather, I hope my experience will prompt a review of communication, responsiveness, and leadership practices within the Urology Department. Every veteran deserves to be heard, treated with dignity and respect, and provided timely specialty care when facing serious medical concerns. I respectfully request that this matter be reviewed so that improvements can be made for both my care and the care of other veterans who rely on the Washington DC VA Medical Center.

One of a kind practioner. I do not know what I would do without her. Actually, I do know. I…read morewould be miserable and uncomfortable all the time which is what I was before finding Dr Kellogg-Spadt. I also really appreciate Paige who is so helpful on the phone and so kind in person.

I have been seeing Dr. K for over 5 years. She is by far the best physician I have ever seen. She…read moreis the top in her field and is so kind and attentive. If I ask for a call from her, she always calls. She takes her time during examinations and is very thorough. If you are having difficult lady issues-look no further!

Do not go to the Voorhees office. They cancelled my appointment without my knowledge when they…read morepulled the NP to help a doctor. The appointment was for my father who has dementia that I had to take out of Memory Care to get him there. Then then argued with me that I didn't have an appointment which I have an email confirmation for.

I am going on 16 days regarding my PSA TEST? with no call, e-mail, text from this Summit Health…read more Tried to get tot he patient portal LOL, I am leaving this practice as I wish to live. Called and was told I will hear back on my PSA test that location it takes longer, of cause no one told me this, I found a lot of complaints about Summit.

I was referred to another urologist and had a bad experience there. So I called Dr Sisbarro's…read moreoffice and made an appointment. The difference between the two doctors is night and day. Dr Sisbarro has the ability to smile when he first sees you and immediately put you at ease. He explained everything he did and took the time to answer all my questions and in layman's terms. An awesome experience and I will go back whenever I need a urologist.

Very thorough. Organized. Wonderful experience taking my mom…read more Suggestions: water the plants in the lobby.

Very smart, caring urologist. Has treated my family with kindness, dignity, compassion and respect…read more He went above and beyond to look into my family's history and took the necessary actions to rectify an ongoing issue. There has been no other Dr to actually take the time to do this. He is 100% a God send and no matter the outcome down the line, I will never forget the overall care that my family has received. Dr. Roland I hope you see this one day and know the impact that you've made in our life.

Dr.Hoofnagle is the best very nice and caring he listens that's Dr.H ,I miss you guys take care God…read morebless y'all always. P.Shavers

Good care from him and he was very pleasant and informative. I really liked he didn't just go for…read moresurgery as a first decision but chose some alternatives first. Everyone in the office was also friendly. I highly recommend him!

Dr. Gittens is the best doctor I've seen. I've been to many doctors for treatment of erectile…read moredysfunction (ED), and he is the only doctor who has treated me effectively. Dr. Gittens is very detail and results-oriented. Most doctors just treat the symptoms with Viagra, but that only works temporarily. Dr. Gittens treats the underlying issues to get long-term solutions. I'm so pleased with the results that I travel regularly from Massachusetts to his offices in Pennsylvania and New York for office visits. When I'm not able to come into the office, we can make telehealth appointments.

Dr. Gittens is the absolute best! He is kind, warm and spends a lot of time answering my questions…read more The MonaLisa Touch laser treatment has changed my life for the better! Every breast cancer survivor and post-menopausal woman like me should consider this treatment. I cannot say enough good things about Dr. Gittens, his staff and the treatments they provide! Thank you!!

I have been going to Dr Kern for a little over a year and I have found him to be respectful,…read morecourteous and he explains everything fully. I had a biopsy and he had given me something to deaden the pain. I have also had to go to him since I am continually getting UTI. Thinking about getting that operation for my enlarged prostate.

on Aug 12th I had a major surgery, and on Aug 15th had unexpected urological complications that no…read moreone expected for which there was not a preexisting condition. Dr. Sloane was in immediate contact with me, and was nothing short of extraordinary in staying in touch, and was virtually on call at anytime. We spoke several times, he replied to texts night or day he guided the ICU nurse through a procedure. Post hospital, I went to his office (today) and he did a procedure that solved the problem. And now my body is functioning normally! But Dr. Sloane didn't stop there. As a precaution, he is sending mt to a get a ultrasound just to make sure all is well. He does all he does with super confidence and at the same time a close connection and empathy with his patient. I am so grateful to Dr. Sloane and recommend him highly to any man with urological issues or who needs a consultation. A true master at his craft.

Had a vasectomy last week. Dr. Sloane was great -- clear communicator, detailed questions, good…read moreprep/instructions, and seemed really personable and caring. Clearly really experienced, talked through all the details, things to look out for, etc; helped us understand how to think about what was important, rather than the textbook, neutral answers we've been getting from too many other doctors lately. The procedure itself was super easy; he talked me through what would happen and then what was happening, and checked in regarding pain and sensation along the way. Recovery has been way easier than I thought; only a tiny bit of swelling, the expected discomfort, but not painful. Overall, just a really great experience. The office staff was easy to schedule with, clear about availability, and flexible when I had to shuffle some things around. Other offices I called were hard to get through with, had distant availability, did vasectomies one day a month, couldn't confirm how long after a consultation I'd actually be able to book a procedure, had web forms that went no where, put me on hold for 30 minutes before terminating the call, etc. The one thing they need to work on is their tech -- email confirmations/calendar appointments and electronic docs or links instead of printouts (maybe they do this, but it wasn't apparent/offered?); the site has links to a patient portal, but it doesn't seem to work; they have a robo-caller call to confirm appointments, but it doesn't leave voicemails, so it just looks like you missed a call from the office. Anyway, thanks to Dr. Sloane & staff for making that easier than I expected!