This agency CANNOT be recommended for any child, and any parent even considering this agency should read this. I assure you it is worth the read. The Friday before Memorial Day weekend our technician, Terren Tate, did a virtual zoom session and when we were hanging up and saying goodbye she said "oh by the way, I won't be doing a session on Monday since its Memorial Day". That was totally fine with us and we understood, but I did ask her how the billing would go. She got snooty with me and said under her breath "well, I suppose you can deduct an hour from the billing then". What happens next was the most outrageous and unforgivable thing anyone has ever done to our family. We had scheduled a phone call for the Wednesday after Memorial Day with Rachel to discuss transitioning our son to our school district. The phone call was scheduled for 9-10 am. For the majority of the conversation we talk about supports in place we would like to see in our son's IEP. At 9:56 am, Rachel says "oh and there's something else I would like to talk to you about". She says "Terren mentioned that she thought she saw something last week in your zoom session virtually with ______'s jaw." We were totally confused. Rachel proceeds to say "he's a little guy and Terren thought she saw something suspicious." We were completely taken back--Terren had never mentioned anything to me, or even brought it to my attention the day of the zoom session. I asked Rachel what did Terren think she saw, and Rachel said well you turned his head and held his jaw. I said "Rachel, yeah I can see myself turning my child's head to get the attention away from something else and onto the computer screen. What's wrong with redirecting your kid to turn their head to the computer screen to pay attention to the class? Plus, I also mentioned that Terren didn't even pause the zoom class to ask or even discuss it with me even after the session was over if she was genuinely concerned about it. Rachel abruptly says "oh, I have a 10 o'clock I gotta run" and just leaves us stunned. Why didn't she bring this up at the beginning of our conversation? Why wait until 9:56 am and then mention this? My husband and I couldn't believe what just happened. A couple hours later the doorbell rings and there's a Child Protective Service (CPS) worker at our door! We couldn't believe it. What the heck was Rachel thinking? CPS comes in and looks inside our fridge to see if we have enough food, and says things like "we don't have a warrant but can we check your home?" Of course, we let them because we had nothing to hide! We couldn't believe that someone could misrepresent information to this extent and put us through this. I was talking through tears and I was shaking. This was unreal. After the CPS lady leaves, my husband and I were just stunned and he said "I think I should talk to Rachel...this is a huge misunderstanding". So my husband talks to Rachel and she's like "Oh yeah don't worry nothing will come of it, they'll probably close the case soon." What the heck? Is this woman on Mars? How can she say "Don't worry nothing will come of it" when CPS was at our freakin home for 3 hours?! And if "nothing will come of it" what the heck was the reason you reported us in the first place? What was the end goal here, Rachel? She never even apologized. Since my husband and I are both doctors, we felt it was our professional duty to inform other medical professionals (particularly other Pediatricians) to be aware of what happened. We had nothing to hide! We told Dr. Wexberg (our child's Pediatrician) and he was completely appalled about the way we were treated. He knows Rachel since they both serve on a committee for the Milestones Autism organization together and he even said it might be a good idea to report Rachel to the State Board. He also said he was not going to refer to Accessing Abilities anymore and would let his colleagues at Cleveland Clinic know as well. Know that there are plenty of other BCBA's and agencies in our area--do not use this one. read more