They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would not return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size. read more

For the last several months, they have informed me they can only provide me with one cannula of each size, due to shortage, I will be switching DME providers. Hopefully, it is not because they are going through a Medicare review on my account. read more

Everything about my experiences there could have been better. The OSA department is a ghost town. Finding someone to talk to you (with interest) is unlikely. Their supplies are limited. Their policies are draconian. The main store is much the same: rude or disinterested staff, disorganized, and draconian policies. This is why online providers flourish. If you want to keep our business, treat us with respect and interest. Otherwise, we'll shop online. read more

A & R Oxygen Supply Violates Medicare Rules - Still Denies Backup Systems, Even After POC Qualification NOTE: UPDATED THE FOLLOWING DAY A & R Medical Supply is putting vulnerable patients at risk by violating Medicare safety standards and allowing non-clinical staff to interfere in care decisions. My 97-year-old mother, who is homebound, legally blind, and dependent on supplemental oxygen, was initially denied both a required backup oxygen system and access to POC (portable oxygen concentrator) qualification testing -- simply because I pointed out that an A & R employee, Delores A. Centeno, refused to comply with Medicare regulations. After I reminded A & R that CMS requires a non-electric backup system (such as a tank) even when a patient has both a stationary oxygen concentrator and a POC, senior marketing manager Delores A. Centeno abruptly canceled my mother's scheduled test for the following morning. Despite having no clinical credentials nor legal training, she inserted herself into a medical decision. Her rationale? I "knew too much" about Medicare policy. This was clearly an act of retaliation by an employee with a fragile ego. Fortunately, my sister spoke to another staff member the next morning, and A & R finally agreed to perform the test. My mother qualified for a POC -- exactly what the test was supposed to determine. But A & R -- and Centeno specifically -- still refuses to provide the federally required backup system. That's a direct violation of Medicare Supplier Standard #12 (42 CFR § 424.57(c)(12)), which mandates that oxygen suppliers maintain rented equipment in safe, working order -- including a non-electric backup when the primary system relies on electricity. Their excuse? "We don't do that." In other words, A & R knowingly ignores federal law, even after being informed of applicable regulations. Centeno claimed she's "been doing this for over 20 years." But based on publicly available information, that claim appears highly questionable. I'll simply say that certain documented events from her past would likely have interrupted continuous employment in any setting -- let alone healthcare. I will be urging regulators to take a closer look. It's also worth noting that A & R has signage in at least one office offering discounts in exchange for positive reviews. This raises obvious concerns about the integrity of its online ratings. I want to make clear that this review reflects my personal views alone. No member of my family has asked me to write it, reviewed it in advance, or endorsed its content in any way. I am writing this because I believe it's important to protect my mother -- and other patients -- from harm, particularly those who are elderly, disabled, and entirely dependent on oxygen for survival. Sadly, A & R allows a marketing manager to make clinical decisions that directly affect patient care. I strongly urge all those in need of durable medical equipment (DME) to boycott A & R Medical Supply until Delores A. Centeno is permanently removed from any patient-facing role. Based on numerous other reviews, I am clearly not alone in experiencing serious issues with this individual. In my view, Ms. Centeno is an apparent moron who lacks the educational and ethical background necessary to function responsibly in a healthcare environment. I've already begun the process of escalating my concerns to CMS and the Office of Inspector General. In serious cases like this, regulators have the authority to impose sanctions or revoke a supplier's Medicare billing privileges entirely. In fact, CMS has the power to terminate A & R from the Medicare program altogether. And frankly, based on what I've seen, that outcome would be warranted. read more

I stopped using them when I found I could get the same CPAP supplies online for less than they charged as a copayment.

DO NOT GO HERE!!!! Please! First of all, took 5 days for "James" to submit my prescription to my insurance company. I called my insurance company and there was no need for preauth. Secondly, Daniel (Resp Therapist) doesn't know his a$$ from his elbow! Told me my machine was READY TO GO (to take home (first time user)) and when I got home, he had not registered my machine with CPAP company so they could track my progress for my Dr. Then, Daniel did not set me up for Bluetooth to the machine and when I called him to get this information, .... needless to say after 5 phone calls I am still waiting. 20 days later. I called the GM there "Margarita" or whatever her name is and she's just as stupid as Daniel! This place should be shut down or boarded up as everyone there has an IQ of a carrot! read more

Private paid for service. This company will only supply 1 portable O2 tank and regulator due to req 1L of O2. Their "refill day" was a holiday. They were not willing to prorate prepaid cost or assist with providing another full portable bottle. They have 1 receptive employee out of the 3 talked to. As a business owner, I would want that changed. Patients should be less active because they require a low amount of oxygen? read more

I submitted a prescription for compression stockings on 12/24/25 and after 2 visits and 5 phone calls for UPDATES I still have NOT received my needed stockings for my upcoming surgery???? Yolanda Lovato read more

small selection of cpap supplies but i found what i needed. Employees very nice but didn't know much about the products or availability

Came here for some supplies. They filled out all paperwork that was needed for my insurance approval. They took measurements and special ordered correct sizes for everything that I needed. The service is quick. The wait is not long. You could easily get what you need during a lunch break. They were very thorough and José did a great job, will return. read more

New Oxygen concentrator order. Order was placed by physician on January 2, 2025. First home visit scheduled for 1/24/25, was told they would be there between 8-5. Could not get any better than that. A&R Medical was a no show. Called A&R, they apologized, saying the driver ran out of time. don't exactly know what that means. Reschedule for 1/29/2025 between 12-5. Again a no-show. Called back again, and had a concentrator delivered on 1/30/25. No tubing or nasal cannulas left to use the concentrator. Called on 1/31/25 to speak with Delores (manager) said the could deliver nasal cannulas on 2/3/25. When we first contacted A&R we told the company we could not do any Thursday deliveries due to standing appointments. Today Delores the manager says they can only deliver on Thursday. So why were the first 2 deliveries scheduled on a Friday, and the following Wednesday. The service is bad. Dolores as a manager, does not care about patient care, or the service they attempt. I wasn't going to leave then a 1 star rating. But you have to post a review. Don't use this company. Jeffery L. read more

To all of you customers with negative reviews, i strongly suggest filing formal complaints with the FDA and your insurance company. I too had a horrible experience. It's not just a 'for profit' business, but the medical field can cause physical harm to people. If we all file complaints, maybe there will be consequences to their profits and just maybe less damage to other patients. read more

Five stars to a and r Delores who came thru and worked with the hospital. Who. Was falling down on the job , she was not , thank you Delores for possibly saving my life , thank you read more

Friendly and knowledgeable staff A & R is a great place to get all your medical supply needs!

I left Tx heading to Vegas on vacation. When we stopped for the night I realized I had forgotten part of my c-pap harness. I called around and A&R said they had what I needed. Although it was different from what I was using on my machine, it fit my machine and I actually like this cushion and harness better. They were so helpful and friendly. A real life saver and vacation saver. read more

I've been using A&R (Lomas store) for CPAP equipment for many months. I go in every month for replacement supplies (filters, tubing, cushions, etc.) and they have been a reliable source which is the reason I've continued to go there. No complaints from me in this regard. The problem is some of their employees. The woman at the reception desk is excellent! She is friendly and helpful and kind. The male employees however are rude and mean and need to be replaced. For example, I recently asked a question of the women at the desk and she gave me the best answer she could and I accepted that. The issue came up when one of the men overhead our discussion and took it on himself to angrily and rudely invite me to get my supplies elsewhere. I was stunned! His reaction was completely unprovoked. I would think that this is an anomaly but I was also treated shabbily by a different male employee a few months earlier. There is something wrong with a business that hires such angry and mean employees or maybe they create bad workers! The fact that they have been a good supplier is overwhelmed by how they treat people. I wonder how they stay in business. I have choices so I'll now search out their competition to provide my supplies. read more

I called A and R and asked them if they could take a bwd order because they are the only competition in Albuquerque for HME who has lost my prescription or had other excuses for two years. I was hesitant because of their past ownership and all that medicaid fraud. I gave my insurance information. They said yes! They could do it! I have a serious spinal injury and my current bed has been broken for two years. I have been sleeping in my wheelchair or on my loveseat. As a 6 foot 4 inch tall woman? This is absolutely uncomfortable. It is more comfortable than metal and cardboard because the mattress doesn't exist l. I told A and R this. Its been 4 weeks since my doctor sent the script to them instead of HME. Last night I was in so much pain I vomited. I decided to call and see if things were rolling because I needed hope today that perhaps soon I can actually have a decent night of sleep. Instead I got told "Oh we aren't contracted with your insurance." A and R isn't changing its stripes. It is not worth the time to try. Apparently HME is still better because at least they are honest about not wanting to bother with doing the job. I am sure the newest owners absolutely have nothing to do with those past fraud cases but they are just as bad because the time spent trying to get anything done here could have been wasted on HME instead. read more

I went to 3 places closer to me in Bernallio, but they would not sell be basic oxygen supplies. I was told by 2 places to go to A & R Medical. Don't judge the place by the strip mall area. I walked in & was amazed at the stock of medical supplies to choose from. I am retire from a 28yr medical field career. The staff immediately welcomed me & ask could they assist me. Mrs D. Garcia was great helping me select my oxygen supplies for my machine, was able to get my new filter that was a perfect fit. They were even able to give me a couple items due to my disabled Veterans status. Some of my supplies could be issued by the VA, but the prices were very reasonable & I can get it RIGHT now. I will send everyone I know here & I will be back. Thanks Mrs Garcia. PS. She even gave me to new Mexican food places to try. read more

Management is beyond ignorant. This place can't keep a Respiratory Tech staffed because it is ran like a sweat shop. They keep taking new patients for Cpaps knowing they have no staff and making people wait 6 months or longer. The absolute worst medical supply in the state of New Mexico. Stay away. read more

A&R has met my need over the past year to supply back brace, cane and walker. Every product has met my expectations. Customer service is top-notch. read more

On 9/2, we purchased from the 5010 Lomas store in Albuquerque New Mexico, a Stander mobility bedrail. We specifically asked the sales person if it would work with an adjustable bed and we're assured that it would. I tried to install it that day only to find that it did not work and the directions / pamphlet in the product state that it would not work with an adjustable bed. I called the store to ask for a refund and was told I could and was given the name of the manager. I followed up on 9/12 to let them know I would be there and was told it was too late for me to return it. I was told that their policy is three days, which I was never told when I initially called. We spent over $600 and this item was $175. We were simply asking for a refund on an unused product. Contrary to the statement on their website which states that their company "...provides our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. " Unfortunately our experience with the sales person and manager was anything but superior, friendly and lacked in "expert advice". read more

This is my first ever review, too bad it's not more positive. I took my O2 machine in to get checked out, paid and brought it home, only to find out they had not put the filter in that they had charged me for, so the unit couldn't work as designed. My greater fear is that they pulled the old filter and didn't do any of the checking they charged me for. Manager was rude, she said go ahead and file a complaint, so here it is. read more

One of the saddest companies to work for or with ...The people that run the place are snakes, the place is slowly falling apart with cockroaches and mold. They are only worried about the numbers not the people as stated by senior manager Sheree Bowdoin. They will not take the proper time to work with people whether it's staff or customers. I've never been so ashamed to work for a company before. The owner is too busy going on vacations to worry about the business and allowing staff to be harrassed and when they ask for help senior managers Sheree Bowdoin and Dolores Centeno just make a joke of it. Like thier business it's just a joke they can not even keep a Human Resource staff. Hopefully they have been reported to the state, BBB ,fire department and FTC. read more

Starting in 2009, this company has been up,and down. The supplies would come in the mail as they were suppose too. Sometimes the tubing and/or mask would be the wrong one and I would have to take it to the store for a replacement. In 2019, the company decided to stop sending supplies in the mail so I had to drive down and pick them up. Sometimes they would be in the store, sometimes I would have to drive to the ABQ office on Lomas. Late last year, to get new suoplies, I needed to make an appointment in ABQ for a mask fitting. I find out a few months later, my preauth had expired before the appointment and I needed to pay out of pocket for the 1st time ever. The billing gave me a "deal" and told me I only needed to pay half. What a disaster. Shouldn't they tell me beforehand a preauth expired? This week, they call me and say they needed to come by and pick up my concentrator and mask stuff (after 12 + years) because they can't find the original order from my sleep study in 2009. If I can't find it (the doctors office is closed) then they want to charge $75 a month . Stay away from this company. They also like to show up every 6 months unannounced and check your concentrator without even calling first to setup an appointment. If I have to get a new sleep study, it certainly won't be with this company as my DME provider. Stay away from this place. read more

Horrible customer service shoddy rental equipment that breaks down and a billing office that is bordering on a criminal enterprise . Take nothing for granted , check and double check every form they ask you to sign , they like to slip in extra charges and fee's.......The only redeeming quality they have is are their delivery drivers but do not expect to see the same one twice they don't stick around long before they move on to reputable providers The only reason I deal with them at all is because due to my insurance I am locked to them for another 2 years . and can not seek service from another company. Oh and one last heads up they will send you to collections before they even send you a bill , and not just one collection agency but 2 read more

was totally disgusted with a and r. bought a tank of oxygen on saturday from them fully charged. on monday returned to have it refilled. A and r told me it would take up to 48 hours to refill. I explained that oxygen was for a person who was in hospice dying and need it immediately. I was told they could'nt expedite it any sooner. I was also told that they also couldn't swap it out with another. All there bottles were spoken for. The only thing they could do was sell a new bottle of oxygen for $100. altho they had no bottles for exchange....they had a bottle that could be sold. convenient for them . I felt no compassion from them. It was all about the money of a new sale. Will never again use them or recommend them!I read more

Hands down the worst DME company I have ever had the displeasure of dealing with. I stopped using them and a year later I had a collection agency call me because they hadn't completed the insurance claims properly, then after all that was settled, I started getting bills for items I never received. Then after that was settled and I was told my account was finally closed, guess what, yup you guessed it, I received another bill. Stay away from this company. read more

I walked in to get my breast pump script filled when I was 33 weeks pregnant. They didn't ask to see it...they just said to come back when I was 39 weeks pregnant. The whole idea of me going in early was so that I could be prepared and check this small thing off the list. With a properly filled out script, I didn't understand why they wouldn't give me my breast pump. Across town, the HME medical supply store had no problem giving me my breast pump with my script. read more

My husband and I were looking for a medical supply store, and A + R came up first when looking on line. My husband found this place to be lacking in customer service. The staff was short when asked a question. We both understand that with all that's been going on in the world things are hard, but that's still no reason to make someone feel like they are bothering you to do your job. If you dont like your job then there are two things you can do. #1. Quit. Find a job that makes you want to get up and go to work. #2. Suck it up. You have a job. Leave your "home" jacket in your car outside; put your "I'm going to give 110% today with a smile" jacket on. read more

The store is dirty. They have no customers. It is like a morgue there and the staff are brain dead.

I have just received a bill from a collection agency on A&R Medical. I have paid all my invoices on line. When I called A&R this morning, they want me to prove I have paid all my bills by taking in a bank statement. I can see I have paid all my invoices, why can't they??? Don't ever use these people!! They stopped giving me service via mail and the only way I found out was because I went to the store. They didn't notify me. Worst place to do business. Customer service stinks, billing department stinks and they are VERY rude. Unfortunately I have another 9 months with them until I can get a new CPAP machine from a different supplier. read more

I just visited A&R for the first time, and was really pleased with how helpful and thoughtful Marlene was with all of my concerns and questions. It's never easy being in customer service let alone in a medical supply store where a high percentage of clients will be stressed and upset. Hats off Marlene and thank you! read more

If I could give a negative rating I could. Their service is poor, I've gotten the run around and fixing equipment, get different stories , and the can't provide adequate repair timeframes . I'm waiting for them to get a repairman to put a part in my lift chair. I can't believe that can't find a repairman in Albuquerque to do the repairs. I've also had lack of service from their Sleep/apnea section. They don't call back, I have to make repeated calls to get help with equipment or even information. read more

This is the worst medical supply I have dealt with. I am on oxygen and half the time I have problems getting my oxygen. I am on chronic respiratory failure and the rude prople at the counter mudt not like their jobs cause once you ask for manager they accuse you of harradsing them. They took the obligation of 10 small tanks a week and said i can only have six . i do not know how to get through pulmonary rehab without it. They are not to determine what i get per week as that's my drs prescription. They have messed with patient safety and i am going to whistle blow for making it this hard on me and then bill my insurance. They will be reported to the BBBand also anyone else i can report too. Do not use thes rude people i have seen this when im trying to carry tanks and no one should ever suffer as we are ill anyway. read more

This is the most UNFAMILY FRIENDLY place I've ever dealt with. They lied about not receiving paperwork for a wheelchair order for my daughter following surgery. Amazingly it was supposed to be picked up on Friday following discharge. We had to go the entire weekend without help for her. Turns out the doctor DID supply the paperwork on Thursday but A &R didn't care to look. The store is filthy and the people are rude. I DO NOT recommend this establishment. When you're caring for loved one, AND NEED EQUIPMENT, this is NOT the place to go. Those employees are awful and don't care. read more

I cannot even phantom how this company manages to stay in business with a zero track record of customer service-in my opinion. Eight months, two wrong orders, and still waiting for my first correct order of Cpap supplies that are supposed to arrive every three months. Numerous calls, the supplies are in the mail, the supplies never arrive. Moving on to another company who doesn't have their head up their A!!! A rating of #1 is too good for this company. Rita T. read more

I recently purchased a portable oxygen concentrator at A and R. This was an expensive investment with technical, medical and insurance information needed to help make a prudent choice for quality of life decisions... carrying a lot of emotional baggage, particularly when some the answers I received were not the ones I had hoped to get. Explaining how this medical aid worked, and how Medicare and supplemental insurance functioned was clear, succinct, professional and compassionate... a reality in the whole why this concentrator was was adventitious for me. Ageing has been challenging, and as my mother would say, "not for sissies!" Getting the best medical equipment support in its entirety at A and R... helped to make that challenge bearable, and promising. read more

Only good thing was that they brought a knee wheeler to the hospital for me. They made us sign a monthly contract on the spot, without confirming that the device was in working order. We took it home to discover that the brakes didn't work correctly. We called to let them know and they said that we would need to bring it in to see if it could be repaired. Since I was just released from the hospital for an ankle replacement, coming in was not an option at the time. A few days later we took it back and my husband explained that we were given a faulty (and unsafe) device and we wanted to just return it. They started arguing with my husband saying that we should have made sure the brakes worked before taking the device and they wouldn't refund the monthly cost. So, my feeling is that this company runs a scam on a vulnerable customer population. Horrible. read more

Absolutely the worst in customer service and satisfaction. It used to be only the second worst. But they are duplicitous and greedy. Their high employee turnover is kind of a giveaway as to what a lousy place it must be to work as well. They never got my orders correct, always delivered the wrong item and overcharged for something that should have been half the price. Crappy crappy crappy. Did I mention they are bad? Good people doing terrible work. read more

I have been ripped for $144 by these people and I am in the process of filing a complaint with the Better Business Bureau of Albuquerque. Long story short: I made a special order in May of this year for two pair of Jobst support hose because the style and color I needed was not in stock. I was told I needed to pay in advance. No problem. I paid with a credit card. Weeks later, after several phone calls and a special trip to the Lomas location WITH MY RECEIPT, I was told it wasn't enough, that the receipt didn't show my purchase was a special order. "Sorry," they said. "We can't help you." There have been many negative reviews about A&R. I wish I had read them before hand. I have a grueling mess on my hands now as I try to get my money back -- or at least the item(s) that I paid for. 1/5 score is too generous. I wish I could score 0/5. read more