I can't say enough great things about Andrew and his customer service! He really took the time to…read morego over every detail of our policy and answer the million questions we had. He's extremely knowledgeable and is definitely an expert. Thank you again and we look forward to being longtime customers. GO BOBCATS!

Less then 24 hrs after a tornado touched down in the city I live in, Andrew called to check on my…read morefamily's well being and asked about any property damage. Thankfully we were all okay, and did not suffer any severe property damage. In 35 + years of having insurance with a few different companies, I have never had a call from my agent asking about my well being and inquiring about property damage. Usually its you calling your agent to make a claim. I can't say enough great things about Andrew and his associates. It really shows how they make their business personal to their customers, when to so many other agents, the customer is just a # or a paycheck. i strongly recommend Andrew and his associates to anybody needing insurance or wanting to switch to a triple AAA rated, 5 diamond, company that really cares about its customers.

Excellent experience working with Konen, especially Victoria. Very responsive and helpful, and best…read moreof all they found me much better rates on both my auto and home insurance. highly recommended!

Ok. There's a reason these guys and gals have a 5 star rating on Yelp, Google, Facebook and…read moreeverywhere. My homeowners insurance went through the roof and agent Martin Lipton was highly recommended. Dealing with him was like catching up with a best buddy from 20 years ago. No nonsense and honest guidance. Very very rare in today's times. I intentially tested him with questioning of policy and he was legit. Konen may be one of the very few companies left you can trust. He doesn't know it yet but Marty is my guy!

Horrible I called for my SUV to be either towed or jumped and waited over 2hrs. Thank goodness the…read moreSUV is in my garage and I'm not stranded but need to get to the dealership. I have the Gold membership and I am so disappointed in what kind of service AAA is giving their best customers. I had to cancel my request but will try again in the morning.

I used AAA to book my 7/1/22 trip to Europe. I purchased the travel insurance and took advantage…read moreof their offer of wallet protection they offered for free. Not really thinking I'd need the insurance but just for the peace of mind. Well apparently travel season exploded and the airlines were "blindsided" by the volume. Really?? Because there are X amount of seats so how are you blindsided? Also the cost of my ticket was DOUBLE compared to pre-pandemic pricing so one would assume the costs were for bringing service up to pandemic safety levels, fuel costs and whatever needed to provide proper service for paying clients. To further ensure problem free travel I chose the high level Star Alliance group (United and Lufthansa). Well it turns out that was all for not as my baggage was lost for the entirety of my 11 day stay on foreign soil. The confusion this created ruined my stay and left me susceptible I having my phone and attached wallet lifted. So here I sit in a foreign country with no wallet, no phone, no clothes, no sundries, no gps, no electronic tickets and train passes as all backup paper copies were in my checked baggage. Thank goodness I carried backup meds on my person as I take blood thinner. When I turned to AAA they acted as if I was not a paid member! Said that the insurance I purchased didn't cover my losses and said it was up to me to call and negotiate with the airlines on my own and would file a claim for my lost luggage nor wallet. I have had AAA membership off and on for more than 15 years and learned to trust them with auto needs and service. When it comes to travel and being there when I needed them most, they really let me down and with a promise to call me back, left me to figure things out on my own. As you can imagine I needed to alter my plans and cut out visiting planned cities but could not cancel hotel reservations in Munich as mysteriously I could no longer sign onto the AAA app! I guess I can't fault them for auto service but as for travel, trust me, you're on your own.

The worst customer service no phone calls back get the run around then they will pick a insurance…read morecompany under false pretenses then they will cancel you I would not trust theses clowns to insure anything please don't fall for this scam

Insurance has been gone out of hand in the past few years. Each year is a headache for me to search…read morefor a reasonable company. A friend gave me Briteline. They are awesome!! The communication is easy. Trey is very professional and has extensive knowledge. He is able to find me a good rate very quickly. He's very patient to answer my questions and gave good recommendations to my situation. Briteline also provides a service to existing customers to re-shop for a better rate when existing policies are due for renew. It will be a tremendous time saving for me. I wish I knew them sooner.

Scammers!!! They offer inflated prices. After canceling the insurance they did not return the moneyread more

From the owner: We offer auto insurance and commercial workers compread more

After my State Farm policy kept going up and the only way to save was to remove coverage's or…read moreincrease deductibles, I gave Wes a call. I've never worked with an independent agent before and was amazed that they were able to shop multiple insurance companies, to find me the best price to coverage, for my specific needs. I will be a customer for life. It's a great feeling to know that West Suburban Assurance is looking out for my best interest and not the one carrier they could shop, like my previous agent. Thank you again for saving me over 50% for the year and offering me a more robust coverage.

Long time customer. This is a great company with a very friendly staff. I was able to save hundreds…read moreand feel like I'm getting very personalized service. I'd recommend them to anyone!

AAA provides the customer with quality work at an honest rate, and that's important to someone like…read moreme. Our household has two cars that require routine attention. We can't say enough about Sonny's candor and customer service skills. He also doesn't mind rolling up his sleeves to get the job done, especially when AAA is short-staffed. He is a car service representative who is impressive to watch because he is involved with the mechanics in getting the job done. And he makes sure it gets done right! AAA doesn't hesitate to go the extra mile to take care of even the minutiae that only an expert can identify. Those details may not always be ready at the time at which they're estimated to be ready, but the thoroughness of AAA makes the investment more than worthwhile. An extra thanks for your dedication to your craft and my car(s)! You reassure me that you will deliver an optimal experience!!!

Sonny Singh..Assistant Facility Manager was so very helpful…read morewhen I brought my car with a tire that I thought was going flat because my FORD had a notice that a tire was going flat...I was sure there was a puncture. He took it off and checked it out and told me that this tire was low because the weather was so cold. He checked all the tires...and said all is well...I didn't have to worry. Sonny Singh is always helpful and his customer service is great. This is the AAA CAR CARE in Aurora at 35 S. Route 59, Aurora, IL 60604. Thank you, Sonny.

Les recomendaría esta oficina el personal muy amables los precios recomendado traten traten y no se…read morearrepentirán de cambiarse de azeguranza gracias ................................................................................................. .....................................................

From the owner: As your local American Family Insurance agency in Aurora,IL, we'll work with you to inspire and…read moreprotect your dreams whether you're purchasing a car, buying a new home, starting a small business or leaving behind a legacy with life insurance.