Oh my God ! Stay away from these guys. The worst moving company ever. Mixed up and lost our belongings and now we are sueing them! Unprofessional, careless, dirty, individuals. Lied about where our stuff was. Lied about delivering it to the wrong place. Lied. Lied. Lied. read more

The quote was $350 and the bill was over $1200. Two guys show up; one extremely small and, though he does his best, he's out of his depth with lifting even moderately heavy furniture. They spent half their time smoking by the truck. The fed me a line about "Taking time driving to the new location so as to be careful with my furniture" and ended up spending 45 minutes on a 15 minute drive...so they stopped for lunch on my dime and just left the meter running. These two guys had my stuff strewn between my door and the elevator - 50 feet away. I expressed my concern and their excuse was "We haven't had anything stolen before". Unbelievably amateur. I should have known how much these guys were clowns by them parking right in front of the hydrant to start. If I wasn't stuck for time, I would have canned them both within half an hour. I gave them the address and told them "End of the Block" three times and these numbskulls park in the middle of the block after disappearing for 45 minutes...with no good reason. So maybe they were smoking something else. I don't know who is giving all these 5 star reviews but the people I got were 4 star screwups. read more

We were quite happy with our recent move and the services we received. We were recommended to Accent from a friend of ours, after their enthusiastic endorsement. The manager was very helpful in booking us ahead of time, and tailoring the right moving services for us. The movers were very efficient, careful, and quite pleasant. They wrapped up the more fragile furniture, and we didn't have a single scratch or broken piece. I like the care they took with our old and new place, and, despite the brisk pace, we never felt like they were trying to rush things. read more

We have used Accent Moving & Storage for nearly 10 years. We have used their services 5 times the most recent was a move for my Mom. We hired them to pack and move her. Again, Accent Movers impressed us with their service. They were on time, efficient and the final price was as quoted. We will used them again and would recommend them to everyone. Hope this helps. Thanks again guys! read more

We used Accent Movers for our mid-April move. Booking was easy and Wes was pleasant to deal with. We did have some issues during the move: - Movers arrived 45 minutes late blaming it on traffic - One of the movers wasn't feeling well and complained of being weak and kept asking for water, to use the bathroom, for food and drinks and Kleenex. He also frequently dropped things. - they were very slow. We were 100% packed when they arrived yet the 1 bedroom and den apartment move to a location 10 minutes away took 6.5 hours, 2-1/2 hours longer than it took when we moved into the place with a similar amount of stuff - movers dropped several items. Broke the door on our entertainment center which we have been unable to get replacement parts for. Dropped several items in our new apartment on the brand new hardwood floors denting up the floors we has just had installed. I sent an email to the company (Wes) not long after the move detailing the positives and negatives of the move experience. No response. After a month I emailed again and let him know I had not received a response and he said he would check with the crew and get back to me, still no response. I fully understand mistakes happen during a move but the complete lack of response from the company even acknowledging or apologizing for the problems was shocking. We have to live with the dents in our floors and broken entertainment center but an email response would have at least made us feel like someone cared. What would they have done had our issues been more serious?!? The lack of response definitely ensures I will not recommend them to others. read more

These movers are great. They showed up on time. They moved us under the estimated time and nothing was damaged. I would highly recommend this company! read more

I chose the movers based on the stellar reviews they had received. They were great at setting it up pretty much last minute and the person on the phone was great. The packers would come on Tuesday and pack what we hadn't finished, and then they would move on Thursday starting at 9:30, having been already booked on Wednesday elsewhere. The packers did not finish packing everything and when I was unpacking there were quite a few items that were very carelessly packed (it was amazing some of the fragile items survived) and they severely bent the sails and masts of one of my kids favorite playmobile boats. The movers (two different guys from the packers) arrived at 12:00, because someone called in sick and they had to scramble to replace them at the last minute. They moved heavy furniture without putting down runners, scratching the floor. They did not fully take apart the couch, so it got stuck in the elevator and they had to take it apart in the elevator. They took 6 hours to pack the truck from a two bedroom condo. They kept unlocking the elevator for residents of the strata to go up and down the elevator. When they finally finished packing, when they put the ramp in the truck, they somehow manage to stick the ramp in, making it impossible to pull it out. So when I come out to get them the papers they need that they left on the counter, I see the younger guy tying a strap to the tree out front, next to the bush that they wrecked. I inquire with concern about why they are tying a strap to the tree. "oh, we're going to try to pull the ramp out by backing the truck up over the sidewalk and attaching the ramp to the strap and driving forward." I not so calmly informed them that this would not be happening and they finally relented and got it free somehow. They disappeared with the truck for an hour and half, not letting me know that they were having supper. (I'm okay with supper, just not being informed was stressful) Wes, the owner, actually did come down to our new place to make sure the unpacking was going okay, which I did appreciate. But after he left and it got later, I had to repeatedly ask them to stop shouting and singing (it was after 9:30!) so as not to disturb our neighbors. They finished the unpack at 10:45. The new place was a fifteen minute walk away from our old place and it took them almost 11 hours to move a 2 bedroom condo. They manged to: -keep one of our couch cushions (which has been returned a week and a half later) -crush the edge of our solid wood TV cabinet which survived two across country moves without a scratch -lose four bolts from the couch so I couldn't put it together until we made a run to ikea for replacements -chip and scratch our dining room table -take the pillows and decorative candles from the old place's lobby when they were taking stuff out to the truck, so we had to go back and replace those at the old place. I wrote the owner an email detailing the problems and while he tried to justify why these things happened, a great deal of it seemed to come down to incompetence on the part of the two people who were doing the move. I was charged per hour and was told I would be refunded 200 dollars, which I have not yet seen three weeks later. So while the organizing of the move was really easy and efficient, the two particular movers who moved our stuff were very inexperienced and did not really effectively do their job. read more

Very happy with our move. Started with a very prompt call responding to my initial phone call. WES stuck with me through my myriad of questions, truck arrived on time at both pick up locations and the crew was great - friendly, efficient, considerate and helpful. Wouldn't hesitate to recommend. read more

We are so pleased with Accent Movers! Our move from a highrise in downtown Vancouver to Port Moody was a HUGE success thanks to the hard work of Carey, Stan & Jason. They worked their butts off and were incredibly kind and pleasant. They were on time, professional, their blankets and floor mats were clean and not a single thing was damaged. It was a perfect transaction and extremely affordable. I can't thank this group enough. read more

We moved on Jan 26, 2018, so this is a current review. Don't go by the old stuff online. We did & picked Accent Moving in Delta because of the reviews & even a personal recommendation. What a mistake. The best thing about this mover was the "free" use of the plastic moving boxes. I paid $110 for 3 guys. So, real quick - the movers arrived 45 minutes late. There was no protection for the floor and only one mattress protector was used. I paid for lunch for these people and while I was away moving plants & getting lunch, one decided to take the mountain bike for a spin. I came home to a twisted back wheel & was told the bike must have already had a twisted wheel. It just got worse when he sat on it!!! The vilest rap music started as time went on -not stuff you want your kids to hear. When loaded, it took the truck 1/2 an hour to drive to the new place - normally a distance that would be about 10 minutes away. When they got to the new place, they started to unload. As time went on, things started to get dumped in the garage. The whole move was 10 hours. I ended up with the kids' bookcase, tipped on it's end and scratched as they pushed it along the garage floor; a gouged wall; bed frames chipped - one had a 2" piece taken out (found the piece in the leg of the frame). A dresser drawer was smashed and the best part? My freezers - instead of taking the little one upstairs where it belonged, they left them both in the garage. They were looking to plug them in, but decided not to & left them. They didn't tell anyone that they weren't plugged in. So the food in the freezers was melting when they drove away & the freezers were blocked in by stuff. The whole move took 10 hours and cost over $1300. When I asked for $100 for compensation for the bike, the now useless dresser, the chipped, scratched furniture and the gouged wall, it took about 2 weeks to get an answer - the cheque is in the mail. Well, it's now the beginning of March, I'm still finding pine needles in the mattresses and I have written this company off. Realistically, Craigslist will get you the same movers - only without the "free" packing boxes. If you hire these guys - watch them all the time, buy some ear plugs, follow the truck to the new place & make sure they put stuff where it's supposed to go. Good luck. read more

If there was a zero to be given, I would give this. This was a move for my sister's family and I have never seen a gong show like this before. The guys that showed up were higher than a kite and continued to hot box it in the truck every time we went to find out what happened to them. A move that should have take 2 hours on each end ended up taking a total of 7 hours and that was after they showed up 1-1/2 hours late. They scratched the hardwood flooring and broke a TV stand and will not pay for any of the damages. They then tried to charge my sister for the extra time. The only reason that anything got done was that they picked up a guy for the unloading that ended up doing most of the work, that and we helped move the furniture where they had just abandoned it in the lobby and corridor while they went back to the truck to get higher. They stunk like skunk but the excuse the company used was that someone was smoking near where they were parked. Sorry guys but both my brother-in law, my husband and myself all caught them toking in the truck on different occassion......STAY AWAY FROM THIS COMPANY! They are TERRIBLE!!! read more