I apologize for the long review but I wanted to explain my entire scenario…read more My family and I sold our house in Batavia in order to build a house in Yorkville. While waiting for our house to be built we lived with my wife's parents in Aurora. Since we no longer had a house I called to cancel our homeowner's insurance and Harvey talked me into a renters policy because he said all of our belongings would be covered no matter where they were in the world. We had 99% of our belongings in storage and the rest with us at my wife's parents house. After we closed on our house we went to move our belongings from storage to the house and discovered everything had been destroyed by water and subsequent mold. I filed a claim because there was a clause in the policy that stated if a structure was damaged by a storm (wind, hail etc) and water was then forced into the structure damaging property it would be covered. After numerous emails and phone calls, Harvey and Allstate refused to cover any part of our loss. Imagine being at your lowest point ever, everything you have ever owned destroyed and to basically have your insurance company spit in your face, my family and I were devastated. At the time we had a 2.5-year-old a 1.5-year-old and my wife was pregnant with our third, and we basically had nothing. This is the reason people hate insurance companies they should help you in your darkest hour and they did nothing. Harvey Goodwin and Allstate has some funny entertaining commercials but makes no mistake they are nothing short of criminals. Obviously, I changed insurance companies and I will never, (and am strongly encouraging you) do business with these conartists again.

Really unprofessional and extremely rude.. Harvey speaks to you as if he is doing you a favor by…read morebeing your agent. Forgetting that your paying him to at least pretend he wants to help you and pretend he is taking care of your insurance needs. If you would like an agent who is professional and someone you can get questions answered from without an attitude or simply someone who acts like they care about your insurance needs without charging you an arm and a leg... Move on.

I can't say enough great things about Andrew and his customer service! He really took the time to…read morego over every detail of our policy and answer the million questions we had. He's extremely knowledgeable and is definitely an expert. Thank you again and we look forward to being longtime customers. GO BOBCATS!

Less then 24 hrs after a tornado touched down in the city I live in, Andrew called to check on my…read morefamily's well being and asked about any property damage. Thankfully we were all okay, and did not suffer any severe property damage. In 35 + years of having insurance with a few different companies, I have never had a call from my agent asking about my well being and inquiring about property damage. Usually its you calling your agent to make a claim. I can't say enough great things about Andrew and his associates. It really shows how they make their business personal to their customers, when to so many other agents, the customer is just a # or a paycheck. i strongly recommend Andrew and his associates to anybody needing insurance or wanting to switch to a triple AAA rated, 5 diamond, company that really cares about its customers.

After my State Farm policy kept going up and the only way to save was to remove coverage's or…read moreincrease deductibles, I gave Wes a call. I've never worked with an independent agent before and was amazed that they were able to shop multiple insurance companies, to find me the best price to coverage, for my specific needs. I will be a customer for life. It's a great feeling to know that West Suburban Assurance is looking out for my best interest and not the one carrier they could shop, like my previous agent. Thank you again for saving me over 50% for the year and offering me a more robust coverage.

Long time customer. This is a great company with a very friendly staff. I was able to save hundreds…read moreand feel like I'm getting very personalized service. I'd recommend them to anyone!

Dawn was super insightful and helpful. although she didn't receive a penny from me, she still…read moretreated me as if I was a long term client. highly recommend

Just really good people to work with! They place our auto and home insurance and I have been very…read morehappy with the level of service and the quality of coverage!

Byron Teran has great customer service and made my life less stressful being able to send in my…read moreinsurance for sr22. Estrella Insurance is very reasonable

From the owner: Insurance, Home Insurance, Renters Insurance, Auto Insurance, Life Insurance…read more

Don't use this agency. I had five cars and a house with them and they were still rude to me.read more

Brian has been in business for 18 years! He is very knowledgeable and his staff is personable. I…read morehighly recommend them!!!

These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

This company directed us to low cost longer term rentals or hotels, which they seem to have…read morecontracts with.... But they did not meet our needs. Each time I call customer service, I receive a different answer on what is happening. They each seem very nice but also confused about what the previous agent in any given previous call told me. This has occurred numerous times with various different agents. I had to pay housing bills directly after they claimed to have taken care of everything. They ended up adding to my stress rather than easing it with assistance. It was not worth it :(

Cal was so great! Insurance can be intimidating, but he made the process easy and painless. He came…read moreup with multiple options to best meet our needs, explained things clearly, and was quick to answer questions.

Claire has been amazing to work with. She's been very attentive and helpful with everything I've…read moreneeded.