Outstanding & incredible staff! I've had Allstate for years & have bounced around between different locations, even tried other companies when rechecking rates. But no insurance office has ever made me feel as cared for as this one. I've been with Christine for a few years now & the difference is night & day. They actually listen, answer the phones, & make sure you're taken care of; not treated like just another policy number. The whole staff is knowledgeable, professional, & genuinely cares about their clients. When I had a claim, Christine & her team went above & beyond. They fought for me, walked me through the entire process, stayed on top of everything, & made sure it was handled correctly & professionally. They also gave me the best recommendations, which made a stressful situation so much easier. Christine always makes you feel heard & understood. She truly has your back & stands out from the crowd. I have my auto, home, & umbrella policies here & will continue bringing all of my business; along with plenty of referrals for friends & family. read more

I had a claim on my homeowners insurance & Christine and her staff honestly made the process so much easier for me. Instead of feeling lost or stressed, they took the time to explain things clearly, stayed involved the whole time, & made sure I was being taken care of the right way. The claims department isn't always the easiest to deal with, but having an agent like Christine makes a huge difference because she actually follows through & makes sure things get done. The restoration company they recommended was excellent & I felt confident the entire time everything was being handled properly. I truly appreciate Christine & her team. You don't always realize how important it is to have a knowledgeable & dependable agent until you need them, & this experience proved how valuable they are. They are real people here, down to earth, helpful, & they care about doing things right. I'm very thankful to have such a reliable agent & office to trust with my insurance. The AGENT really does make the biggest difference & Christine absolutely shows that. read more

I've been with Allstate for 10 years and never had an issue. Yes Allstate is more than other insurance companies but you get what you pay for. I've been happy with the service. My previous agent retired and I switched to Christine Merino recently and made sure the transition was smooth and revisited my policy to save me money. Her team and her worked hard to make sure I had better coverage than before and worked to maximize my savings. It nice to have an agent talk you through understanding your needs. Highly recommend them. read more

Christine Merino has been my insurance agent for several years, has always been helpful and reliable. I highly recommend her for all your insurance needs. read more

Christine is a "go getter". Always on top of things and willing to help outside of the scope of her job. You're definitely in good hands

Been with Allstate the last couple of years now and Christine Merino's Agency has been nothing but helpful in all ways. They have personally saved me hundreds of dollars off of my property policy by always guiding me through the policy process. The agency reps have been nothing but helpful when it comes to any issues I may have. Thank you Christine and team for all your help. read more

Christine Merino has been my Allstate Agent for 10+ years! I'm a retired insurance underwriter and I can honestly say she has always gone above and beyond my expectations. She is professional, congenial and gives new definition to the term customer service! I would recommend her to anyone! From this U.S. Army Veteran she's a definite 10 Stars! read more

Allstate Insurance Agent: Christine Merino - Christine Agent for 10 yrs! I'm retired underwriter she goes above/ beyond expectations. US Army Vet says she's definitely 10 Stars! - Home & Rental Insurance Near Me - Plainfield, Illinois

Christine and her girls are the best in the business. Highly recommended! If you need a new insurance agency, reach out to them! I've been with them for 20 years. read more

I am so frustrated and upset at Allstate. My car got totaled while being parked on the street, and I wasn't even in my car. It was the result of 2 other cars hitting one other and finally hitting my car. Allstate has refused to give me back my deductible because no one from the other vehicles will take blame even though it was their fault. You would think a person who WASNT even in the car would get their deductible. ALLSTATE HAS MADE THIS CLAIM EXPERIENCE A NIGHTMARE!! YOU WOULD THINK WITH ALL THE MONEY THEY MAKE THEY WOULD PAY BACK A DEDUCTIBLE, BUT THEY ARE TOO CHEAP TO DO IT FROM THEIR OWN MONEY. They are already raising prices but not caring about their customers. I would've been a customer for life, but now their brand will always be tarnished. I WILL NEVER BE AN ALLSTATE CUSTOMER AGAIN. I WILL MAKE SURE THIS REVIEW GETS ON EVERY PLATFORM UNTIL SOMETHING IS DONE!! Unbelievable. read more

Christine Merino's Allstate Insurance agency is one of the best I have ever worked with. It is clear that she looks out for her clients' best interests. It is refreshing to see such a personal touch and dedication. If you want the insurance process explained clearly by someone who cares, Christine Merino and her staff is the way to go. You won't regret it! This office lives up to their 5-star rating. read more

I've been an Allstate customer for over 10 years! I have referred all my friends and family to this agency. The ladies in the office are very welcoming and go above and beyond!! Insurance made easy at this office:) read more

Excellent customer service. Christine Merino helped us with a claim when my teenage son had an accident. She helped us get through the claims process and even recommended an auto body shop for the repairs. The auto body shop did a fantastic job. The whole experience was handled professionally and with a personal touch. I've never had a better experience with an insurance claim than this one. Allstate and Christine Merino's agency are first class. Highly recommended! Update: Our basement recently flooded and we received the same fantastic service from Allstate and Christine Merino's agency. Within 1 week our basement was dried out and ready for new carpet! Christine has always been there for us when we needed her. Very highly recommended! read more

I have been a customer since June of 2007, I switched because of the competitive rates and outstanding customer service. I have continued to check and compare rates and they always offer me the best value. Calls are handled quickly and efficiently. They always answer my questions and make sure that I have the best coverage for my needs. I just called about coverage for my new car, and could not be happier with the phenomenal service I just received!I will be a customer for life! read more

Christine and her Team are extremely professional! For the past 10 years they have gone above and beyond to make sure My Family and I are protected. I highly recommend!!! read more

experience is a joke, agents don't communicate, look into issues and custermer service varies. covid is they'd go to crutch to leave blame on. It's affected us all pick up the slack and do your part. If it wasn't for the rep at the dealership my car would still b sitting there read more

I have been insured with Christine and her Allstate Agency for 13 years. Christine and her staff have always been very courteous and professional, and have taught me more about how insurance works than anyone I've ever worked with. Someone on here is giving her one star and accusing her of cheating them, and I can tell you after knowing Christine for 20 years personally and 13 years professionally that this is virtually impossible and is probably just some disgruntled former customer who wouldn't listen to reason. Ignore the haters...there will always be some. Christine's agency is a class act. Find out for yourself!! read more

You are not in good hands with Allstate. All's they do is Jack up their rates and when you call them up they cannot give you a solid reason why the premium has changed. Instead they offer you to sell you other policies. This office is in for the money and not really there for their customers. When I first started with this agency the entire staff treated me and my family nice until we called them up with questions regarding the policies then no one wanted to help. And when our needs weren't being taken care of I would ask to speak to Christine Merino. And I was told she was not in the office. If I asked for a call back Christine couldn't even give us a courtesy call back. When I threaten to leave they will try to offer me gift cards so I can stay as if that was supposed to solve the issue. The best way to describe this office just money hungry. They are only interested in your policy when they want to take your money but when problems come up they don't want to be there for you. Christine and the entire staff are unprofessional and rude. Leaving this office was the best decision my family and I did. If you are looking for great customer service and to save money in the area Maria Capetillo with State Farm is the place to go. If you have questions they have answers, great communication skills from the whole staff, and your money and policies will in fact be in great hands unlike with Christine Merino and her Allstate office. read more

Overall great experience. The agency made my transition quick and painless. Great rates too. Good customer service.

Free simple process. That's the way I like it. No BS. Straightforward and so far honest

Just love Christine, my sister recommended her and I switched, saved money. You gotta love that. Very thorough and very polite. Have had a great relationship with the company. read more

Do NOT trust this agency. I have been insured with this agency for 13 years with both homeowners and auto insurance for my family. Over the years this agency has gone down hill. Sadly, I did trust Christine and do know more about her than she does my family but money is always more important than keeping longstanding customers right? Even when they are not at fault. We have a family too and she left mine in the cold without any written confirmation giving verbal cell phone promises for over a month dangling an issue throughout what should be a memorable holiday season into the new year! Christine was too busy to rectify our insurance for over a month of "we'll take care of it" when her office incorrectly billed us. They proved to have poor communication between office members without no continuation of care passing me around. Denise never made the change yelling like an immature child because she could not take responsibility for her initial error and lack of follow through, Karina sent a bill with a smile saying we owe without being informed and myself having to correct her, and Christine was the most disappointing of all because she had my trust for many years. Through the years, they have proved to be more and more disorganized, incompetent, and now unprofessional and have incorrectly billed us, NOT once in over the years, NOT twice, but this was the LAST time. They will not take responsibility or accountability for their errors and ALWAYS use Allstate corporate as their scapegoat for every mistake made giving Allstate a bad name. Absolutely NO loyalty to longstanding customers. Do not trust in this Allstate. Switched to State Farm in 2 hours and saved hundreds without the drama. read more

One of the worst experiences with Allstate Insurance and Christine Merino. I was a customer with Allstate for over 15yrs roughly 13yrs for home and auto. Allstate did nothing but jack up their rates every year with some nonsense about comparing apples to apples. I have never missed a payment or have been late with a payment for 15yrs and continued to put up with their ridiculous charges and up charges every year. It was not until I purchased a new vehicle and insured it through Allstate and completed the paperwork and even went to the field office to sign and date all of it only to find out 3 months after paying for this vehicle to be on my insurance they could not find any records although I was paying more for my insurance. It took them close too two months to figure it all out but I was still receiving my new insurance card with the vehicle on it. After all that mess they told me I owed them back payment for the past 4 months...so I left and went to State Farm. No hassles no fake comparison with apples to apples, no upcharge, no billing issues. Take my experience for what it's worth the longer you stay with Allstate and Christine Merino the more you will have to pay. What a total scam and a bunch of liars. Don't believe what she says is all true also the staff under Christine Merino are a joke. No professionalism, no competence and completely unorganized. YOUR DEFINATELY NOT IN GOOD HANDS WITH ALLSTATE!!!! read more