Do not use Accu-Dental or see owner/dentist Suman Ramakumar (dr. Kumar) if you value your mouth. I paid Kumar $27000.00 for 26 month's of a living nightmare. My teeth were wasted and had to come out and get over denture implants. Kumar was so nice and convincing that it all could be done. Then I paid her in full. And that is when the nightmare began. First, one of Kumar's assistant needed to take a impression of my teeth. Once the molding goop was dry, she had to take them out. She pulled so hard to the the mold out, that she damaged some of my trigeminal nerves. I started to have headaches and Kumar assured me this was "normal" and that they would go away eventually. That was the first of so many lies Kumar was to tell me. Five month's later, with headaches still going on, I saw my nuerologist and had a MRI done and he saw the damge she did and that my headaches will probably never go away, never. My nuerologist will testify to this in court. In the beginning, Kumar had to do surgery to take all my teeth out and put in the implants. About a week later, implants started coming out. Kumar once again said this was "normal." But she would have to do another surgery to put implants back in. Now get this! She tried to charge me for the second surgery! I told her that it was not my fault that they came out. It was her awful job of putting them in. After figuring out that I was not that stupid and gullable, she did the second surgery. There is more to this part, but you get the picture. They stayed in until her lab people got ahold of me and ended up yanking two out while pulling out my snap on teeth. Loosened a third and she had to replace those. The picture I enclosed is her awful work on my lower gum. Kumar loved to cancel appointments. Always cancelling and I would have to wait another month, unless I wanted to travel to other offices. Which she knew I could not do, due to my disability. If her assistant called in sick, kumar would usually cancel as well. She knew so little about snap on dentures that if her assistant called in, Kumar was like a chicken with it's head cut off. She did not know what to do without a assistant. Kumar is very clumsy with her hands and would always cause pain when working in my mouth. If kumar was working in my mouth, I was in pain. She would have to use this tiny socket wrench to remove the caps of my implant or tighten them and would always slip and cut up my gums. And she would always be looking around at what everyone else was doing or talking about. She had to be involved in the office gossip or jokes. She was never paying attention to what she was doing. Always looking around and joking with employees. And that laugh! That awful, annoying fake laugh of hers. You wanted to clamp your ears with your hands. Even her employees were annoyed with her laugh. But they had to put up with it. Well, because she signs our paychecks, is what one assistant told me. Kumar could never figure out how to keep my snap on dentures to stay snapped in. I would leave my visits (always bleeding or sore by her clumsyness) with them in place and maybe three days at the most, they would not stay snapped in. They would just "fall" out when I opened my mouth. They would either not stay snapped in or when I bit down, the dentures would cut up my gums. If I bit down to hard, the implants would put pressure on a nerve, and oh the pain. I would text her and she would answer that sometimes that was "normal" and she would fix it next month's visit. Always next month and always "normal." I would go back in a month, that is if she did not cancel, and she would attempt to try again, and again they would not stay in. With the pain as usual. Now mind you, I asked for my money back a couple times with the reply of no. What could I do? Bottom line. Kumar has not a clue on what she is doing. But she did know how to goof off. She would be working on my mouth and then tell me that something had to hold for five minutes. Always five minutes, and the she would be off somewhere laughing that awful fake laugh and joking around. If she wasn't laughing, she would be looking or texting on her phone. I swear at times, I believe she was looking up on how to do something, because most of the time, she had no clue what she was doing. The horrific pain and suffering that Kumar brought upon me was very depressing. I missed so many family gatherings because of Kumars inability to finish my dentures. Birthdays, engagement parties, weddings, social gatherings. I mean, who wants to be seen in public with no teeth, or worse, teeth that fall out when you open your mouth? At one moment, I did not want to be around anymore. Kumar had drained so much life out of me from not being able to do the work she so assured me she could do. I wish I could write more of my nightmare, but yelp limits how much. I have other stories from her other office visits as well. Do not let Kumar work on your mouth!! read more

ACCU Dental - This is how Kumar left me with the lower implants. They should look like the upper ones. My review is included. - General Dentistry Near Me - Watsonville, California

The dentists and assistants and office people are all great, but they are seriously understaffed. They bumped out my hygienist appt by a month because they lost my favorite hygienist. Now I'm stuck with a temporary crown because the dentist isn't available for a month. They persuaded me to pay the whole cost upfront by offering a discount, now I wonder if that was a bad idea. Get it together people! read more

I DO NOT recommend this dental office for two very important reasons, ok maybe three. For starters the main dentist is always changing except the female middle eastern lady, but she's very moody and vague, and that was told to me by one of the assistance personally. Second I was told I was applying for a interest free loan through lending point. I just realized almost a year later im paying more interest then I actually borrowed. When I called landing point to inquire the gal told me..." The zero interest is something offered through your dental office, they have a code specific to them they must enter because we don't offer those rates to everyone " yet "Loretta"or whatever her name is ,the accountant at Accudental said that's a flat out lie. So basically she's calling lending point representatives and myself liars. The last reason and this is the worst thing yet, they claim they have already completed the contracted work and I have a negative balance. That's a partial bridge, a root canal, and an extraction. They have done nothing except glue on some cap that caused my tooth to break off completely inside my gum so it's gonna be another $1000 dollars to fix which is why I hadn't gone back to complete the work. And for those reasons I definitely do not recommend this place. Oh and one more thing they tell you flat out that if you book an appointment with the specialist in Salinas and miss it they charge like $200, I don't even believe that's legal, then they try and pull that same thing here in the local office without even notifying you when you make the appointment. They may act like their trying to work with you and are empathetic to your situation but their just a bunch of scammers... buyer be ware of this place!!! read more

First visit went great, everyone was friendly and quick! This was my first visit so I had X-rays & talked about what needs to be done. Looking forward to getting the care I need. So far so good! read more

Great dental experience . Excellent customer service. Explained every detail of the process and procedures. Very focused on patient comfort. I would highly recommend this dental service for my family and friends. read more

Very friendly staff. I am very pleased with their level of professionalism and quality of service.

Warning!!! Do not go here! I had 4 simple fillings done, and the dentist literally destroyed my teeth. They are rough to the feel, extremely difficult to floss, and the front tooth is now chipped in half and about to fall out. Horrible work. I now have to have another dentist fix them, as I'm afraid to go back and have them make it worse. read more

I found the office to be very clean with a lot of light. The staff was professional and very friendly.

I had a horrible experience with Accu Dental. I saw three different dentists there in one year. They all had different opinions. One dentist said he couldn't see while he was installing my crown. One thing Accu Dental is good at is getting paid. Their focus is on making money, not patient care. read more

Friendly professional office. I recently moved and had to change specialist. What a pot of gold !

The front desk staff is very accommodating and very sweet. I told them I was too poor to get my necessary dental procedure and they patiently explained options to me instead of immediately turning me away. The dentists/specialists/hygienists are also very knowledgeable! read more

Had my first visit at ACCU-dental. They were so helpful... even when my insurance was being difficult. The hygienist (Nadine) was very efficient and the dentist was so nice! The entire staff was great! read more

My wife and I visited ACCU Dental today, we are so glad because they are very accomodating Everyone of them are so nice and pleasant Kudos to all of you read more

ACCU Dental - Nice Receiving Area - General Dentistry Near Me - Watsonville, California

You wouldn't get an auto loan from a dealership without driving home in the car. So, why would I pre-pay in full for dental treatments before they do any work??? The front desk receptionists are all very nice. But, I did have a big problem with mis-communication. You should be aware up front. I went in for a checkup evaluation. I got a dental treatment plan from the doctor, which totaled over $14,200. My Delta Care insurance would only cover $400 of that, so I had a lot to pay out of pocket! One of the staff suggested to me that I could apply for their Wells Fargo Health Advantage card so that I could make monthly payments. I applied and was approved with what I thought was a credit limit of $10,200. She ran the new card number and applied that amount toward my treatment plan. I thought this was like any other credit card situation where you get a credit limit, with a card to use for each time you visit the dentist, to charge the card once per transaction, and later be billed each month. That was NOT the case. I was charged the entire amount ($10,200) up front. I was very confused and not understanding this even as I signed her paperwork and left. About 1/2 hour later, after I read all of the paperwork copies and saw that there was a receipt for the total amount (NOT obvious to me at the time of signing), I freaked out! I went in for a routine checkup with a $10 copay, and I left their office $10K in debt! I called their office as soon as I noticed this and spoke with the same lady from earlier. I told her that I didn't understand what I was getting into and asked her to please call Wells Fargo, to refund the charges back to the card. She called me back and said that she was able to refund the total amount. I am very grateful for her understanding and professionalism. Why would anyone pay such a huge down payment up front, without receiving anything in return out the door? If I only went in for one, or two treatments and never returned, Accu Dental would still keep all of my money that I would have to pay off. read more

Drive from Santa Cruz to this location. Cleanups and dental advise are on point. Recommended this location to anyone looking for a solid dentist . read more

If I could give it a zero I would. First time I was here I was charged 80 for a cleaning was told they didn't have time and they would do the other half with the next appoinment. Then they kept pushing my appoinment and I moved it once cuz apperently they're so busy. Come in today and was told I'm getting charge the remainder of the cleaning even though they told me I only had to pay the for two instead of 3 and also they hit me with the deductible charge when previously I wasn't told that. Train your staff better and make sure the share everything they know instead of finding out this way I had to pay a 50 dollar cancellation seriously they still took some of the money very unethical and unprofessional read more

Each and every time I visit Dr. Ramakumar's office at Accudental I'm always greeted by the staff with a warm smile and comforting friendly words. As I am escorted to the dental chair it only gets better by the welcoming smile and words of ease by Dr. Ramakumar. She is Absolutely Fantastic! It brings sadness that I found Accudental at a late stage when I'm moving to Las Vegas I wish I would have found them sooner. Thank you Accudental for taking good care of me and giving me a happy smile. Cassandra Peppers . read more

I really liked this dentist. So happy to have found this office! Just had my first appointment today. The staff were nice and helpful. The dentist was very nice and explained everything to me thoroughly. Would highly recommend! read more

This office is amazing, not only were Lynn and Crystal super nice and friendly they helped me find a solution for paying for my treatment. I applied for Sunbit and it took seconds to get approved, no paperwork! They scanned my ID and I was approved. Thanks ladies for looking out for me! read more

I normally don't go out of my way to review bad experiences/places but today I was left flabbergasted. My son had an appointment with the Dr Eric Allen. Mind you I did a lot of research before I decided on this family dentistry. I wanted to pick a place that was inviting and comfortable for my kids and Today I was left speechless. As soon as he came in to meet with us his first question without introducing himself like a professional was " Do-you- understand me?" as he looked at me up and down, didint smile at all to make it seem friendly. I'm a Hispanic female who's main language is English, just because I look a certain way doesn't mean I don't speak English. That was the first uncomfortable red flag that left me humiliated in front of my son. The second remark was, instead of asking my son and making him feel comfortable, he was asking me questions about his condition like " does he have any swelling? " to which I responded, "I think he knows his mouth better than I do, and he would be the best person to ask" he then asked " Do you guys not live together?" Number one that has nothing to do with anything and is none of his business. He then asked " who's his dentist " why would I be there if this was not his dentist?? His attitude and vibe were completely uncomfortable and condescending. When I asked what was the aftercare, he told the assistant to explain it to me right now and took off. The whole consultation lasted no more than 5 minutes. It is exactly what I don't want in a family dentist. I hope he reads this and takes tips about how to properly communicate and connect with his patients. I will be looking for another place to to take my family. The one star was for the helpful hygienist who was very helpful and polite. read more

First time here, I filled out paperwork & then waited about fifteen minutes. The girls at the front desk were really nice and helped me make sure my insurance would pay for everything. Then, I got x-rays taken, my teeth cleaned, and saw the doctor. Everyone was really kind and polite. The hygienist used basically a high-powered water pic and the usual tools to clean, then polished my teeth as usual. At my old dentist's office the polish/toothpaste is flavored, and here it is not. That's the only thing I wished was different, the paste was kinda chalky. But everything else was perfect. Thanks so much! read more

ACCU Dental - Waiting room. - General Dentistry Near Me - Watsonville, California

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First appointment here for consultation and the staff was courteous, patient and friendly. Happy to have a new dentist here in Watsonville.

One star because they don't allow zero. They billed me twice for one item and refused to refund until my insurance intervened. They told me my xrays would be free. Didn't sound right so I called the insurance people; not free. They billed me for what was supposed to be a free consult. It took over 6 months to get my mouthpiece (which they said was "lost" and they couldn't order another one). They improperly repaired a small cavity resulting in my needing a root canal and crown (at a different dentist). ALWAYS a different dentist = no personal history, vague records, and different opinions. DO NOT GO HERE! They are all about the money, not their patients health, read more

Front desk is very friendly. I had to cancel twice and they were very kind and rescheduled without a problem. The doctor was professional and explained everything very well. Very friendly atmosphere!!! read more

I've been coming here for 3 years now. The hygienists are always so nice and don't make you feel ashamed. The dentists are all so kind as well. My last visit I saw Dr. Mary. She's so charismatic and professional. They are working on my kids as well and my kids also had a great experience. I highly recommend this practice. From the receptionist, office manager and everyone, you can tell clearly this is a team effort and team environment. They set the bar high for all dental practices. read more

This is the worst place I've ever been to. I needed a lot of work and got shuffled around from dentist to dentist for years here. One of them almost started drilling on the wrong side of my mouth. Luckily I stopped him and he double checked the x-rays and sure enough he was about to drill the wrong tooth! I had oral surgery here and it got infected and super painful years later and went to a "real" dentist who was shocked at the awful work they had done. The only good thing I can say about this place is the receptionist is great. You get what you pay for and unfortunately it shows (they take dentical) read more

I had a very good experience with ACCU Dental. From the front desk to the dental techs to the dentist, I was very pleased throughout. Lynn at the front desk was very professional and clear with me about billing and appointments. They have an e-mail and phone service to verify appointments. The system was effective to the point of being annoying... which is good because it kept me on time with my appointments. Dr. Ganji was very direct and clear about my dental health and the treatments available to me. I really appreciated his manner in dealing with me. He's methodical in a way that I wouldn't say is cold at all. The office was always busy during my appointments, and I could tell that he was under some time pressure to see patients, yet I didn't feel that my care was affected at all. To the contrary, I was surprised how much attention he was able to pay to me even with a full schedule. The dental techs who worked with me were also very good. I worked mostly with Jasmine who did a great job helping to make me feel comfortable throughout. The staff seemed very competent and prepared for my appointments. When issues did arise, I felt that Dr. Ganji issued clear direction and they followed his lead well. I don't want to say that everything was perfect, and if I had the option I would probably rate this 4.5 stars. There was one error in fabrication of my bridge, but very much to his credit, Dr. Ganji made the error right by having the bridge remade and rescheduling me for new appointments as soon as possible. Bottom line, this is a busy office that is on the right track to be a solid 5-star option. The staff and Dr. Ganji should keep up the solid work. read more

The doctor/dentist is very gentle. She listened to my concerns and gave me options for treatment. the staff was friendly.

I laughed I was so happy to feel no pain. Completely professional service, with an amazing tender personal touch. I am overwhelmed with the personal care I receive here. Any reviews that say otherwise are obviously spam. You will never find a better dental team. Grateful Smile read more

New patient to Accu-dental, finding them via Yelp. Just started with DeltaCare, so options are limited. Started with a cleaning for myself and my son. Overall, very impressed. The staff and Dr. Li were friendly, patient, and professional. Was not rushed, no crowd of patients. The facilities are modern, though the waiting room is too small for more than 6 people. read more

I just started Invisalign treatment with Dr. Kumar. I have had two appointments (that were made over a month out) cancelled by the office and re-scheduled two and three weeks out. This means my treatment has already been delayed about two months and I'm only on my first aligner. When I complained about the long wait I was told Dr. Kumar has 8 OFFICES and is only at the Watsonville office ONCE A MONTH which is apparently subject to change at random. If I'd known this at the beginning I would have found a different orthodontist. read more

This office rocks, great people work here from receptionist to dentist, they make you feel warm & welcomes & are very very kind. In for my cleaning today! read more

Update 5/9/2018 I appreciate the reply from the owner...although it is kind of late, after almost two years. I am a business owner as well. I hate when people leave bad reviews without giving us the chance to "make things right". Everybody and every business deserves this chance. Unfortunately, I had tried to resolve this with the Accu Dental office directly many times. I had given ACCU Dental many chance to "make things right"...(and I did not want a refund....I wanted proper treatment!) I called the offce at least 5 times after my experience. I never actually got to speak with the office manager. I was promised call backs from the office manager AND the dentist...I never received a call back from the office manager or the dentist, although I was promised the same. Again, I appreciate the response after 2 years. Yet, I don't feel that they are trying to solve my concerns (the mistreated patient's issue) but they are trying to do "damage control" by responding to my review by stating "how many happy return customers they have." They are trying to put my review into perspective...rather than acknowledging that I had been mistreated and trying to find solutions. Off the 2 solutions offered I had exhausted the first one. I will sent an email to the hotline (although it is kind of ridiculous after 2 years). At this stage would probably request the $185 ....(which I never wanted....I wanted treatment....I would have been happy paying $1000 had I gotten acceptable medical treatment) I fear that my experience was not a one-off mistake. The dentist was not willing to listen....he tried to give me a phony diagnosis without listening to the "history". He was only looking at an x-ray but did not care to understand what work had been done in the past. This was bad...but it did not stop there. I fear that this mis-treatment was systemic. The processes simply did not work. The diagnosis was rushed (it was a wrong diagnosis as confirmed by another dentist that ended treating me) and not explained to the patient (although I had requested an explanation). Then I was sent to the finance department for a quote. They quoted me something without knowing what it was. When I requested to speak to the dentist again, I was sent away and I was promised a call back. I never got that. I called multiple times to get this call I never got it. Again the very basic processes are faulty. The doctor's visit that I was billed for and paid for was a waste. I got nothing for the $185 (and I wasted a lot of time during the visit and the many follow-ups that were ignored): No right diagnosis, a rushed consultation, no explanation and no valid treatment option with an inaccurate quote followed by a refusal or inability to explain the quote. At this stage all Accu Dental could do is offer a full refund. (this was not what I originally set out to do...I wanted treatment!) original review: I have been to dentists all over the world: in the USA, Germany, England, New Zealand. Some were great , some not so good. This is by far the least professional dentist office I have ever been to. It was not 1 single bad experience. I have been here a total of 3 times and I unfortunately took my son here once. Never again! The customer service is terrible: from front desk to the dentists. Terrible communication, they never did what they said they would do, crazy wait times- although I had made appointments, unclear random billing...I could go on forever. The worst which is a real pet peeve: the dentist did not listen and was badly prepared. During my last visit he had not even bothered looking at my x-rays before making absurd treatment recommendations. He literally is being laughed at when I got a 2nd opinion from a previous dentist. This was careless if not negligent.Before I was passed on to the finance dept to discuss suggested treatment cost, I clearly stated that I had one more question to the dentist. But the dentist refused to take my question right then . I should talk to finance first... He did not show up again and I was told I had to wait another 30-45 min(after he was done with another patient...he was not finished with me!) if I wanted my medical question answered !? I could not wait any longer and I was promised a phone call from the dentist. I never received this phone call. I even followed up with phone call in the late afternoon. Again I was promised a call from the dentist...never received this call. It is frustrating. I am not sure why I paid the $185 for a consultation when I did not even get my medical questions close to being answered. So I was billed and I paid for a service I did not receive. When speaking with the finance department the nice and polite lady had no idea what treatment plans the dentist had suggested. So what was she quoting me? The treatment options she quoted seemed random and were inconsistent with what was discussed with the dentist. Avoid this unprofessional dentist office at all cost! read more