These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

The following might help people. There's a fundamental problem with the relationship between ALE…read moreSolutions, your Insurance Company, and the reality of your insurance policy. If your homeowners policy covers loss of use to your home, you probably have a time frame and dollar threshold based on the rebuild cost of your home. "Unlimited" is usually based on cost of rebuilding the home. And there is probably a "reasonable accommodation" aspect mentioned in your temporary housing options. Reasonable is open ended, but at the very least based on how many adults and children lived in the home, and given local ordinances on how many people can occupy a rental home or apartment etc, reasonable generally means you need x amount of bedrooms and something on par with your home. (also including kitchen, bathroom, pets) Your insurance company contracts out finding temporary housing to ALE, who is always going to be limited to what is actually available. DO NOT ALLOW ALE or your Insurance company to put you in a hotel, extended stay, or rental home if it DOES NOT MEET THEIR OBLIGATIONS TO FIND YOU SOMETHING EQUAL or reasonable to your home. And yes, the Insurance company might use unethical means to deceive you of what your entitled to. ALE has an up and down reputation, but it has a lot to do with your Insurance Company not meeting their responsibility of finding a reasonable accommodation. If the only thing available is 3 hotel rooms at the local Marriott. And ALE can't find you a 3 bedroom, 2.5 bathroom house with a fenced backyard for your two dogs. YOU HAVE EVERY RIGHT to tell the Insurance company the 600 foot 2 bedroom home offered by ALE SOLUTIONS isn't good enough. You have every right to refuse those offers if they don't meet the contractual obligation in your insurance policy. Stay in that Hotel. Yes, the Insurance Company is going to spend 15,000 dollars a month and wants you out of the Hotel. It is not the customers fault that the insurance company did not realistically handle the housing shortage issues in a market. Nor is it the customers fault that they hired ALE Solutions who doesn't offer a sensible market rate to the Insurance Company on hotels stays, and extended stays. You probably can find a cheaper extended stay rate then ALE Solutions did. In all reality, ALE doesn't have people negotiating rates with hotels, or rental properties at reduced rates. You might think they did. But they don't. You will eventually have an Insurance Adjuster (possibly lying to you) trying to tell you, that you must move out of the hotel because (it's expensive for the Insurance Company). But again, it's not your problem that your Insurance Company is lazy and doesn't have good business practices. ALE is only going to offer what is available. And the entire country has a housing crisis. Good luck finding a month to month temp rental. Don't do it, tell them to honor the contract and F off.

Cal was so great! Insurance can be intimidating, but he made the process easy and painless. He came…read moreup with multiple options to best meet our needs, explained things clearly, and was quick to answer questions.

Claire has been amazing to work with. She's been very attentive and helpful with everything I've…read moreneeded.

Just really good people to work with! They place our auto and home insurance and I have been very…read morehappy with the level of service and the quality of coverage!

Dawn was super insightful and helpful. although she didn't receive a penny from me, she still…read moretreated me as if I was a long term client. highly recommend

My daughter is a college student driving a 2020 Kia Forte. Mike steered us to AAA insurance that…read morecharged her $1800 dollars for 6 months. He is only out for the dollar. Don't trust this guy.

I contacted Mike P. based off a referral. I'm newly married and knew Life Insurance is important…read morefor myself and my family. I knew NOTHING about insurance.He was super informative!!! Mike was VERY patient and helpful! He seriously gave me every option I needed without hesitation. I finally made a decision and couldn't be any happier with his service & my policy! Thanks!!!! Would highly recommend to all!

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

I've been a State Farm customer for many years, but unfortunately, my experience with Bill Gigler's…read moreoffice has become very frustrating. I received a bill from State Farm without any explanation of why I was being charged, despite already paying thousands of dollars for my auto and home insurance. I called the office and spoke with Elizabeth and Schyler, and I also emailed the office and Bill Gigler directly, hoping someone could explain the charge and help resolve the issue. I even called State Farm's 800 number, but I was directed back to Gigler's office. Unfortunately, I never received a satisfactory explanation or resolution, and I never received a response from Bill Gigler. After being a loyal customer for years, I expect my insurance agent's office to be responsive and willing to help when there's a billing question or concern. I'm disappointed that I've had to spend so much time trying to get a straightforward issue resolved without getting the assistance I needed. I'm now shopping for a new insurance agent who values customer service, communicates with their clients, and is there to help--not just collect payments. Unfortunately, based on my experience, I cannot recommend this office.

I cannot say enough good things about Jaime! He helped me to insure my photography business. He has…read moreexcellent communication skills. He thoroughly explained what exactly was covered in my coverage and answered all of my questions. He took a great care of me every step of the way. I know I can sleep well knowing I have the best coverage for my business thanks to Jaime! I can't wait to work with him again!

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Got to work with Phil today in regards to my condo policy. He was informative and helpful and…read morepatient with my questions and concerns. He was also a delight to talk to making a tedious task fun. His personal touch definitely influenced my choice to use not only State Farm but also the Kinsley group in particular. Thanks Phil.

This State Farm agency in Aurora gave me a good discount for my insurance policies in 2024 compared…read moreto it's competitors. Leticia has been a very polite and knowledgeable agent. Would definitely recommend this agency for future insurance needs. Thank you!

Awesome service! Olivia helped me understand insurance and actually got me better coverage and I…read moresaved money over Allstate and State farm. Call her at 224 659 0297 or email olivas@farmersagent.com

OMG. Olivia showed me that the coverage I was getting from State Farm was complete CRAP. I'm soooo…read morethankful I didn't get in a serious accident while being covered by State Farm. I was hardly covered. I'm wondering why my agent there never told me what I was actually paying for after all the years I had them. And I'm wondering why I was paying SO MUCH for such CRAP coverage. Olivia explained what coverage I needed and got me WAAAAY BETTER coverage at waaaaay lower cost. I am thrilled that I am saving so much more money and I have the peace of mind that if, God forbid, I did get in an accident, I would be taken care of. So please, if you've have Allstate or State Farm (or any insurance!) Please give Olivia a call and see how you can be better covered for a better price!!! Thank you, Olivia!

My family has had Greg taking care of our insurance needs since 2004. Him and his staff are the…read moreabsolute best and always quick to help me and answer questions.

I have been very pleased with Mahoney's agency's performance in providing & servicing my auto &…read morehome insurance needs in a timely, efficient, effective and economical manner. I highly recommend them. Kim Rogalin Aurora, IL