I want to give a huge shoutout to Balina Humphrey at RICCI Insurance Group for the absolutely AMAZING customer service she provided. I was in the process of changing my home insurance from Frontline Insurance because they were seriously overcharging me. I reached out to Balina, and within literally minutes she already had a quote ready for me AND had home inspectors scheduled to come out and inspect my property. The speed, professionalism, and efficiency were beyond impressive. What made this even more refreshing is that before speaking with Balina, I had contacted my auto insurance company, Progressive, to see about bundling my home insurance with them. They gave me the runaround for about 45 minutes and nothing was accomplished. No progress, no solutions, just wasted time. Then Balina came in and handled everything quickly and smoothly like it was nothing. And on top of all that, my annual home insurance cost was literally cut in half. When I say this is probably the best customer service experience I've ever had, I'm not exaggerating. And I'm not just talking about home insurance. I'm talking about customer service in general, whether over the phone or in person. She is truly on another level. If the owner of RICCI Insurance Group is reading this, Balina deserves a raise. Seriously. She was phenomenal. I will definitely be sending referrals their way. Thank you so much, Balina. You're amazing! read more

I was introduced to the Ricci Insurance Group through a mutual associate. I was working with Noelle. Let me just say that she was an absolute joy to work with! She went over and beyond to make sure I had the best coverage for me and my family. She responded to all of my questions in a timely manner and believe me... I had a lot of questions. She was extremely professional and fun to work with. I even gave her the nick name... "mob boss". She felt more like a friend! I also had an opportunity to meet Mrs. Ricci. She introduced herself during an office visit and seemed very eager to please her potential customer. Highly recommend this insurance group for all of your insurance needs. Great customer service. read more

If I could give ten stars, I would! We were in a time crunch to get our property (primary home and rental property) covered by insurance. Our unique situation was put in the "to hard basket" by other brokerage companies and I am so GLAD that I found Ricci Insurance via an online review. Noelle, an agent at Ricci Insurance, stepped up to the challenge and was absolutely amazing to work with. She was able to secure adequate coverage for our unique situation in a timely manner. Noelle's attention to detail saved us money and time. We are thankful for Ricci Insurance and will be referring our family, friends, military connections and real estate investors to you. Thank you so much! - The Grants read more

Totally Concur with Corey Bs comments here. These other 4 stars have got to be "bullcorn" I shop around for insurance for all my needs this place is one of the worst. I spent years working in the Insurance Industry as a claims adjuster and this company does not understand customer service. ---poor response times on emails --- too much use of texting --not interested in face to face coordination --employee turnover--3 pocs in 12 months, none w a lick of sense --"new businees development agent' does not want to be bothered with new business?? Im moving my business eleswhere. Too many other options to put up w lackadaisical urgency. read more

I have had the pleasure to work with RICCI Insurance for over 9 years. We have our policies with Ricci - when we have any questions the TEAM is always very informative and takes time to help us understand. Our daughter and her husband have their Home and auto with Ricci. The team has been responsive and helpful in all interactions. We have needed to call the office after a car accident because it was the first thought - NOT who is my auto insurance with but call Ricci - they will walk us through it. We have referred several friends and family BECAUSE WE WANT THEM TO GET THE BEST insurance help possible. read more

I was buying a house that I discovered was incorrectly classed as a PC 10, which was driving my insurance quotes through the roof. While working with 3 different agencies, 2 of them basically told me to see what I could do and let them know what I found out. Stephanie with Ricci got in contact with the fire department and got them to submit in writing that the PC 10 was incorrect, and cut my quotes nearly in half. The willingness to put in that extra work for me to get me the best quote I could get was truly above and beyond, and has earned all of my insurance business going forward! read more

I can't even express in words how helpful and wonderful Noelle has been for the past 2 years. She goes above and beyond to find you the best insurance for your needs. I've recommended her to all my family looking to switch insurances and they have only but kind words to say. I look at her like a friend now because of everything she has done and all the phone calls I have made to her (she has answered every single one of them) even though I can be annoying with all my questions. I highly recommend this company and Noelle. read more

I want to give 5 stars to this company and specially to Melissa Crane. Since I am part of the insured by this company, Melissa has been there for me and has guided and helped me throughout the insurance process. She is very professional in her work and very patient with me as I am a "first time buyer" and I really had no idea of all the steps that had to be followed to obtain insurance for my new home. Thank you Melissa for all the guidance you have given me. Thankfully, Lazaro F Gonzalez read more

Ricci Insurance has been great to our family while owning 2-properties in Fla. We especially enjoyed and highly recommend Brooke Mong, agent along with Whitney Ricci. These ladies and staff are the BEST!!! Brooke and Whitney, both, are efficient, caring, and knowledgeable. Ricci Insurance was able to secure us both, hazard & flood insurance, in a short time frame in order to close on recent purchase. Thank you Brooke & Whitney. Dennis & Sandra Sands Johns Creek, GA read more

Melissa, the Agency Manager, is AMAZING!! From service to sales, the entire team is WONDERFUL to work with. I have done business with the Ricci Insurance Group for YEARS and have referred dozens of people and businesses to them and they report back with similar glowing reviews. You can't go wrong with this agency. They handle my personal and business coverages and are not only knowledgeable, but an absolute PLEASURE to work with!!! read more

Jen is simply amazing! Where I thought I had a major problem Jen came to the rescue and gave me the confidence she was going to resolve it. She was calm while she listen to my concern, and was knowledgeable on how to take care of it. We had a planned and within 24 hour...poof all was resolved just like that! You couldn't ask for better service! I would recommend Ricci Insurance group to anyone! Just go see Jen she will take care you! read more

Brooke and the entire crew are truly "Insurance Ninjas!" I have cause to deal with insurance agents and agencies every day as both an real estate investor and a lender- and I am hooked. All of my business goes through Brooke and I'll refer every client I can her way. She is attentive, sharp and always has my best interest at heart. They stay on top of their game and are simply the BEST at what they do. What else is there to say? read more

I just moved to Florida and asked my son-in-law where he had his car insurance and he told me Ricci Insurance Group and I am glad that it's we're I went to because Noelle done a great job of finding the right insurance that I needed. Great job from Noelle and Melissa. If you are looking for great service and people willing to work with you then go to Ricci Insurance Group, you won't regret it. Wanda K. Middleburg,Fl. read more

After making my transition from the Navy to the "real world", I was having difficulty finding the right fit for myself. After my interview with Whitney (the owner) I knew I wanted to be here. Fast forward to now and I could not have asked for a more genuine, honest, or hardworking group of people than I now work with. The teamwork here is unreal and I'm happy I landed here. A+ Company to work for. read more

Noelle saved my bacon. I had a real estate investment deal nearly fall through because another insurance provider could not meet the requirements of my lender in a short time span. Not only did Noelle satisfy those requirements, but she met the same rate as the other provider all in the same day! So glad I have a broker in my corner with her experience and know-how. Thank you! read more

I needed some help updating my records on file. I phoned Ricci Insurance Group today and was connected to Terri, who was super friendly, helpful and patient with my requests. She was able to do everything I needed quickly and efficiently and I was very pleased. I have been using Ricci Insurance Group for several years now and have always been satisfied with their services. read more

Balina Humphrey of Ricci Insurance Group saved us a lot of money with our new liability and hazards insurances for two of our investment properties we owned for 9 years. The profit margins have decreased in the past several years, so saving money on insurance premiums was very important for us. She was fast, thorough and went far and beyond. Thank you Balina and her team! read more

What makes Rob and Michelle at Palm Insurance the best? Here's a short list - They always: 1. Provide outstanding customer service 2. Tireless shop the markets to find their customers the best rates 3. Answer their phone and call you back 4. Treat you like family 5. Make you glad you have them on your side. How do I know? Because I'm a Palm Insurance customer!! read more

I called Reeses Insurance and dealt with Sheila Millar. She was exceptionally helpful. Answered all my questions and even gave me some hints on saving money on my homeowners insurance. When was done she was able to save me $1400. Sheila was professional got back to me when she said she would. I'm very very pleasant. It was a pleasure dealing business with her. read more