I was moving and needed storage for the overflow furniture/boxes…read more Location is very convenient, staff are friendly and facility is very secure, safe and well-maintained, It was a good experience during a hectic time. customer service is number one, highly recommended!!!!!!

Storage for you life is great - the staff is efficient, friendly and care about their customers,…read morethe storage facility is clean and well maintained, my experience with this company has been top notch, I would recommend them to anyone looking for a storage facility.

I needed somewhere to store household items while my home was for sale and staged with minimal…read morebelongings. I was able to get a locker here on very short notice, which was awesome. I was surprised how expensive it was but beggars can't be choosers. The compound is clean and well-run and I love that they sell boxes, padlocks, etc. in the office if you need them. I took advantage of that. I also love all the security measures in place. You have to punch in your personal code to enter the property, to enter your locker building, and even to exit the property. There are cameras everywhere, which means the likelihood of criminal activity on the grounds is slim. I've deducted a star because if you only need the locker for a week, they still charge you for a full month. To me, this is unethical since they are paid twice for the unit if someone else rents it during the month I already paid for. I needed the locker for 5 weeks but I'm not willing to pay for a second full month in order to keep it that extra 7 days. Instead, I brought everything back to my house rather than picking the stuff up with the moving van the following week. Such a hassle. I think this place would be perfect if they offered pro-rated rent instead of only by the month. It's just better business and makes them look cooperative and honest rather than greedy.

First the good. - clean, big lockers with high ceilings…read more The people that run this place are such busy bodys. They are always grumpy and not pleasant at all. I was having moving company pick up some furniture that I sold and they were waiting at the front for me. The grumpy old fart that works there was banging his cane on the window saying can I help you in a really confrontational way. We pay to use a locker and dont have to answer to you like our parents. I am leaving this unit as rant its a waste of money. Oh also during this process they got in their van and drove by to look what was going on. Such bad business people.

Wow.... This place is unbelievable! We reserved a moving truck 1 week ago and was given a…read moreconfirmed truck rental. They called today.... The day before the rental and they don't have a truck to give us.... They offered us $50 buck. A sign of guilt but unhelpful. Maybe they should check out the Seinfeld skit. Worst truck rental EVER! FYI just rented a truck at Home-depot.... Half the price, unlimited Kms and they actually had a truck to rent. YES a physical truck, NOT just a fake reservation!

This company totally ruined our move. We in advance of moving, did an online reservation for moving…read moreday. Email was exchanged with what we wanted and when. Long winded email just a form document stating blah, blah, blah. Confirmation email from them followed. Day prior to the move I went to their yard to purchase some items and asked if everything was okay with the scheduled pickup of the truck.... Yupp that's right THEY DO NOT HAVE A 1 WAY TRUCK ANYWHERE IN BC!!! I have purchased a home 400 kilometers away and sold my existing home. My closing day is in 2 days and I've hired movers on both ends to load and unload. They gave me a number to call for help... yeah right, help (haha) they repeated the same story NO TRUCK. Because, on the contract it says "there may NOT be a truck you want available that day. But they will call my before 6 as stated on the contract, to give me this information". Do yourself a favor and DON'T work with U-Haul... and tell all your friends...

When we had to suddenly empty my late mother-in-law's large, overstuffed storage room, Big Steel…read moreBox came to the rescue. When we phoned, we got a real human who was decent, knowledgeable and helpful. The cost of their largest container was 1/5 the monthly rent at the storage facility even though it held the same amount of stuff. Our container was promptly delivered. I was clean with a dark wood laminate floor. We had the option of keeping it in our yard or having it carted away to be stored in their yard in the lower mainland, where we could request it be made available on fairly short notice. We chose to keep in our yard. In either case, you use your own lock. We used it for 5 years. It kept everything clean, bug-free and rodent-free (We have a lot of rats in Steveston.) The mice had been into the storage facility we used earlier, making a bit of a mess. (Also, rodent urine and droppings, once dry can put bacteria humans can catch into the air, so best avoided.) When it came time to empty the container, a quick call to an equally pleasant Big Steel Box representative meant it was picked up when we wanted it gone. Since you pay for delivery and pick-up when you first order it, there were absolutely no added costs. An ethical company that does what it says it will. Highly recommend for moving, short term or long term storage. To me, if you don't need fast, regular access to your goods, having them store your container is a great alternative to a storage facility. Would definitely use them again.

I ordered a container from Big Steel Box with the explicit instructions that I needed to be present…read moreon delivery for correct placement. This was clearly stated in the work order. Container was delivered without me present & placed facing the wrong direction. I have spent three weeks trying to get this moved (during which I can't use the container) as I can't properly access the doors to load directly to/from a vehicle. Big Steel Box has refused to be accountable & will only turn the container 90degrees if I pay them another $120 delivery fee to fix their mistake. I WOULD NEVER recommend Big Steel Box.

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I would recommend them. Although they don't have professional packers, some warehouse guys for…read morepacking but they did ok with packing and good with loading the stuff in their boxes. But I can't blame them as it was a last minute call to get them do this job. Came right on time for loading and delivery as well. Unloaded and to my surprise, nothing was broken and nothing was missing (as mentioned in previous comments). Cost of moving from BC to Seattle was reasonable. All togather I would recommend them! Thanks guys!

Maryam is great, very considerate and helpful, explaining the options for us and prices for each…read moreoption. Thank you.

Central location in Port Coquitlam . Easy to access. Clean facility. Friendly manager.read more

I chose to store at the Blaine Pantec Mini -Storage for it has clean units and property is secure…read more Amanda in the front office was most accommodating, though. Rental was fast and easy. Amanda took the time in cold bad weather to show us units available. We were under a time line and needed to head back to CA in a few days where we live. And the price was right. Thank you again, Amanda Ann & Ken Auburn, CA

The service is good--very responsive and consistently keeps you informed. They go above and beyond…read moreto ensure clarity, providing timely updates and valuable insights to keep you well-informed. Thank you.

There's a variety of sizes of lockers to choose from, parking stalls as well for boats and RVs and…read morethe like. It's always clean with several flatbed trolleys to assist you in transporting from car to locker. The office has pkenty of moving supplies (boxes, tape, bubble wrap, etc). The staff are always friendly and accommodating, if you want to upsize or downsize, it's no problem! They're not the cheapest storage option out there but I think they're worth it.

I stored my apartment belongings for almost a year while traveling and was very pleased with both…read morethe facilities and the high level of customer service. Very friendly team.