I'd give this company zero stars if I could. I am writing this on a Wednesday morning. Last…read moreFriday afternoon I called - as a potential customer - looking for a quote on homeowner's insurance. I was told that only one person could help me, and that she was out until Tuesday. I left my name and number and was told to expect a call. Yesterday came and went. I called back this morning and reached "Pam." She had a very demanding attitude, and put me on hold twice before even getting to the business at hand. She asked/demanded if I wanted a quote from her - or not. I told her I was wondering if she was going to apologize for no one returning my call, and she stated "No, ma'am, I am not." I cannot imagine the difficulties I would have with this firm if I purchased their product and then had to make a claim. I wanted to deal with a local business, but certainly not with Pam at Bush-Thompson. She sounds hideous!

I am greatly disappointed in the lack of service in regards to obtaining a quote on both auto and…read morehome insurance to compare with my current policy. In July, 2017, I talked with Patty at the Orange Park office and I followed up by emailing my policy coverages and accident history to her per our phone conversation. Never heard a word back. Seven months later, in February, 2018, I utilized their website in submitting a request for both homeowner and automobile coverage. I waited 5 days for a call which never came. So I called the office on Friday Feb. 23 and was transferred to Patty. Left a voice message requesting a return call, which has not occurred as of March 3. I can only surmise that this company does not either want or care about potential new business. Possibly, either the emails or submittal button on-line not working properly are the culprit. Whatever the case, the system is dysfunctional from technology to the human element. A rating of 1 is a stretch, it should really be zero if that rating existed.

Had an accident that ended up totaling my car. Could not have had better service from the first…read morecall with Barbara to all the different agents that had to be involved . They were all great. Was a loyal USAA insurance member for 45 years and left six months ago. Barbara's group blows them out of the water with service and knowledge.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: FL-A051102

Katherine's office has been very helpful with meeting all my needs. Casey made switching carriers a…read morebreeze while saving me money in the process. I love the convenience of having someone I can call directly and even meet with in person just around the corner! 5 stars all around!!!

It is absolutely ridiculous how many times I receive contact from this location after requesting an…read moreonline quote. Jackie continues to harass me each day by phone and email asking if I am ready to switch from my current provider. I asked her not to call me but she still does. Today, I received a postcard in the mail asking me to call her. I sent an email to her boss telling her that if I receive any more contact, I am reporting them to the FTC. I will not do business with this office.

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

Hard pass.i waited almost 2 months to receive my homeowners refund which they mailed to my address…read moreof which the property had been sold. Also when I signed up for an auto policy i waited almost 2 months to receive my insurance card that I like to keep in my vehicle. I called repeatedly and explained that I wanted a physical card for my wallet. All I got was the run around. Unlike a good neighbor, State Farm was not there. Poor service to say the least. Next!

I had been a customer of this business for over 30 years. That relationship ultimately ended due to…read morea failure to ensure that my insurance premium was paid. The issue arose when the insurance company was changed and proper follow-up was not completed. I contacted the office more than 30 days ago to have the matter corrected. At that time, I was told that they had contacted the mortgage company and provided the required insurance information. However, approximately one month later, I received another letter from the mortgage company stating that there was no insurance coverage on the property. I contacted the office again and requested that, since they indicated they would be emailing the mortgage company, I be copied on the correspondence. When I received the email, it was sent only to me and not to the mortgage company. Additionally, it contained incorrect information: it referenced the wrong insurance policy and the wrong property. The information was being sent to the incorrect insurance company. Specifically, the house that does not have a mortgage was listed with policy information intended for the house that does have a mortgage. At that point, I simply wanted the issue to be properly handled and resolved by their office. However, in their response dated 12/15/2025, they did not state that they would take responsibility for resolving the matter. As a result, I no longer had confidence that the issue would be addressed correctly or at all. Due to these repeated errors, lack of follow-up, and loss of trust, the matter remained unresolved and ultimately led to the termination of a long-standing business relationship.

My family has used him for almost everything for two decades. He truly cares about his customers…read moreand provides wonderful service. Highly recommend!

Always a wonderful experience. Everyone in Britni Burkin's office is pleasant and helpful. Needing…read moreto find yet another homeowner's insurance carrier is stressful but Mardi got us through it.

We have always gotten fast and courteous service. We are extremely pleased to do business with them.read more

A Newton and Young Insurance was recommended to me by the owners of the Roadhouse to insure my food…read moretrailer and truck. They were very helpful and always followed through with phone calls and emails with quotes and information. They always went above and beyond!! Competitive prices but the service is the reason I'll always use them for any future Insurance needs. Good people!!

From the owner: A Newton & Young Insurance is an independently owned and locally operated agency offering property…read moreand casualty insurance products. Our team of professionals have over 75 years of combined experience navigating Florida's crowded and noisy insurance marketplace. With all the internet, radio, television, and print advertisement today, how is a consumer expected to differentiate between companies let alone products? The key is realizing that a professional is best equipped to provide guidance through all the noise and clutter. Our team will shop the marketplace with multiple carriers and look for the best coverages at the most competitive rate. We understand that an insurance policy purchased on line in 7.5 or 15 minutes may not cover all your loses at claim time. Contact one of our specialists to customize a policy suited to your individual needs. We are proud supporters of the Armed Forces and their families. Our team thanks all who have served to protect this great Nation. Our owner, Cindy grew up in a military family and greatly appreciates the efforts of our service men and women. Her father, the late A Arwood Mays, Veteran AMCS, USNavy served 30 years to protect our country. Talk to us about many of our products that provide military and special technical training discounts. Companies include: Travelers, Progressive, National General, Heritage and Foremost. Florida Family, American Strategic, Ark Royal, Capitol Preferred, Heritage, Cypress and Geo Vera.