Chris and his team were absolutely amazing throughout the entire process. He helped my husband and…read moreI go over multiple design layouts to figure out which one fit best. Their wholesale cabinets are extremely nice with modern options. Pricing came in well under budget which was surprising since every other quote we received from others was 20-30% higher. I cannot thank Chris and his staff enough for their help and professionalism.

Wow!! I had an heirloom piece that needed a LOT of love and I'm so glad I brought it here! While I…read morefelt the price was more than I would've liked, I have no regrets! From the initial consultation to pickup and delivery they were professional, responsive and did beautiful work. Photos of my before and after!

I had a 25+ year-old couch reupholstered and a family heirloom made into a throw pillow. My couch…read morelooks brand new! The quality of workmanship along with their high level of customer service and professionalism exceeded my expectations. I really enjoyed working with Adrianne and highly recommend Capital Upholstery.

Russ does amazing repair work om a multitude of issues with furniture…read more In my case, he repaired a very large chest of drawers that was dropped and broken in several places, a bedside table that had serious water damage to the top, scratches on a bed frame, china cabinet and entertainment unit. Russ not only repaired the damage but it actually looked new. Russ is a furniture savant and is also as friendly and informative as anyone I've ever had do repairs for me and, I'm a senior citizen. I had to go to work while he was doing the repairs and I left with complete confidence that everything would be fine. BTW: my dogs also loved him.

Russ was recommended by a friend who needed repair of a family heirloom. She raved about the job…read morethat he did for her. So, we called to see if he could repair the water damage on a Harden dining room table that we have had for over 30 years. We had already had another professional tell us that the damage was so bad that it would require a complete refinishing. Russ said that he thought that he could save it. Less than two hours later, he had made the stains disappear and hand waxed the entire table and two leaves. We could not have been happier. He had saved a table that was very important to us. Russ is not only a very professional and skilled craftsman, he is also a very personable and friendly person. We cannot recommend him higher and are thrilled that he was able to restore our table

Experts that do excellent work. Can't go wrong with this old school business. If you're looking to…read morehave a cherished piece of furniture restored you're in the right place

Very helpful, capable workman and carpenter. Able to tell me what he could do, and complete the…read morework for a very fair price. He restored hinges on desk door, and re-finished the piece. Thanks!

Updating my very positive review now that I have the project completed. I very much appreciated…read moreTop Tile's willingness to help me by phone to check if they had an unusual tile size. They even used a personal cell to send me a few pics. The ordering was a breeze and we love the product.

Not impressed. My…read morehusband and I visited their show room a few years back and received ZERO acknowledge the entire time we were there. Several weeks ago, I messaged them through their website to get some additional information and pricing before setting up a (required) appointment; I NEVER heard anything back. I will not make future attempts to do business with a company that treats customers this way.

My experience isn't finished, but my first visit with Vince helping me was great. He's very…read moreknowledgeable, pleasant and doesn't hover over you like the other carpet place I visited. I brought home 4 samples and will return with my choice on Monday. I'll re-review after my carpet is installed.

My husband and I got recently a quote from here. A gentleman came to take measurements. He arrived…read moreon time and knew the product we wanted. My husband had done a lot of research of the limitations of the materials we wanted to install (moisture and wear) and was impressed that this man knew the product so well. A few days later we got the quote. It was astronomical. We wanted to work with this store, so we called to ask why it was so high. This was not our first quote. I would not leave a one-star review for just a slightly higher price. This was a full 140% of what everyone else charges for the same exact product. As crazy as that is, even that wouldn't merit one star. The one-star review is for the snow job we got when asking why materials were so high. We were told this was the "landed price" and that other places probably charge shipping. Well, no...in fact shipping was free from other places. We pointed this out, and he said "Well, if that's the case, send me a quote from somewhere else in writing, and I'll have to have a talk with the sales guys." Posting this so any future customers make sure to shop around before accepting a quote. I'd hate to think if we were less informed and just accepted the job because we liked the guy. It was literally thousands more just for materials. Their labor, which they subcontract, was super high too. Disappointed since we wanted to work with them. Not a lot of good options in the Capital Region.

Want to extend the hardwood floor across the livingroom -- get rid of old carpet and extend the…read morenice hardwood. The staff was great, they found my hardwood floor color and after 3 years it only went up $.20 per foot! They also offer installation. Their work is meticulous and customer service is very personalized...they get back to me very quickly. Look forward to finishing this project!

Shopping was easy. They are knowledgeable about their carpets with lots to choose from. We went to…read more4 different carpet places. They were one up from the lowest price place, but they knew their stuff and I got the carpet delivered and installed within 2 weeks. Other places told me 6 weeks just for the order! Installer Justin and son Nathan did an amazing job.

Rick came to my home to inspect a foundation issue caused by water erosion. He told me the repair…read morewould be simple, take very little time, and cost less than $1,000. He said he would send me a written estimate and schedule the repair. After that, I never heard from him again. I followed up multiple times by text and email and received no response. If they weren't interested in the job, a simple message would have been appreciated. Instead, I was completely ghosted. Based on my experience, I can't recommend this company.

In July 2020, we had a few businesses come to give us estimates on correcting our basement water…read moreproblems. We already had been using a sump pump and there were French drains that weren't performing properly. We decided to use Rapid Response as a medium cost estimate. Rick himself came to give us the estimate but on the day of the work, it was just the young guys who would do the heavy work. We had asked to have the location of the sump pump hole moved because it had been located right next to the boiler. We thought that was a wise move. The work was done quickly, within two days. The new discharge location seemed to be a good choice. But we were disappointed that the discharge pipe was only placed literally inches below the ground. Which absolutely guaranteed freezing in the winter. Now there is a freeze discharge above the ground but that in itself created a new problem. Within three months of the installation, we had three sump pumps burn out! Christmas morning that year, which we had rain and 60 degrees, we had 6" of water in the basement and had to call the fire department to pump us out! When the alarm had gone off on Christmas Eve that the sump pump wasn't working, attempts to reach Rick went unheeded. He did finally arrive after the fire department came to help us and installed a different sump pump. As an extra precaution, a few days later he installed a second sump pump in the same hole as a back up. We are happy to say they have lasted so far. However, last spring as the ground was still frozen and the discharge pipe was still frozen, we had a great deal of rain. The sump pump was discharging twice a minute. However, with the freeze discharge being right beside a basement window, as much water was just going back into the basement as was being discharged! I called and emailed pictures to Rick for help....but still have never heard a response. This begs our concerns if either of the sump pumps fail that we will get a response from Rick. And this spring, we are realizing that the water being discharged from the sump pump is flooding our septic drainage fields. Contacting our septic company, they felt that a responsible basement business person would have asked us about where our septic fields were. And would have directed the sump discharge in a different direction. Long story... BEWARE dealing with Rapid Response!