They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would…read morenot return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size.

For the last several months, they have informed me they can only provide me with one cannula of…read moreeach size, due to shortage, I will be switching DME providers. Hopefully, it is not because they are going through a Medicare review on my account.

Been housebound and my children wanted to take me to the Zoo for Mother's Day. Of course the Zoo…read morewas sold out of Electric Scooters. After a few calls we found them and they delivered to our home, picked it up the next day. Shaun was very pleasant, we will use them again soon. Thank you

Terrible. They don't have a list of vehicles they are able to work with. You have to make a…read morepurchase on a vehicle then they'll know if they can work on it. Sucks because they are the only place in New Mexico. Equipment constantly breaks within first year equipment failed within 3 weeks leaving me stranded. With 5 more breaks within that year total of 10 altogether causing more stress than needed. I now have a legit fear of going anywhere without help because of how many times different controls every where break! Whether it's the seat stuck outside my truck, or the wheel chair lift failing outside the bed of the truck. If there was another place in New Mexico I highly recommend it over this shit show. Poor customer service, poor installation and poor equipment. If I can give zero stars I would. The state should step in on this company on behalf of disabled people around the state.

Do not call them to install grab bars. VA sent them to install shower grab bars for my husband a…read moredisabled Vet. A few weeks after installation we noticed a crack in the shower wall (that we've had 22 years) Terrible customer service. We do not recommend them and plan to notify the VA.

Being a disable vet, the VA provided a power wheel chair and Southwest Lift provided excellent…read moreservice with the chair and lift.

horrible customer service. All com munition was because I…read moreinitiated it. When I did get to talk to someone I was given partial information and made at trip all the way to the location only be told "they made a mistake". while sitting in lobby for it be squared away I got to hear a call on speaker with the worst customer service ever.

I've tried 3 DME companies, and as most providers will tell you, they all suck. Lincare is by far…read morethe worst. I received a call from my provider confirming my 90 day appointment. I told them I hadn't heard from Lincare at all. They called a week later and scheduled me for an appointment. I had to block the toll free line (India) because they could not understand why I wasn't ordering supplies from them. I spoke with a woman (manager) at the local office, and a man. The woman was rude and gaslighted (gaslit?) my provider because they requested the mask that I use (15 years), and din't check every box. When the man called (also rude) to try to get me to order more supplies and still had my order wrong. Hopefully I'll be able to switch companies (again).

This place is a joke. If you want simple or more advance wheelchair repairs do not bring you chair…read morehere. Mid appointment they will suddenly decide that they just can't be bothered to do a service. The business has zero follow up / follow thru. So disappointing. I provided photos, descriptions of a basic install that I wanted. Scheduled my appointment. Offered to pay for my service with card out of pocket. Then sent off with zero repairs and not even a tire change. In the past the service technician had damaged my chair. More than 6 months have past since trying to order a back rest thru this company and no surprise still hasn't happened.

Thank you to Amanda, Sandra and Anthony for their excellent customer service. Their attention to…read morehow essential it is to my independence to have my power wheelchair in top notch operationg condition is truly appreciated! Chris

I'm incredibly happy with the work I had done by right track constructors. Due to safety issues…read moreand a rather bad fall I took in 2020, I needed to have a landing built out along with a stair climber in my garage. The work is amazing. I now have a safe and usable area were before I had only safety concerns. Additionally, they put a stair climber in my living room and it's been wonderful. Given the issues I have with my joints and wanting to avoid partial knee replacement I decided this would be a good option. I also figured this would be wonderful going into my golden years when I might need extra assistance. The follow up from the company as well as the communication has been very good. In fact, we had tried to get several other contractors over to at least give us a bid but couldn't get most of them to call us back. Another guy showed up and then dropped the ball and never contacted us again. Jeff at Right Track was the only one to follow through, not only to give us a quote, but to actually complete the job in a reasonable amount of time and with everything for which we asked. If you're in the market for safety equipment and/or safety construction around your house, I want to highly recommend this company. Give Jeff a call and he will be happy to help you out.

From the owner: Specializing in Mobility access for your Home and or Business…read more Ramps built to your needs, Stair Climbers to get you upstairs, Vertical lifts, Patient Lifts and much, much more. Having trouble bathing? We can install Walk in Tubs and create roll in showers.