Husband had seen Dr Yamada for a while. He had him on a low dose antibiotic due to him having to…read moreuse a catheter. After getting a UTI and using the prescribed antibiotics it came back within 2 days, was put on another antibiotic and it came back again. Tried a third and sent in a culture and was told on a Monday he had an antibiotic resistant strain of bacteria UTI and it was quite serious. Mr Massey said he would make sure he put in a prescription for the antibiotic to cover him until home health IV antibiotics was set up. He said that would be either Wednesday or Thursday. Nothing was put through, daily we called their office, our pharmacy called twice and the receptionist at Dr Yamada's office said we needed to be patient. Well by Thursday his UTI got worse and he ended up in the hospital. They immediately screened his infection and put him on the correct IV antibiotic and had home health IVs for 10 days arranged for the following day. This office was nothing short of negligent in their care and follow through.

First time being at a urology center, and honestly, it was not a bad experience at all…read more Check in was easy, the lady that helped check me in was thorough and nice. At appointment time, a nurse guy brought me and gave me a cup to pee in for testing. Then checked my bladder for urine retention after. Then waited about close to 30 minutes to see the PA i was scheduled to see. He apologized for the wait and then asked about my history and symptoms. He was able to conclude that due to my negative tests and my posture, that i was most likely having on and off symptoms due to nerve related problems. He recommended me to see a physical therapist and try a standing desk to alleviate the symptoms. A lot better than doctors that would push antibiotics/meds despite negative results. Hopefully I don't have come back here again, but I would recommend this urology center if you are having urological problems!

My mother had really bad prolapse and I came to Dr Prema and she immediately knew what to do. She…read morehad really bad bladder prolapse and Dr prema fixed her issue. She made her a brand new women. She feels amazing after her tot cysto surgery. Dr Prema is great and she really helps us with what we need. Thank you so much Dr Prema for making me a brand new women.

I strongly recommend any woman going through menopause to come see Dr. Prema for Biote treatments…read more My sleep and energy have improved so much and I get less frequent mood swings.

I woke up w/my rt leg not able to move w/o excruciating pain, (15/10); I'm very good with pain, so…read moremy husband took me to the e.r., Sadly Keck USC is the closest one. I was on my old crutches when arriving because it helped to keep my weight off the leg & help with movement. The very kind security guard immediately got me a wheelchair. She also helped me gather my registration paperwork so I didn't have to wait in line. The nurse who took my vitals asked why I was there. This is not a common condition, but she said she had to check with her attending who determined it was not an emergency. A simple Google check would have told her that it was life threatening, but she was NOT a good doctor. More on her later. After a couple of hours, they took me back for a blood panel so they could do a CT scan w/contrast completely skipping an ultrasound then an MRI w/contrast. The phlebotomist was good. I told them I was freezing and could I please have a blanket, & I hadn't eaten all day; could I have a sandwich. The doctor, whom I already went over all of my health issues, asked, "What if I got you a full meal instead?" I again had to remind her that I was on the FOD map diet for my IBS and could I just please have the plain sandwich and the blanket. This is now the second or third time asking for these things. She said she'd check on these. She and her attending both examined me, pushed very hard on the painful area. If it had been a clot, it could have broken apart & killed me. I finally got my blanket about 6 hours later. Still no sandwich. The female doctor/attending sucked & said if I was nauseous, I would have to keep the oversalted crackers down, which I did, then I could have a sandwich. I ate one pack, stopped, & was so angry thinking, "Does she think she's my mom?" I know my body & have been through enough things that I know what I best respond to. My husband found someone & told him what the m.d. said and could he please bring me sandwich. He said he would check on it. That was all of their responses. You would have thought that their sandwiches were on lockdown. In the meantime, I was in the main waiting room w/10-15 people vomiting non-stop. Finally, it was my time to go to the CT scan room, which I didn't get because someone was stroking out. Understandable. So I asked if I could have my sandwich while I was waiting because they were giving me strong pain medicine, & I still had to take my own, so I needed something in my stomach to help with the acids. "I'll go check on it." They rolled me into the inner waiting room left me facing the wall because I was apparently their prisoner except for no bread or water. When it was finally time to take me to the CT room, I asked about the Zofran, AGAIN, because I know how nauseous the contrast makes me. OOPS! They forgot to order it, so I had to go back to my prison cell. At least this time, they left me facing my husband who again asked about my sandwich. "I'll go check on it." At least an hour later, they finally got the Zofran and were able to take me to the CT room. Brian, the assistant was very nice and patient. He even offered to replace my blanket with a warmer one. When my husband asked him about my sandwich, he said, "I'll go check on it." The actual technician in the white lab coat was a little too in my face and rushing me. I COULDN'T MOVE MY LEG; I WAS DOING THE BEST I COULD! They rolled me to the main waiting room w/all of the vomiting people. After an hour or two, they came to get me just to put me in back in my prison cell. My husband had to go let our dogs out and feed them & asked again before he left about my sandwich.. "I'll go check on it." I was in the little waiting room at 3:00a.m. by myself & didn't sleep because I didn't trust these people. Meanwhile, the new RN's or MA's, (I couldn't tell which from their lack of professionalism) just kept flirting with the married NP who's ego got bigger with their many questions he answered. They could have researched on their own. I waited until 5:00a.m. because everyone kept ignoring me. Since no M.D. or P.A. was present, just an N.P. who was basically in front of me but never checked on me nor made eye contact w/me in those two hours, I finally asked very loudly "Is anyone going to tell me what's going on with me?" No response. A few minutes later, the N.P. shouted back (HIPPA), "I just now got your test results," (right) "and I'll go over the results, discharge paperwork, and any notes for work," but he just handed them to me. Luckily, I'm have a pre-nursing AA along w/a bunch of certs since I had to read them on my own. He said he would remove my port I reminded them I had because I know they would have left it in. I was already taking it out when he said he could do that. The CT scan was clear. I said, "doesn't explain my symptoms". Him, "Maybe we should run more tests. Which ones?" I asked to be rolled out. I'll go to the pro's to figure this out. Never got my damn sandwich!

USC they treat you for money, they don't give a hoot about you and how bad you feel and the pain…read moreyou are in. Dr Ariela Zinelman is mediocre at best, ZERO communicarion, botched my bioass in my tie. It took her Boss Dr Ochoa almost 2 weeks to respond to my email, UCLA responded in 2 hours. UCLA responded to my email in 2 hours saw me after 5 days, during my visit the Doctor went with me to the Ultra soung room, looked over the scan while it's happening and during the same visit told me the course of action. Avoid KECK USC in Arcadia like the plague.

What an INCREDIBLE experience. My Dad was at USC for a level 4 surgery when he was seen by Dr Shah…read more Absolutely amazing experience. The time he takes to listen and care and adjust any medicine as needed and truly cares for his patients as family is like nothing we've ever experienced. Absolutely recommend anyone looking for a GREAT PERSON/ DR because he truly is a rare gem in the Medical field. THANK YOU DR. SHAH. Gave my dad so much great energy and HOPE. Forever GRATEFUL

Can't express how incredible Dr.Shah has been to me and my husband. He is so attentive and always…read morein a positive mood. He cured me when I had severe pneumonia, with medication and his genuine personality healed me most of all. My husband and I are incredibly lucky to be his patients.

staff were attentive and responsive. procedure was smooth…read moreand professional. procedure was done 2 months ago and today the Pediatrician complemented the quality of the work and asked for contact info so that he could refer patients there. so it must have been really great work.

We had our first baby boy and he had a buried penis. Our OGBYN and Children's Hospital recommended…read morea professional specialist to perform the circumcision. Dr. Padra Nourparvar did a great job and was able to perform the circumcision with ease. Scheduling a date and time was smooth with Erik. The staff onsite were friendly and kind. The facility was clean. Procedure went smoothly. The staff prepped our son and had a shusher sound machine to play during the procedure. My husband and I were there to sooth our son during the process. After the procedure was completed we were able to take photos to send my son's recovery progress and ask questions if we had any through email. Thank you Dr. Padra Nourparvar and team!

They dont do follow ups. I had some test done. Well i missed one. They didnt check the results to…read moresee if they where done prior to my appointment. Almost 3 weeks between appointment, plenty of time to get it done. No enough room to sit in the waiting room. They dont return phone calls. They over book. Example if your appointment is at 9am dont plan on being done until 11am. Well the doctor knows what he's doing. just over books and under staff the office. As a sick patient and in pain this doesn't make patient care important.

I sit in a waiting room hoping to hear my Dads name to be called. His almost 98 year old frame…read moresitting with no other option but to wait patiently. We are finally called to the go into a hallway with chairs to be asked to wait again. An hour has passed. His eyes are tiered. Slowly he drifts in a cold waiting room. Arms crossed in hopes that his 93 pounds could blanket him with heat. I look into Dr. Choe's office where he proudly displays his life. The drawing his kids drew that brought him the most pride. The wedding pictures and the ultimate dad moment of becoming a grandparent. Every one of his patients has a story. A legacy of their own. Pictures hung on a wall. Memories of time spent with their families. Each hoping to get back to their lives. Living with circumstances that brought them here to this crowded office with one Dr. one Dr. that fills a waiting room. No respect for anyone's time but to ensure his time is well paid for at days end. I hope Dr Choe gets to read this and truly hears what I'm trying to explain. Greed is a real thing and in a city where people do not speak up can make it easy to overlook patient well fair. The story Dr. Choe reflects in his personal life is not the same as what he takes advantage of within a broken system. Look at your patients with the same respect you live your life. At the end their circumstances is what supports the life you live so well.

My son and I have been patients of Dr. Peter and Donald Balacuit for over 20 years, collectively…read more We can verify and attest to their high level medical expertise, professionalism and focus on each patient's care needs. They are holistic in their approach and not "medication pushers" as described in other reviews. The nurses and medical staff are also top notch.

This Doctor is unprofessional, referrals are late, her staff manager is rude and unprofessional…read morealong with her co- worker who is always texting while working. they do not care about patients or their health, if you look at other reviews they proof he is not a good doctor and he takes things personal. this office needs to be review.

Dr. Shen is an absolute treasure that you just have to meet! She honestly CARES about her patients…read more She spends time with you, and explains everything so beautifully! She really knows what she's talking about! I've been going there for quite some time already and she's helped me with so many ailments, it's hardly a coincidence anymore. She knows what she's doing and it's pure magic! I highly recommend you visit her and make sure you are patient. Acupuncture does not work in one visit. But it works. I have proof. Before and after pictures. Not to mention the feeling. You will feel better.

Well, 5 years ago my friend in Hawaii told me about Dr. Shen and that…read moreshe had worked with her Mother 40 yrs.earlier. I was told I had Lymphoma and had started Chemo, which I wasn't to keen about. Dr. Shen was really interested in my whole being and formulated an herbal tea for me just by looking a pictures of my tongue and my blood work from at the lab. Dr. Shen has reformulated my tea 4 times, !st. time was to keep my energy up and so far I haven't missed any work unless it was climate related. Then being the chemo blew my large intestine open, I had an external clostomy bag. Dr. Shen reformulated the tea again so the Cardiologist then signed off on the reverse surgery. Another time Dr. Shen found in my lab work a life threating sepic issue that 2 other Palo Alto Drs. missed. Basically Dr. Shen is a real human being that cares about your good health, she has sent me a Christmas gift of edible mushrooms and even sweet rice which helped me gained back the 45 lbs. lost. She even called after Xmas to see if I would like some more shitakie mushrooms as her other patience. i have told dozens of friends and relatives about her as she saved my life!

I had foot surgery at this center. I was extremely satisfied. The nurses were kind and caring…read more Extremely friendly and supportive. The facility clean. The anesthesiologist was the BEST EVER. He answered all my questions and took so much time with me. No nausea at all. I love my Dr Chen. I was treated with courtesy and was prepared as best I could be. Loved loved loved this center so much I'm going back next week for cataract surgery!!!!!! My experience was wonderful and I'm grateful for everyone there. It was crowded and my wait wasn't long. Highly recommend this center.

They did the Achilles Tendon surgery on Thursday Nov 10th and it went smoothly. Arrived at 6:30am…read moreto fill out paperwork and then they gave me more details and robe. They did a great job with my surgery and doctor gave me more contact for my recovery at home. It's gonna be a 3 month long at home. I'm just wishing help paying $900.00 + for it?$?

Edit: The owner has sent me a DM threatening to sue me for defamation if I do not take this review…read moredown which is so unethical! I have reported the owner to Yelp and Optum for threatening lawsuit. They should be more concerned with providing high-quality care and rectifying their mistakes rather than threatening patients who share their negative experiences. Please check out these other reviews from women with the same experience getting an IUD: https://tinyurl.com/4er5hecs https://tinyurl.com/3d2734ek Original review: I cannot put into a review how disappointed I am with this office. 1 star is not low enough. TLDR: My doctor referred me here specifically for an IUD insertion appointment, but I have not been able to get one as they are not accepting my insurance (despite them being in my medical group and confirming with my very good insurance plan that it is covered)!!! They initially wanted me to send over $1,000 out of pocket to some random Zelle/Venmo account for the procedure, and then "refund" me when they billed my insurance after. If I did not ask them if I had been approved by insurance, I would have paid and ended up not have being refunded! I saw many others had this same experience. Insurance billing staff was completely unprofessional and was talking about gambling while completely messing up my billing and forgetting to have me sign major paperwork. I have voicemails of this experience and have filed complaints with Optum. I have been in constant distress during the process of trying to receive an IUD with them, and have had to call them almost every day for weeks on end. The insurance billing staff is not prepared for their job. They are not knowledgeable on billing procedures and communication is very poor. I came in a few weeks ago after getting approval to go here from my GP and was referred for an IUD appointment. I came in, gave them my insurance, and paid $50 out of pocket co-pay to to have an appointment to get approved for my IUD (I never was seen by the doctor). There was absolutely no warning that they may not take my insurance for an IUD despite filling out extensive paperwork and giving them my insurance before this initial appointment! After my initial on-boarding appointment, I was given the go-ahead to set up my next appointment for my IUD insertion. However, the office staff and doctor forgot to have me sign required paperwork, so I had to come back into their office to do this before they would put in the order for the IUD. The insurance billing staff member was too busy complaining about how he lost a bunch of his money in online sports gambling (Cowboys vs. the Bears football game) with other staff rather than making sure I had everything I needed. I even had to remind them to scan my insurance card! So completely unprofessional and disrespectful. After I signed the paperwork, this is when they began telling me that my insurance did not cover the device (though I confirmed with my insurance that they do, it is literally required by law in the Affordable Care Act that major non-religious insurers must cover the IUD that I wanted). I have given up and have changed providers. I saw other reviews saying they were pushing expensive hormone injections on patients and had other questionable billing practices and I do not doubt it one bit. I really think there is something fishy going on with how they do the billing and I have reported it to Optum. I WISH I LISTENED TO THE OTHER REVIEWS, PLEASE DO NOT GO HERE IF YOU WANT AN IUD!!!

The Doctor herself is good but her office policies are ridiculous. The office staff are extremely…read moreincompetent. I have had a month of going back and forth, my insurance has assured me and the office that the IUD I am getting is 100% covered under the preventative services Healthcare Reform Bill. This includes all co-pays related to a removal and insertion. I had to pay a copay to remove one, after going back and forth there is now a refund "on file." I am now being asked to pay a $1,000 deposit for the IUD when my insurance will pay it 100%. Why the deposit? It's their company policy and I need to speak to their billing department. How can I do that if they are not answering my calls? My appointment for the insertion of an IUD was canceled without my knowledge. I found out because I followed the link on my text, that confirmed my appointment and it said CANCELED. I would have taken time off my work to go to a canceled appointment? This whole thing should have been so much easier than they are making it out to be. I will be calling my insurance to get a new referral to a more competent OB/GYN office.