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    Acapulco Records

    4.0 (2 reviews)
    Open 8:00 am - 6:15 pm

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    11 years ago

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    11 years ago

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    Gamestop

    Gamestop

    3.0
    (43 reviews)
    4.6 mi
    $$

    Horrible customer service and potentially a horrible policy. I bought several brand new SEALED…read moregames from GameStop.com and needed to return them. They were 3 brand new Switch 2 games, completely factory sealed and within the return window. An employee named BRYAN, a senior associate there that clearly didn't want to be there evidenced by his bed hair, told me that they could not accept the return because GameStop.com orders have a special return system and needed to be returned to specific stores around the country. That doesn't make sense for a completely unmarked, completely factory sealed game. Even worse, I had talked to GameStop.com customer service before going to the brick and mortar store who told me the returns were all cleared to be done at this particular store. Now I got to call them back, wait another hour to talk somebody and be told the same thing? This is crazy and HORRENDOUS CUSTOMER SERVICE. If this employee Bryan is incorrect, then he would've wasted one hour of my time to drive to the store, one hour of talking to customer service, and he was simply lazy to do the return himself (there was a line forming behind me). Now I have to repeat this process again and maybe not be able to return this at all? I am canceling everything GameStop from my account and never giving a cent to his store (potentially company) ever again. Everyone should BEWARE heading to this store. Funcoland was the only good game store in this mall and that was like 20 years ago.

    So yall sold me a brand new game that doesn't have the original case. Why not just sell it as used…read moreat that point? You guys are a scam and I hope all of GameStop closes permanently because of your horrible business practices. Worst experience ever!

    Photos
    Switch without a proper case cause GameStop is a scam
    Switch without a proper case cause GameStop is a scam
    GameStop Store Front, Southland Mall, Hayward, CA.
    GameStop Store Front, Southland Mall, Hayward, CA.
    Jimmy 3/29/2023

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    Jimmy 3/29/2023

    Acapulco Records - musicvideo - Updated July 2026

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