This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

After spending the past eight weeks after getting a total knee replacement at The Villages of Lake…read moreHighlands, I can honestly say that my experience has been exceptional. I don't usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn't, I knew it was because they were busy taking care of someone else, not because they didn't care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about The Villages of Lake Highlands is the people. Every department--from administration and nursing to therapy, housekeeping, dietary services, and everyone working behind the scenes--works together with one goal: providing the best possible care for their residents. Their compassion, patience, and genuine love for the people they serve are evident every single day. Recovering away from home can be difficult, but the staff made me feel cared for, respected, and valued throughout my entire stay. They consistently went above and beyond to ensure I was comfortable and had everything I needed. I am deeply grateful to everyone at Villages of Highland Park for their dedication, kindness, and exceptional care. I would wholeheartedly recommend this facility to anyone looking for a place where residents are treated with dignity, compassion, and genuine concern. Thank you all for making such a positive difference during my recovery.

A community that truly cares. From independent living to long-term skilled nursing, an amazing…read morecommunity in a great location, with an amazing team of people who care and want to provide the best care possible.

As an outside observer, I have been impressed by the staff at Signature Pointe's physical therapy…read moredepartment, particularly those who go above and beyond in patient care. Meredith is an exemplary employee who consistently demonstrates exceptional skill and compassion. I would like to take this opportunity to recognize Tkeyah Crockett's outstanding service. During Kathryn Kehlbeck's occupational therapy session today, Tkeyah provided exceptional care, closely monitoring Kathryn blood pressure and overall well-being when she was feeling unwell. Her dedication and professionalism are a testament to the department's commitment to excellence. The entire staff is truly impressive. Thank you Victor For your amazing Team !!!!!

My mother and her husband moved to Walnut Place from their home last August. My mom's husband had…read morethe beginnings of dementia and my Mom was unable to walk too well or feed herself independently. They had to be moved several times due to his issues but the staff was always caring and pleasant. I learned so much what these nurses had to endure daily, I have a new respect for what they do at Walnut Place. The head nurses communicated very honestly with me and my brother on what steps would be best for both of them. It is always hard to move your loved ones to a nursing facility from their home. But I truly feel that Walnut Place was the best place for them.

My dad was a resident at Walnut Place from July 2021 through December 2021. At the time, my dad was…read more85 years old and had been diagnosed with dementia for approximately 2 years. He was initially hospitalized at Presbyterian for a UTI in July and the doctors there recommended to my mom that he be transferred to Walnut Place for further treatment/rehab. I am unsure if there is an affiliation between Presbyterian and Walnut Place but it seems likely that there is. My mom took Presbyterian's recommendation at face value and had my dad moved to Walnut Place.  My dad lived on 3 different floors while he was a resident there. It was in his first room on the 2nd floor where he tried to get out of bed. This resulted in him falling and fracturing his wrist. To this day, it is unclear to me why he was in a bed without bars since this would have likely impeded this activity. The staff on this floor was fairly hit and miss. Shortly after this, my dad moved to the Rehab To Home program. These rooms are located on the 6th floor, and this was his best experience. The rooms were all clean with small kitchenettes, the staff was friendly, and my dad's needs were attended to, such as cutting up his food & feeding him, changing him regularly, clean bed linens etc. His last and final move to the 3rd floor is the primary reason for this rating. This floor always smelled like urine. As soon as you stepped off the elevator, it hit you in the face. I saw at least 3 roaches in my dad's room during his time there. Face masks, paper towels, and wet wipes were scarce if existent at all. We never found one of the foot pedals for his personal wheelchair after it mysteriously disappeared.  I would do my best to come to Dallas 2 weekends a month. It never failed that when I would arrive on a Friday or Saturday morning that I would find my dad with food all over his face and clothing. My dad could not cut up food or feed himself at this time and there were instructions for staff to assist with this. When I would ask staff about this, they would get short and defensive with me and tell me they did not have the time. Even more disturbing than the food was the fact that my dad was often soaked in urine and occasionally soiled with feces. My dad was still lucid at this point and he was very embarrassed about this. I can only speculate that my dad was in similar conditions on the mornings that I was not there.  My dad was moved to this floor because staff had determined that he required 2 staff members to assist him, and that was not a "service" available through the Rehab To Home program. Good luck finding 2 staff members on the 3rd floor who were not only available but also willing to help. I would track someone down and either get told, I'll be there soon (and not see this person again), or I'd be met with attitude about how busy they were, my dad's room wasn't in their section etc. One aide practically yelled her schedule in my face. I would offer to help and sometimes that would result in him getting cleaned up sooner but then there was no reason for him to be on this floor if the 2-person requirement couldn't be met with current staffing. It was $6000/month for this "service." Do your due diligence now, folks. If you have an aging parent or family member, start looking at facilities now. Have a list of questions. What is the turnover rate? How many staff are there during busy times such as meal services? Is there a daily checklist for each resident? Who maintains that checklist and ensures that each item is carried out? What accommodations do they provide and how does the facility ensure that these accommodations are implemented?  Ask for recommendations from trusted friends and family. Do not just take your loved one to the first facility that a hospital or doctor recommends. We were lucky that my mom could sit with my dad a lot of the day to ensure he received the care he needed. Not all residents were that fortunate.  There were some very kind staff who worked at Walnut Place, and I always made sure they knew how much we appreciated them. The arts & crafts ladies were so sweet and you could tell they loved their jobs. The front desk staff, the physical therapists, and the doctors were all knowledgeable and helpful. But the aides here, who are the backbone of this facility (and this industry, in general), were overall unreliable, unpleasant & not helpful. If they are indifferent and/or negligent, it is your loved ones who will suffer as a result.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Last year I praised this facility and rated it highly. I retract all the nice things I said back…read morethen. Don't let your loved one end up here! Several outstanding employees quit or got fired when the facility was sold to owners. Several key employees who had worked for the previous ownership and now retain their jobs under the new ownership, are people I now regard as dangerous. As of late 2025, my rating of this nursing home bottomed out. I'm sorry to say the place is unacceptable. My brother WAS well and comfortable, but he has deteriorated after being abused and physically assaulted by a mentally ill roommate. The Facility lied to us about it. At 6 ft 2 in, my brother now weighs less than 130 pounds, and looks like he was just released from a Nazi concentration camp. The Director of Nursing looks me in the eye and declares he's fine.

My brother has been at the Meadows for a year and he's comfortable there. I visit 2 to 8 times a…read moremonth and always observe kindly, respectful treatment of the residents, even the ornery ones. The facility is clean, the food is satisfactory and adequate. Our family is grateful that our brother has a place there. He nearly lost his life due to careless medication management in a private assisted living facility in Hunt County where he stayed for 17 bleak months. That ended with an ambulance ride to the ER and 2 weeks in ICU due to bad medication management. In that process, our brother's cognitive faculties were so damaged that he qualified for Medicaid long term care. I'm sad about his medical status but the Meadows takes good care of him. I regret that Medicaid reimbursement rates are so stingy that life is not very diverting and interesting for Medicaid-dependent nursing home residents. Of course I have fears about the general trend in Medicaid reimbursement. But the Meadows does very well with the resources it has to work with. I'll pay special tribute to Mr.Bill, the loving heart and soul of the place! He's not in management nor is he a licensed professional therapist or anything, but he is all over that facility doing his best to ensure that spirits are high. He has been doing this for decades and I believe he truly is the house Angel.

very good place with great staff that truly seem to care. Food was great and the laundry worked…read moreperfectly. over all a great experienc!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.

After a rocky start with weekend staff, things settled in and my girl friend enjoyed her…read morepost-surgery rehab experience. She looks forward to returning after next surgery, in 10 days.

I had to check on a resident who had to stay at Treemont and everytime we spoke he bragged about…read morehow great the rehab, the care, the food, the cleanliness and the customer service they showed to him. The words he used to describe this place was "unprecedented and incomparable". I actually laughed because i never knew a resident so appreciative and content about staying at one of these places. Because of the stigma that comes along with nursing homes he told me that he would never want to be at one but this one in particular he would hope to return if he needed to. I would highly recommend this place due to his experience. One of the only places I had to visit a resident and they were really happy. Our elders deserve this type of experience.

I talked with Nichole about 2:00 one afternoon. She called me before 5 the same day with 3 places…read moreto visit with my parents. She made the appointments for the next day. My parents found their dream place at the second location. Nichole knew the questions to ask to pinpoint what would work for my parents. I could not have been happier with her service, her professionalism and her selections. I would highly recommend Elite Senior Solutions to anyone looking for senior living of any type.

From the owner: Elite Senior Solutions is a FREE senior care referral service. We provide personal assistance in…read morelocating the right options for seniors and their families. Elite Senior Solutions can reduce your stress by providing a free consultation and helping you find the best senior care available. We are here to help seniors and their families every step of the way. Serving the North Texas/DFW metroplex including: Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Sachse, Mesquite, Rockwall, Rowlett, Wylie, Murphy, Parker, Prosper, Celina, Carrollton, The Colony, Irving, Lewisville, Coppell, Euless, Bedford, Hurst, Arlington, North Richland Hills, Fort Worth, Mansfield, Southlake, Keller, Grapevine, Colleyville, Desoto, and all other surrounding areas.