Had a appointment today at the burn center clinic on the 5th floor…read more This is the burn specialist in the san deigo area. The doctor and nurse was professional and polite. Told me that my burn was healing and new skin was showing up. That I been doing a good job with it. Yes I recommend the burn center . 5 stars do amazing work. I go back to them if I need.. thank you.

Your parking is horrible! I spend a half hour trying to drive around Hillcrest, finally found…read moreparking and a sign for the meter, but NO METER! Oh wait....it was HIDDEN BEHIND large bush! As a result, I got an undeserved citation that your useless Transportation has yet to send an adjustment for for, either to myself or the DMV, despite my payment three months ago of that unfair citation. I've contacted Transportation/Parking Services over a week ago, and they STILL haven't sent me the form to get the wretched fee off my DMV registration. I will NEVER go back to that wretched facility ever again. Horrible, horrible facility.

I have reached out to them numerous times with very concerning neurological symptoms after a…read moretraumatic fall a month ago. I was actually crying and begging them for help. They won't even respond. They know I'm scared and in pain, and I honestly just feel like giving up. They obviously don't care just how bad it is for me and what I'm going through, so maybe I just shouldn't bother trying to get help anymore.

We have been going here for decades for medical care and service here is always exceptional…read more Several doctors here are very caring, take their time and make you feel important. The medical staff is friendly and welcoming. They go the extra mile to care for you and never try to cut corners. Their medical care for general needs is outstanding. I have had many procedures here with great ease, convenience with no problems whatsoever. We love it here.

I have nothing but good to say about this medical group! I was diagnosed with Parkinson's disease…read more20 years ago and most of that time I used this group. Everyone is well trained and friendly with a caring attitude and they always fit me in on short notice

I was "nudged" into applying for inadequate health insurance plans through Medi-Cal. Currently,…read moretrying to utilize Molina Healthcare. BUT, everywhere I try within a 15-mile radius is not able to help or in a scary neighborhood. . None accept Molina or accepts new patients or both. These are recommendations which have been recently suggested, phone-based calls on Molina Healthcare public phone number, several transfers, suggested phone numbers, ALL for nothing! Due to this year's change in insurance. I've had to suffer the ineptitude of Molina...particularey any mental health protocol. Shocking! and potentially harmful. 100% incompetent/ negligent. I was transferred at least 8 times, plus "call-back" numbers...simply trying to obtain a 10-15 minute appt with a genuine MD, specializing in Psychiatry. ALL I require is the continuation of existing meds prescribed by my last Dr. What's so hard about that? I spent from 11:30am to 4pm exhaustively TRYING to connect to a legit psychiatrist's office to make a simple appt!!! What the hell is wrong with you people?!? i USED TO TRUST YOU. 4 1/2 hrs is LONG ENOUGH!!! I've been patient, mindful of my tone, complimentary of stellar customer service....though lacking in results. You should be ashamed!!! I miss my PPO!!! You suck!!!!!!!

Confirmed over the phone they took my insurance. Took off work and special arrangements to come…read more Took 15 minutes to fill out paperwork just for them to tell me they don't take my insurance and my charge would be $100 - $300.

Care quality leaves a lot to be desired ! This clinic was GREAT before FHC took it over ! It seems…read morelike they just want to increase the number of appointments they can charge for!

This location is very weird in the way that everything is located compared to other Kaiser…read morelocations. It seems like it may be easy for someone to get lost. I had lab work to complete, but didn't even bother doing it, fearing that I would get lost (have an anxiety disorder). As I could imagine, someone could easily get lost here, so the only improvement I would make is to have proper/clearer signage available to make navigating the facility easier. As I was walking out, people WERE confused and didn't know where they were going. They were walking around in circles trying to find the area they needed to be in. It was my first time here, so I couldn't point them in the right direction other than what the signage pointed out on the wall. The quality in care is great though. Dr. Atkinson answered all of my questions and diagnosed me fairly quickly. He also let me know who I needed to speak to/get referred out to and sent the referral out without issue. His nurse, Jacqueline was sweet and made me feel very comfortable.

This is the best Kaiser facility I've been to in San Diego. It's not crazy busy like some of the…read moreother locations, it's better maintained and not as ghetto as Vandever. I also really like my PCP Dr. Pho Nguyen. I've seen Dr. Joe Atkinson who is great as well. Ketsia (Dr. Nguyen's nurse) is also super nice and a pleasant change from some of the tired, lazy and indifferent nurses I've experienced in other departments. The thing that makes this not a five-star review are the back office people who handle messages for the doctors. Kaiser "message nurses" that work in the Kaiser centralized "back office call center" seem incompetent based on my experience. I'm shocked that some of them are even licensed because they don't seem to be able to read and understand messages sent from patients. I've had it happen with multiple different Kaiser Departments over and over. It's completely frustrating when alleged professionals don't even take the time to read an email or (God forbid) take a moment to briefly review patient history before taking action. Then they reply and make the message so you can't reply. So, then you have to send yet another message or make another call and the cycle continues. The doctors and nurses I've encountered at this facility have been great. It's the Kaiser "team based" approach to care that is a complete dumpster fire. The staff are too overworked to take time to do complete and accurate work and no one takes any ownership. Once you're off the phone, out of the exam room or they have responded to the email, they do not care. If you have problems, you are back in the queue to get a half-assed response from some other random nurse. Dr. Nguyen and Dr. Atkinson deserve five stars. It's the Kaiser system that sucks and helps to perpetuate the common saying "Kaiser is great, until you get sick."

Kaiser is the worse insurance. I repeatedly asked 2 different Primary care providers to address my…read moremental health concerns but never told me that they dont offer wrap around setvices and they dont intercommunicate with other departments. I spoke to 2 different phone representatives setting me up with appointments after ward I wad told by COURTNEY L MORRIS psychiatrist that they dont do leave of absence request. So I said what was the point of this appointment? Kaiser needs to stop billing insurance for services that are not needed ..... I was given false information and went through a appointment that did nothing to reach the purpose of the appointment so yes COURTNEY L MORRIS you did get cussed out and I did become erratic because Kaiser is not following through with what services I'm requesting of them and COURTNEY L MORRIS if you can't see that your part of the problem.

If you ever have the pleasure of signing up for Kaiser insurance, save yourself the hassle & DON'T…read moredo it! I was charged for a pap smear that is suppose to be covered for free. I unknowingly paid the bill (to avoid being sent to collections) & now I'm calling for a refund-- their response "once you've paid a bill we don't refund". The staff is nice but Kaiser as a heath system is completely unethical. Oh and if you go for your free physical -- you'll be charged as well if you bring up any health concerns.

I was received by ROSITO . He was such a kind and patient…read moreattendant at the reception desk. Here to give a 5 star to ROSITO, But the Doctor called Lucas Burton was cocky and I didn't like him at all . BE KIND AND BE HUMBLE TO OTHERS , THATS WHY YOU ARE AT THE PROFESSION YOU ARE , TO FORTIFY YOUR WEAKNESSES IN THE CASE " YOUR LACK OF HUMBLENESS ". Thats on response to your thought : " thats how easy it is to take money our of people's pockets on the medical business " .

Absolutely the worst clinic I've ever been to. The staff is clueless, they randomly schedule you…read morefor appointments without telling you at times that are impossible to make, then they ignore your requests for referrals and it takes them weeks to even communicate back to you. It is a total shame that people on medi-cal are forced to deal with such horrific service and healthcare. I would not recommend this clinic to anyone.

FREE PARKING WITH VALIDATION----park on the first floor and be sure to give them your license plate…read morenumber AS SOON AS you check in. Pop up to the second floor via the elevator, or stairs, and you have arrived. Due to a Christmas layoff, I lost my regular insurance back in December. Thankfully, I now have a temporary insurance that allows me to be seen at Hillcrest Family Health Center. Amen to that! I recommend making an early appointment, as this place can get quite busy as the day goes on. There is plenty of seating in the waiting room, but it's possible you could get an unfavorable seat, or not a seat at all. The young ladies at the check-in station have all been very nice, which is much appreciated. Also, there is hand sanitizer at the check-in station which is also "so fresh and so clean". Aside from the aforementioned, I've been really pleased with the ability to get an appointment with very short notice. Once I was able to make an appointment within 2 days, and another time I secured an appointment in about a week. Also, each time I've been seen, albeit early in the a.m., the appointments have been punctual. No waiting around leaving plenty of time to move on with my day. I also like that they have a lab that shares the lobby, making it a breeze to get your blood drawn after your appointment. I was able to knock out the appointment and the blood draw in no time. What I haven't been too fond of is the follow up on referrals. I was told that I would receive a follow up call about two referrals that were placed during my initial visit, but they never called. Thankfully, and more importantly, the referrals did get placed, so all I have to do is follow up with the referral locations. The other slight concern I had was that the NP that saw me during my initial visit, didn't really provide a very caring or investigative experience. What I mean is, it was more of a touch and go or check the boxes kind of interaction. To be fair though it was an initial visit and they are a traveling NP, so they sort of mentioned that I probably wouldn't see them again after the blood work. However, I did end up seeing them on my second visit, which was what I would call a more thorough and patient interaction, which I very much appreciated. Thank you for that. Thank you to everyone at HFHC!!! It's a tough job, in a tough economy, in a world full of madness, so I'm thankful for being able to have healthcare and get some relief. Don't forget to tell your loved ones that you love them. Be safe out there y'all.

Dr.Hoppel is an amazing doctor she is kind, friendly and very warm, Any patient who gets her is…read moreblessed, a very empathetic and compassionate person.

First off back history. Dad is 83 yrs old, he is in and out of hospital almost every month…read more Diagnosed with Ortho Static Hypertension (Low Blood Pressure), has a Pace Maker, Loop Recorder, Cancer survivor (last year) and now the most recently is the residual results of a recent Stroke. I have toured Short Term Care Facilities, relied upon Scripps Case Management team everytime. Tho in January they recommended Balboa Facility, that place almost killed my father with the lack of care. Landed him in the hospital another 2 weeks after a 39 day stay in the hospital. So I am very beyond leary about all facilities. My dad's insurance would only keep him there 2 weeks. From the beginning I met everyone including the Director of Nursing, the Social Worker and even the Staff Dr called me. They were somewhat ready for to recieve my father, the only thing why I gave 4 stars not 5 was that the medicine was not all in (he takes over 40 pills a day) but all the really important ones were. Every concern that I had was addressed and heard (there wasn't that many) The entire staff was engaged and cared about their patients. Not to mention the occupational and physical therapy was superb and this is why we were there. Again leaving I was told that my dad would have 30 days of medicine and that was not the case, I had maybe a weeks worth so now I have to call primary Dr to arrange but all in all, it was a positive experience.

Great job to Mission Hills Post Acute Care on their skills fair! It really shows their dedication…read moreto improving skills and making learning a priority. You can see how much they care about giving good quality care to their patients.

I have had some rough experiences in the past at other establishments, but this Kaiser Permanente…read morewas so wonderful. Especially the ER Department. The service and assistance I received was great, informative and they really tried to help me. They ensure I was treated properly and did everything necessary to figure out my symptoms. I appreciate the effort and making me feel comfortable. The building is super clean, spacious and they have plenty of nurses as well as doctors to attend to every patient.

Nice people, volunteers and staff throughout this Kaiser location. The cafeteria is great and…read moreplenty of seating to hang out whether you are waiting for your appointment, pharmacy pick up, or whatever. The staff at check-in was helped and even though I wasn't feeling well they put me at ease and kept my mind off of the pain for a bit. Love a good sense of humor and appreciated them joking with me a bit. Plenty of parking and excellent care!!!