This was the worst urgent care I've ever been too . First thing I walk in with my service dog and the lady up front and the all the nurses made him go outside with my boyfriend which is very much illegal they treated me horribly and wasted my time . I don't owe anyone an explanation as to why I have a service dog especially to health care workers . They were so unprofessional I told them I have to make it quick because I can't be away from my dog that long and they purposely left me in the room with the door cracked and all I heard was them talking about me like they were school girls just to find out they weren't going to help me . Do not come here especially if you have a service dog! Disgusting that those people can call themself health care workers . read more

This place was awful. Total violation of HIPPA as a receptionist spent 15 minutes loudly calling insurance carriers to find out deductible for a visit stated my name and Social Security number as well as age in front of the entire waiting room! Services provided by a nurse practitioner not a physician. Missed flu diagnosis completely and did not prescribe Tamiflu read more

I went a few months ago for sinus infection and tension headache. The staff could have been better, but they weren't the worst either. The Dr was great! I loved him, friendly, helpful, the things all doctors are supposed to be, but are getting harder and harder to find the last several years. Anyway, I would recommend going here, it seems they have cleaned themselves up and had a staff revamp from what I've read. read more

Absolutely awful. Came in because I am pregnant and having yeast infection symptoms. I just wanted to be on the safe side. The staff and receptionist talk and gossip super loudly about everyone. It is a very unprofessional atmosphere! They also made rude comments about my insurance. I pay for my insurance and for everything else I own, thanks. When they called me back, the nurse that took down my information wouldn't look me in the eye while talking to me. That's a basic communication skill I think.. They also had me swab myself because they were too good to do it themselves. I am so disgusted by their behavior. Save your money if you can buy over-the-counter medication. I wish I would have. Not worth the time because they certainly don't respect you as a person. read more

My wife just returned from this location with an unfortunate experience. She was injured at work and, though one of her supervisor said not to worry about it, it soon became clear that the wound was infected. Her employer directed her to this location. The cut was bandaged several days ago by an elderly doctor who, though quiet, was not especially friendly or helpful. He did tell her that if her bandage came lose she should return to have it reapplied, otherwise to return in 5 days to have it removed. He prescribed pain medication, an antibiotic, a tetanus booster, and sent her on her way. 2 days later it started to unravel, so her store manager advised to return to this location to have the bandage reapplied and to address the nausea that had forced her to leave work early the two days following her first visit. We had assumed the nausea was a side affect of the tetanus booster she'd received but after a few days of not being able to keep any food down, it was clear she needed to have it addressed. So far, not good but not terrible. When she returned, today, a different doctor (first name Caleb but everything else predictably illegible) asked her "What are you doing here? You aren't supposed to be here! Why are you here?" with a raised voice and combative tone. She explained that she'd been told to return if the bandage came loose, to have it replaced, and he scolded her, saying that she was incorrect, that she no longer needed the large bandage at all, and that she should not have returned. When she asked about the nausea he said it was from the pain medication, that she should have known that, and declined to do anything about it. I guess she'll have to switch to tylenol. He didn't give her any direction so we'll have to figure it out ourselves, I guess. He put a band-aid on her finger, told her to wear it for three days, but not before remarking that he couldn't even see the laceration and requiring her to point it out to him, in an attempt to shame her or diminish her injury (I saw it, it was a deep puncture/laceration right on the knuckle and her finger was grotesquely swollen. this was no overdramitized papercut... especially when, only a few hours after it happened, it began to show clear, and revolting, signs of infection.). If your employer requires you to go to this location you might wish to go somewhere else, especially if Dr. Caleb McIllegibleHandwriting is working. I don't know if he loses money on repeat workman's comp visits, is in the middle of a personal crisis, or just has an angry badger living in his rectum, but he has the bedside manner of a sack of doorknobs (the crystal ones with points and edges) and the professionalism of a toilet with a broken flush handle. Ask your employer to send you somewhere with compassionate doctors that don't make you feel stupid for not wanting to puke your guts out for 3 days straight, and don't treat you like you are wasting their time for following a previous doctor's instructions. Better yet, just get unexpectedly and faultlessy injured at home, instead, and you can choose not to go here without having to clear it with a case handler who wants to make sure the puss coming out of your wound is yellow before actually permitting you to see a doctor about it. read more

This place is not somewhere you should go! They practically EMBARRASSED me when I walked through the doors. Staff even laughed at me and the reason I was there. When I stated I didn't have insurance, the receptionist started very very loudly. "Well you need to go or you need to pay 100 for the visit." Another person yelled "oh she doesn't even have insurance " I even called in prior to see if they could help me but told me a big fat lie. I will be calling whoever I need to because this place definitely needs to be reported!!! I even tried to contact the lady over the three locations but never called me back. How could you not care about your own patients? Please do not go read more

Unlike the other reviewers I had a great experience at this location. Receptionist and RN on duty were very quick to get me through and seen by the doctor. I needed stitches, but the doctor didn't want to do because it was over 8 hours. After looking at it, he glued he wound shut and dressed it properly. He was very kind and professional. I was pleased with the care I received and they accepted my United Medical Insurance. read more

I don't even want to give one single star to this place! Absolutely disgusting how these people act. I don't understand how they are still a business! My husband only was there to get a pre employment drug screen and was there for an HOUR, maybe longer, There was only one other person in there. while they were all up front talking to each other and gossiping. This should've been a 20-30 min process at the most. I used to work for an urgent care and got my patients in an out for a drug screen within 10 minutes. We won't be going back here for anything. So unprofessional! read more

Rude and unqualified. Second misdiagnosis in a year. First they told me I had infected hair follicles. Turned out it was shingles. Now they're telling me I have allergies, son has strep, wife has a sinus infection. Waited two hours for Claritin? I won't be back. read more

I went to AccessMD for a pre-employment drug screen on 11/28/18. There were no paper towels available to dry my hands after washing them except for the four wet, contaminated paper towels on the counter near the sink. I asked the medical assistant/supervisor to provide me with paper towels that weren't contaminated and she became rude and indignant. Being an ICU nurse, I attempted to educate her on how the soiled paper towels were a community health risk and it made her very angry. Her reaction to my request was unprofessional and unacceptable. read more

Came in with a sprained/broke ankle. They took X-ray and said it was just a sprain. Sent me home with a pair of crutches that were to small because they didn't have any that would work for someone that is 5'4". The crutches were so awkward that I almost fell several times trying to use them. A day later they called to confirm that they reviewed my X-ray and there is no break. A couple days later I get a call from Kettering hospital to schedule my X-ray. After talking with Kettering Hospital and then calling this urgent care I come to find out that the x-ray machine wasn't working for a while and I need to go to Kettering to retake my x-ray. Why did they call to confirm that there was no break in my ankle if they had a crappy x-ray machine? Just don't understand. I felt very angry at the whole situation. I will never go back to the urgent care again. read more

I waited there for 3 hours and 20 minutes to get a physical with 3 people ahead of me and I have finals tomorrow. I do not remember signing up for the lose your Tuesday night club. I arrived there at five and left at 8:20. Never going there again. read more

Went on Saturday walked in and I was the only person in the waiting room. Great I'll get in and out no problem. Wrong!! Signed in at 1025 and 1 hour later I get back. To someone training. Finally get out at 1215 going to pick up meds. Wrong they didn't have it called in. This place is a f@$#ing joke!! I don't know how they even find there way to work. I won't ever go back again not even if I was dieing and would recommend that you don't go either. read more

Have been here previously on several occasions. I finally got so fed up with the crap service and refused to come back. My daughter had a cold and was really congested, more so at night, but I wasn't able to get her into the doctor with my work schedule so we came here against my better judgement. I had sworn the last time was THE LAST TIME. ( Keeping in mind that the last time I was here the place was filthy - stained and ripped chairs, stuff on the walls, can't even think about the carpet,etc.., etc...) I had already been to two other urgent cares though and they were packed. We get to the door and it is locked...but the OPEN sign is on. So I think maybe someone just forgot to unlock the door. I call and the lady tells me that they "have no staff and they are not open to the public". I ask about the open sign and she just says "yeah it will probably be months before we can see anyone, but we have a location in Springboro". Went there, and the doctor was so unprofessional. Did not even look in my daughters ears, mouth, nothing. Just asked me what was going on, what I thought she needed (???), and what pharmacy to send the prescriptions???????? Really :( I get to the pharmacy and she had sent antibiotics and nasal spray. No thanks. Bought her some over the counter medicine and vitamins. It is safe to say this time that I WILL NEVER BE BACK HERE AGAIN !!!!!! Thanks for the memories ;) read more

Very rude, unprofessional staff nurses and doctor! Would highly recommend going anywhere else. Next time I'll just light my money on fire to save some time. read more

I just went there in the afternoon because of flu complication. The receptionist working there was very rude and unprofessional. I arrived a little after1:30pm. Then after me, there are five or six people arrived for the next 45 minutes. I filled out my information sheet and submitted to her. As far as I know I submitted the earliest of this group along w my insurance and ID. Everyone did also after me one by one but please note some submitted 45minutes after I did. Then an hour later I got my IDs back and I noticed the last guy in got his IDs first. I wasn't too alarmed thinking she had to have a system to know who arrived and sent in information first. Well I was wrong! Three hours later as I noticed people after me got called in one by one, I finally went to ask her. She said she just processed a big stack all together, while I asked her if she processed with the right order, she said she just did the stack! In another word, she didn't care enough to track or she didn't have a good method to check who came in first. She never apologized for not following the order. She tried to say those people have different cases etc. but then the next one who got called arrived later and didn't have a special case, he knew I was there already before him and he let me go first. As I explained to the nurse what's happening, the receptionist just yelled at me and said "you better go see the Dr and shut up about this, and not to brother the dr about this" Very rude. Well I didn't tell the Dr, because it wasn't her job to train staff. I would like to send an email to the management. The person who works at the front desk did not even care about processing in order, and never apologized for messing up the order and threatened me about it instead. Very least she needs to be trained again, or if she has no aptitude to understand basic logistics she is not qualified to work in Urgent care.--April read more

I had the unfortunate experience in taking my 72 year old mother to Hometown Urgent Care in Miamisburg OH. The receptionist and the manager, Malia Oakley were the rudist, unprofessional indiviuals I have ever encounter in a healh care enviornment. My mother just arrived in Miamisburg from North Carolina for Christmas. I took her to Hometown Urgent Care due to a blood vessel that burst in her left eye. We completed all the necessary paper work and provided her insurance information. We waited for an hour and notice that some individuals who came after her were being seen first. Therefore, I asked the receptionist what was the policy for patients to see the physician. She stated that who ever completed their paper work first would see the doctor first. I in return very politely stated that this was not fair and maybe they should consider in having the patient sign in and take them in the time they arrived. The receptionist became very defensive and hostile and stated that this was not her policy. I told her I'd understood I was just making a recommendation. However, 10 min later a young man walked in with a ear problem and he had not completed his paper work. He was seen within 5 min. At that point I'd requested to speak with the manager which is Malia Oakley. I asked about the policy, in what ordered patients were seen and why did that young man go ahead of my mother? Her answer was not cleared. She also became very defensive and loud, no matter how I lower my voice to get her to calm down. In return she tried to say that I was making a scene when she was escalating. I'd informed her that I will write a letter to her manager. She quoted " I don't care go head a write your letter, you can sit down and write your letter or you can leave." I could not believe that a health care provider would respond in this manner with no compassionate for others. I left with my 72 year old mother and 12 year old daughter to the local hospital ER. We were seen with in 5 min by the nurse and physician with great respect and compasionate as a human being. I am a health care provider with 28 years of experience and lived in four different states I never encounter any behavior discribed as above in any health care clinic or insitution. This type of behavior should not be tolerated. In the end my mother end up paying more for the ER visit but it was worth it. Lisa T. read more

I brought my wife and child in for an eye infection. As soon as we walk in the receptionist (blonde with glasses).. was rude right off the bat. I understand if someone has a bad day. She is the rudest most unprofessional receptionist I have ever dealt with.. if you do not like your job leave it. I will never return here. I would suggest you do the same. I have read many reviews of this same woman and they have yet to fix the problem...........TERRIBLE read more

Terrible! Went in for simple drug test for work. Almost peeing my pants for 2-3 hours. Receptionist was rude to everyone not just me. Two others here for just drug test. More people coming in than going back in the rooms. Very slow. Go elsewhere! Lot of kids getting physicals for schools too. read more

I came here last October with an ear ache. Saw a male doctor probably in his 40's who was very nice. Said I had an infection , prescribed me an antibiotic and some steroid pills and sent me on my way. Infection cleared up in a few days. Went back almost 2 months ago now for the same issue of an ear ache. Saw the same Doctor, and he prescribed me the antibiotic and some ear drops this time. Told me if things didn't clear up to come back. Took all 10 days of medication and was not better. Called back and they told me to try taking Claritin. Tried and still didn't work. Went back a few weeks after that because it was unbearable and fluids were leaking out of my ears. All I wanted to know was if my ear drums were perforated and if so I was going to go see an ENT. Stopped by after work and there was a thin, tall African American middle aged woman at the desk. No other patients in waiting area. She was rude to me the minute I walked in. Acted like she had no time for me and no concern for the pain I was in. She wouldn't even let me see the doctor for TWO SECONDS just to assure me my ear drums weren't perforated. She couldn't be bothered with me, nor could the woman sitting at a desk to the side watching YouTube videos and laughing. So unprofessional. I was disgusted!!! The woman at the desk should be fired. I won't be back. Still dealing with ear issues and it has been two months now. read more

If I could give a lower rating for quality, I would give this place "SHIT". Whatever you do, DO NOT go to the Hometown Urgent Care by the Dayton Mall. Stupid bitch of a doctor (Navayogarajah) barely looked at me and said I had an infection and prescribed me antibiotics, and nothing for the pain. Little did I know, two days later, my infection got worse. I was suffering from so much pain, it was impossible to walk, let alone work, I was in tears with people accidentally hitting me. Finally after a lot of convincing, I went to the ER and found out that not only did the stupid bitch at Hometown Urgent Care did not take the care to find out that my infection was worse than what she thought and she also prescribed me the wrong freaking antibiotic. No wonder I wasn't getting better. It infuriates me that not only did I pay them for a wrong diagnosis and wrong prescription, but I also have to pay the ER. Wasted my time, and could not make it to my class. And missing out on work days, because of the amount of pain I'm in, which makes me lose more money. So whatever you do. DO NOT GO TO HOMETOWN URGENT CARE. Save yourself the money, the pain, and hassle. read more

I took my friend to AccessMD Urgent Care in Miamisburg, Ohio for treatment of a cut on her ear. Upon arriving, the disorganization of the practice was very apparent. The doctor who treated her was in next room and took his precious time to treat my friend- while she was bleeding. He debated (outloud) several different treatment options that he could do, before looking at the wound, which made us feel uneasy about the upcoming procedure. He then had her lie down on the table to take a look. He began going back and forth to the cabinets looking for supplies, and back to my friend to work on her wound-- all while wearing the same blood-covered gloves!! I don't think it gets much more unsanitary. He then used silver nitrate sticks to clot the bleeding- with no warning if the severe sting that would accompany the sticks. He began stitching, and said he 'hoped' the stitches worked because he couldn't quite see when he was stitching. After he finished and was cleaning his medical tray, he said he couldn't locate one of the needles he used, and thought that 'maybe' he had thrown it away. Before we left, he gave my friend unpackaged silver nitrate sticks to use on herself at home if bleeding started, which also seemed unsanitary and dangerous. I would not recommend this Urgent Care- stay away! read more

My husband was seen today by the physician's assistant Kimmika Shiane White after waiting for over an hour and a half for a back injury and cough, congestion and running nose. All she did ask him to tell her where his back hurt and prescribe anti inflammatory drugs. She offered him an injection which my husband had a reaction to last time he had it and he didn't want that. She immediately labeled him a drug seeker and got an attitude with us. She gave no instructions about rest, ice, heat or stretches. Completely ignored the couch etc. I called to ask her about instructions and why she didn't assess anything else. She told me " it's called a cold sweety " And hung up on me. I recorded this call because I figured someone this incompetent would behave in this fashion. I am a registered nurse and have dealt with this behavior many times. I have seen a few reviews that were answered and would greatly appreciate someone responding with a phone number to address this as your website has one phone number that sent me to that office. This kind of behavior is not acceptable. read more