I've closed both a purchase and refinance with Academy Mortgage . From the very beginning, I purchased a foreclosed investment property and knew I would want to refinance and pull the equity out ASAP. Every lender I contacted required that I wait at least a year and meet all sorts of extensive requirements . I was referred to Alex Kirkland and he contacted me immediately which was already a positive as it seems loan officers no longer follow up on leads these days . Alex was very informative and told me about a program that would allow me to qualify in just 6 months! I was skeptical as many loan officers seemed to be less than reliable as I researched a lender to use. Alex followed up and kept me informed for months until I was ready to move forward with my refinance . Once it was time to refinance . Alex kept me well informed, returned all calls and emails almost IMMEDIATELY. Once in a moment of overthinking and anxiety I emailed him on a Sunday and he emailed me right back to address my concerns ! I've since also closed a purchase with him and on both deals I must say that Alex , his associate Matt Nelson and even the processing team have been nothing short of professional and reliable. They do what they say they will and act with urgency which is the most important to me . I plan to do more work with them in the very near future . read more

Melissa at Academy Mortgage did such a great job to get my loan approved, made sure that it lasted to the last second at the finish line.

I am highly disappointed and frustrated with Academy the loan officer Gricelle Gonzalez did not communicate with me at all. No return phone calls, any information was given to me by the title company. I do not recommend Academy. read more

Just closed on an 850k 80/10/10 in chandler. Bob Waseiko made it happen! I'm not sure they are the cheapest game in town, but Bob was always a phone call/text away and the responsiveness was fantastic. I value being able to talk to my lender when I need him! Bob was also honest and forthcoming about everything along the way. Bob got my credit score up 20 points without spending a penny :) Bob also had to step in after my agent recommended a guy who flopped week one...I hope my real estate agents appreciate Bob, without him I would not have bought this house. If your real estate agent didn't recommend Bob, tell them they should and call him direct. Bob thank you for everything, well done my friend. SB read more

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Megan Connolly was awful to work with. Everything she asked for we had to her in minutes if not hours but ALWAYS same day. There were times Kristina would then request this SAME information from me 1-2 weeks later. When I explained to Kristina I already gave it to Megan I'd find out that she never put it in our file. What I was told would take less than a month took 90 days then we gave up and had to pull out of the refi. Time was wasted because Megan couldn't even put the information in our file so we could be in to the next step! I provided her with income information in the beginning. I spoke with Kristina weeks later and found out that our income wasn't even all included! Half a$$ job that caused us not to be able to close. There are just too many examples of the red flags to list here. Absolutely horrible experience. read more

My husband and I are a few days out from closing on our first home. Nick Palmer with Academy Mortgage walked us through the whole process from beginning to end and has done a fantastic job! We didn't know much about the mortgage process, so we were happy to have Nick lead us through every step of the process, answer any questions we had with thorough and honest council, and provide many options we didn't know existed based on what was a good fit for us. Nick was very quick to respond to emails and questions, and was available at odd hours after we got off work to meet or talk on the phone. This whole process has gone so smoothly and we couldn't be happier! read more

After the initial credit check sending in the documents to get the process going. We were given a pre-qual form showing the loan amt, etc. After we told him we were going with a townhome, what the sell price is, HOA fee and taxes, he gave us our estimated borrowing loan amt, monthly payment with hoa/taxes/interest, etc. Frist, the borrowed loan amt was $20k less then originally told, same with down payment. After about a week & half to 2wks, we had no choice to stay with them because closing date was scheduled for the end of July month and it was too late to switch lenders or risk the seller backing out. Rami was ok but his assistant Valerie Myers, was as helpful as a box of rocks. She kept asking for docs, already sent/received, making her unorganized and unprofessional. Valerie made many mistakes and Rami didn't work much on our file, he was out of town or didn't want to work the weekends, making us having to struggle to get them to be on time with our closing date. The seller even sent a Cure notice-which basically means, if we don't close on time, they will cancel. Being that Rami and Valerie where not communicating with each other and dropping the ball, often if you will, Rami finally, 2 days before closing, told us we had a final approval. We were ecstatic! Then the DAY OF CLOSING, he calls us saying he made a mistake with the numbers & the underwriting dropped the ball and needs one more item. ERRRR!!! Valerie asked to email a document that the underwriter needed-DONE. Then she asked for another document-ugh DONE, Then she asked for another document! Mind you, this was for the one item that the underwriter needed. Finally, after headaches, stress & the assertiveness ON OUR PART, the loan got done, literally minutes before the Cure notice took effect. (Why the 1 star) Otherwise, this the absolute most most horrible experience in first time home buying ever! If you still choose this lender, do not use Rami or Valerie. We will most definitely not be using this lender for a refinance or other purchase in the further, what so ever! read more

These guys are awesome. I've purchased two homes through them and both times they have gone out of their way to ensure that I get the best rates and customer service. I also refinanced my home through them and received the very same superb level of customer service. These guys honestly want you to be satisfied. They look for ways to make things work for you and to get you the best deals possible. I will continue to use Academy Mortgage for home purchasing and refinancing. read more

Thank you team Duncan for putting all that time and effort in to making our loan happen, thank you for treating us with such professionalism and respect in all of our interactions. Team Duncan we will always be thankful for what you helped us accomplish, thank you for understanding that there is a lot more than a series numbers that define a person's moral character, specially Archie and Javier this line of business needs more people like you two gentleman. We are really and truly happy that we made the right choice when choosing the Duncan team at Academy Mortgage. For ever thankful, The Delgado Family read more

The transaction was so sloppy. The loan officer, Matthew Lewis, never checked to see that essential FHA paperwork was signed. The loan documents were sent to Title the day the property was to record! And then my client was told to sign additional "required" FHA documents that should have been signed even before the loan was started or it wouldn't close and he wouldn't get his money. Those came in at 1:30 the day the property was to record. Messages left at their office were not returned. Of course the property did not record on time. Sloppy. Sloppy. Sloppy. Excuse after excuse. read more

My family and I moved forward on a house loan, based on the word and promises of the broker. We spend time and nearly $1,000 of our money. We had a contract on a house and were already packing up, when the broker TEXT (not called) to say there was an issue at the last minute. Something that we have learned now, should have been caught long before we got this far ... now we are out of pocket and the broker is hiding from us. We lost money and cant get the house. Not to mention the time wasted by both realtors, and the sellers who must also be very disappointed. read more

I have nothing but great things to say about Joe and his team. Right from the start I felt like they were friends and wanted the best for me. They were always available from start to finish and made the process seamless and painless. My family and I are eternally grateful for the service we received. If you're ready to buy home this is a team you want to work with. read more

Great experience. Richard at academy mortgage was there literally from beginning to end with my purchase, and knows where to find some pretty awesome grants and gov programs. I would use him again. read more

Our file was a difficult one on various levels and despite many doubts, Mike got it done! We are happily in our forever home thanks to Mike and Academy Mortgage! read more

Jason Spears, Eddie, Chris and the whole team are awesome. I needed a home loan funded in 2 weeks, almost unheard of in this day and age. They worked on July 4th, weekends, did everything to make it happen. They answer when called and immediately respond to emails. Great service! read more

I would not recommend if you are looking for the best rate or lowest fee's. My realtor suggested I give Academy Mortgage a try when I recently purchased my new home. When I compared their rate and fee's they were higher than any other company/bank I received quotes from. When I asked, there was no good explanation as to why they charge more in closing cost and have higher rates. I saved money and got a better rate going elsewhere at my Bank read more

Academy Mortgage was able to successfully execute our new home loan. Our loan officer Marcus Watson and Kevin Kosisky did an outstanding job throughout the entire process. The communication, professionalism and expertise exceeded out expectations. We would highly recommend Academy Mortgage to anyone seeking great service. read more

This was my first time through this process, so I have little to compare this experience with. That being said, this was a far-less painful ordeal than I'd expected. Bryan's team was very engaged though out the process. Zach in particular, was a great resource and provided good council as well as timely and efficient service. It felt like a well-orchestrated process run by professionals. read more

Jon Crawford was outstanding to work with during the purchasing our Condo in Gilbert. I especially appreciated how informed he kept us during the whole process so there were no unexpected surprises. Jon and his team were professional, very helpful and always very quick to respond to any question we may have had. I HIGHLY recommend Jon Crawford and Academy Mortgage! Since we don't purchase property on a regular basis, it was awesome doing business with a company who has such great attention to detail and provided excellent customer service. read more

Luke is the best! As a first time home buyer, I had no clue what I was doing when I decided to buy a house. Luke Wielgot walked me through the process with a positive attitude and patience. I have a great rate and now have my very first home and I definitely couldn't have done it without Luke and the team at Academy. read more

I'm really surprised by all of the great reviews of this place on here, so far for me, I have to call Jonathon or Jeff and ask what the status is or I never hear from them. I didn't want to try to see if we could get pre-qualified in the first place back in June because I was still on maternity leave and I knew that our credit had suffered because of me taking so much time off, but Jeff insisted. He said, if we can't get you qualified, then we will help you get there and tell you what you need to do. Its been 4 months now and several calls on my part, with the typical, "We will get right on this and get back to you" response. Really?! I called them today and left a message for each individual, if the situation improves, I will let you all know. I'm really feeling disappointed though at this point. read more

Completely disgusted with their practices. For months we worked with them on getting our approval got the preapproval and started a new build. Went through the whole process to get our so-called conditional approval thought we were set. Three days before we get the keys to our house we get told that they could no longer do our approval because they pulled CAIVRS and there was a negative mark. We advised them from the beginning and throughout the whole process that student loans were in rehabilitation. They then come back and ask me to get $20,000 more than the $50,000 we already have for a down payment. When I told them that there was no way that can happen I get told there's no way they can give us a loan. They caused us to lose $3000 on a down and we have no proof of the conditional approval. Since the conditional approval should have gone through underwriting and they should've pulled CAIVRS their practices are unethical. Come to find out they were still talking to the builder saying we would buy in April after we already said we were not going to continue with them to get a mortgage. Since the person we were working with is no longer with the company they have said that there is no proof we were upfront about the student loans. I wouldn't recommend them to anyone. read more

Jonathan Garcia with Academy Mortgage has got to be the best in the business! I had no knowlegde of the mortgage process, and he walked me through every step. He made everything smooth as can be. This day and age, customer service is usally dead. Not with Jonathan! He was emailing me quotes and prequals at 9:00pm on a Sunday night! (I did not expect an answer until the next day!) Always answered both calls and texts, was very knowlegable and had great insight! I would never go to anyone else. I feel like a friend, not just a paycheck. You rock Jonathan! You will get my recommendation for years to come. Thanks buddy! read more

Jon, Robyn, and the rest of the team were very friendly and informative. They answered all questions I had in quick fashion via phone call or e-mail. I really liked the videos sent to my e-mail about the loan process. It was cute, personalized, and informative. Great Company founded upon good principles. read more

Russell and Aaron had my best interest at heart. They are true professionals. Buying a home is a very stressful situation. The mortgage process was made simple by these two gentleman. I highly recommend them, you won't be disappointed. read more

We recently completed purchasing our first home and working with Jon Crawford and his team was a great experience! Both Jon and Robyn were very communicative with us throughout the process, gave us good advice, and answered all our questions. We feel like we got a great deal through Academy. read more

Joan Mckillip was absolutely amazing. She was concise and prompt and very straight forward with the overall costs and process. I never felt lost with her and she kept me informed at every step. Closing early was a huge reason the seller went with us. Joan assured them that we would be able to close early and we did! We were able to get our dream home because of her! Thanks Joan! read more

What a disappointment. We had a very long - I believe 60 day - close, and days before our closing date, Academy had not finished our loan. Our seller issued a cure notice, forcing us to finish everything within a few days or we would lose the contract and our earnest deposit. That created an incredible amount of stress. Academy really dropped the ball, and then blamed the seller, saying he "was crazy" for issuing the cure notice. The reality is Academy took some 57 days to realize there was a collection on my husband's credit report (which we didn't know about) and at the last minute told us to fix it. I would not recommend this lender. read more

We had problems in processing loan with a BOA which changed its terms in the middle of loan process asking us to down pay 10% instead of 5% for conventional loan, so we had to switch loans during this process, and Jon Crawford was very professional to take us on board and close the house before time. read more

Duncan's Team is always available when needed. Buying a home is stressful and time consuming. The team really tried to make the process painless and answered all questions. Service is awesome! read more

Poor customer service, unorganized. This team almost lost us our house due to dragging feet with paperwork.

I just wanted to write a follow up review to the review I posted on 3/16/2016. Since this time I have been in contact with two other people representing Academy Mortgage, and I have to say thank you to Megan in customer success and Mike. If I was able to work with people like these two, I probably would have given the company 4 or 5 stars. They truly do care and make it right by their clients. I am one that will leave a review of my experience good or bad, and I will also thank them if they have done what they had said they would do. I didn't want to take it to this level, but sometimes you have to stand up for what is right. I believe most of the people that I worked with from this company were very professional and I tried to be as well. Thank you again Mike and Megan for everything you did to make things right. read more

I've been meaning to write this review for a while. My wife and I went here when we were looking to buy our first home and had a less than ideal experience. The rate they quoted us at was much higher than anywhere else, they were slow to respond to our emails/calls, and were not willing to work with us compared to other lenders. Because we trusted a family friend though, we were willing to go with Academy nonetheless while we were looking for a home. However, when Academy was MIA the day we were making our offer, and then not willing to credit us closing costs like another lender, we went with someone else and have been extremely satisfied elsewhere with a lower rate. Everyone in the office was friendly and nice though, so we were surprised when things did not go as we expected. We were really disappointed by our experience. read more

Thomas Gessner was extremely helpful and knowledgeable. His generosity of time and his availability was welcomed, as our previous two experiences were not as willing to look at different options or take the requisite time to investigate. Additionally, Chelsea Connolly was also helpful and patient with questions and delays. Academy Mortgage is lucky to have this talented group of people. read more

Erin Handerhan was spectacular. She helped guide me as a first time home buyer and made me feel at ease. We ran into a bump with FHA and she went above and beyond to keep things on track and we closed right on time. She is awesome, I would highly recommend her to anyone!! read more

I have refinanced quite a few times over the years. This last time, I put my trust in Ashley Swann with Academy Mortgage and Nextel title. From start to finish, 3 weeks! I didn't ever feel rushed and was made aware of everything that was taking place. All info. was thoroughly explained and there were no surprises. Thank you Ashley for providing me with a stress free, awesome experience! read more

Great job Chris Berg. Prequalification was quick and seamless! Mr. Berg is a wealth of information, undoubtedly an expert. Ive processed two mortgages through Chris, great man! read more

John Shrein was a fantastic associate to work with! He provided excellent communication and service throughout the entire process and made us feel at ease during this first time home purchase! Thanks for everything, John!! read more

Great experiences with Academy Mortgage! Erin was a rock star every step of the way along with keeping us extremely informed through the entire process. I would recommend them to anyone! read more

Academy was a good place to get a loan, But watch out for the big shots that handle all the big details of the loan, you have to work yourself to death trying to get anything done at the end. Once they get your money, they are done with you. Tried to set up bi-weekly payment 3 times, they said they lost all my paperwork every time. 3 months later I'm still fighting with them. We sent another payment in and they lost that too. Hope another company buys it from them. They are terrible about returning calls also. TB read more