Their process for refi. I felt like I did all the legwork, we would still be waiting on…read moreconfirmation from their underwriter-if I hadn't spoken to them directly myself and found they were waiting on information from me-apparently my agent had not communicated this to me. The only text I would receive from my agent was "Everything is moving along, I should hear something back soon, talk to you next week" I expected more, we've used Residential in the past and we're impressed.

I can't say enough how grateful we are for Residential Mortgage, and more specifically Mark Gust,…read morewho made it possible for my husband and I to purchase our home recently. The search for a house was long with many ups and downs but Mark was there from start to finish, making sure we had any/all info that we needed for the process. This held true right up to signing day when something unexpected came up and he had to light a "fire" to get it squared away so we could go to closing as scheduled. Thank you so much!

I should have pointed out that there are 12 other reviews that you have to tap on. They say "not…read morerecommended" but this is a BIG flaw in Yelp's policy that try's to stop fake reviews. If you do not have an established record of reviews on Yelp - they do not Count the review (even if positive) and put it in a "not recommended" section. Yet all the reviews are positive!? Yelp needs to find another way to do the verification of real reviews!

I just added additional house and auto to my Allstate policies…read more Kelly and Helanie worked quickly and closely with suggestions and recommendations to be the best coverage just right for us. They were open to diaoluge and we discussed many issues with a good results. I appreciate all their courteous friendly help in getting insurance needs completed..I look forward working with them both in the future. RC 9/27/2022

I have waited a long time to make this review. I am not angry…read more I just know I didn't deserve to be ignored. My family has been clients of this Allstate since the 80's. Way before Kelly took over. My father passed away and the house flooded. Allstate was wrong and more importantly so was this office in that Kelly did not even call back or offer condolences. My father had an ongoing relationship with Kelley and his staff - so did I. A good relationship. But once this claim came in - Kelly did not return my calls and did not even call or email to offer condolences. It's been 2 years. Customer service is most important when things go wrong - especially if you are a such a long time customer.

Destiny, she is great, she has great customer service and she was very sweet. It seems like she…read moredefinitely knows what shes doing.

with insurance the right agent is everything. Chaila is a professional and knows how to navigate…read morethe insurance field. As a prior agent of 30 years I would use Chaila without hesitation. Good people.

I left Alaska and my employment at MVFCU a little over 12 years ago. I have kept my account open…read morethere because I use to think they were a very reputable and honest business. I don't feel that anymore. When I worked for MVFCU under the CEO Al Strawn, it was considered unacceptable for people calling in to have to wait on hold. Since the change with a different CEO, I have had to call in a few times and I have literally waited on hold for 8 to 10 minutes to speak with a customer service representative. Less than a week ago I called and a woman answered the phone but was in the middle of a conversation with another employee. She never even acknowledged that there was a person on the line. I said "hello" several times and finally hung up. I had to call back and wait on hold, again, to speak to someone. Recently I requested an ACH stop on my account which cost me a fee of $20. I was told they would put a temporary stop on my account until they received the signed one back from me. The next day I emailed them the signed copy they requested. Two days later, the stop did not work and money was, once again, taken from account. When I sent a message about it, I have been told they will have their Ecomm department look into it. I am still waiting for this to be corrected There have been so many errors with my account lately that I can no longer trust this credit union. I will be closing my account within the next month when I get things settled since losing my husband recently. What a shame for MVFCU to lose the high standards they use to strive for.

Matanuska Valley Credit Union is doing a lot of things right for their customers. Business to…read morebusiness this is one of the best financial institutions I've worked with and I've been in the auto business for 11 years. Thank you Mandy Tanner for all your help! ~Victor Montoya (Florida)

I told them it was my first time loan trying to get approval and that I needed there best person of…read moreinterest and knowledge to help me as I am on a fresh path to restart everything and prove my loyalty, instead I was giving to a lady with a bad attitude, impatient, no faith in you whatsoever to be denied all in one minute

I have been banking with TNFCU since 1990. My experience with bankers has been positive, with good…read morecustomer service and a family atmosphere.

Today was apparently banking day....In lobby experience at 4 different banks...CU1 on 36th was the…read moreonly one of the 4 that appeared to appropriately staff tellers for the number of people who needed to bank in-person. Thanks, CU1, for understanding and responding to customers needs. Specifically, I was impressed with speedy procession of the waiting line, and the courteous and professional service received from the teller.

Alright, I've mostly had good experiences here and the tellers have been friendly, but today's…read moreexperience left me with a sour taste in my mouth. I went to deposit my paycheck as usual. I expected to give the signed check, account number, and be all set. Instead the teller asks if I'm Nicole (yes) and if she can see my ID (unusual, unless you want a receipt with your account balance, but okay). She told me my check would be put on a three day hold because I hadn't deposited that much within the last 60 days. Excuse me? I deposit a check with that EXACT amount at that EXACT location at the end of each month. In fact, I'm certain she has been the teller to help me a few times before. Never have I been told there would be a hold. Also, I get paid only once per month and I support myself, so any kind of hold on my money means I can't pay all my bills on time. The teller checked again and found out she was in fact wrong. But she didn't say anything. No apology, not that she had made a mistake, nothing. She didn't ask if she could help me with anything else like every other teller has each time. I get that it's busy, it's a Friday, and you want to go home, really. But she just seemed put off, like I was inconveniencing her. I think for now I'll just stick to the South location as they have great customer service and not the ridiculously long lines this place has. I still really like CU1 as a whole, but I'm not sure I will return to this location.

I have been with this bank for 20+ years and as a senior I sadly left Alaska for the easier winters…read morein the Southland. Stayed with Northrim for all the right reasons... customer service, friendly associates, free checking for seniors (a dead dog in almost all other banks unless you have a huge amount in the account). I spend part of my year up there anyway as I have a small business with family selling at the various fairs and festivals. My SS checks are deposited there so I can easily pay my bills online and I also have a debit card when I want cash...onIt is a total win-win situation!! Carol Galvin, Roswell, GA

This bank is a complete joke. Different "rules" every time you go in -- this time you need your…read morebank card to pay your loan, last time your ID sufficed. OK to pay your mortgage loan over the phone from your bank account for 6 months in a row and then the 7th month, all of a sudden "We have never taken over-the-phone payments." Plus, they encouraged me to set up a checking account, I made a $500 deposit, and then they instead applied that to my mortgage loan, which was already up-to-date and current! Super incompetent. Don't let the name fool you into thinking they are Alaska-oriented and better than national banks. If you're thinking of banking with them, RUN!