Ordered items arrived with missing parts. Problem rectified but couldve been better…read more Wish the parts weren't worn

DO NOT PURCHASE FROM THIS STORE - I urge anyone thinking about purchasing from this store to read…read morethis, or the other bad reviews. They are true. OF you don't believe these, then do some research yourself. Call your local store, or the Montreal office and ask for the manager's name to speak to. They will not provide it, they do not give any information out. They will only redirect you. We ordered the Rowan couch from structube, they stated we had to pay $90 delivery. We asked if it could be picked up at the store. They said no, this is absolutely not an option. I tried multiple times to see if we could do some sort of pick up to which they fought TOOTH AND NAIL against, it was NOT an option. I then paid for the couch, and they took my address...outside the city limits, they then tell me. "Oh, you'll have to pick up in store" ..... Seriously, for anyone wanting TO AVOID the shipping fee, ask if it's possible, then give them an address outside the city your in. So there's the first lie, next when we pick up the couch they said there would be no helpers so we had to bring help, which we did, when we arrived the employee Julie (who has the personality of a rock ) would not let any of us up onto the back Ramp to actuially move the couch into my truck, so she got her employees to move it, and the hit the wall moving it taking a large chunk out of the wood base. They informed us to take pictures and submit them for a claim when we got home. Which we did, and a day later someone called offering a $100 rebate. That does not even cover the taxes on our brand new couch they damaged. So I asked the employee if I could speak to the person who made the discussion on this, she said no. She said the claims department decides and its final, we cannot speak to them. I could return the couch though. This is however a lot of work for me, so I called the Montreal head office, to which they would not give me ANY information and advised me to go through my local store, this is where I asked for the manager's name to speak to, which they would not provide. I argued I wanted to speak to the claims department, they said no. I continued to demand to speak to them until the person on the phone got frustrated and stated there was no claims department, she didn't know what I was talking about and the local manager decides the local claim refund. I then called the store back and asked to speak to the manager, after 3 days when he finally got back to me he would not answer who the "claims" department was, but I could not speak to them. It was final. After all of this, I returned the couch and will never go back. The employees, especially Julie were aweful! In Winnipeg. I URGE you to try or look into any of this yourself before purchasing.

A wonderful home supply store in the heart of Downtown Winnipeg with quality wares from around the…read moreglobe. Everything in the store is so beautiful. Prices reflect the quality of the items so if your first opinion is that it's pricey, you've been trained to buy trash your entire life. Most items are very enviro friendly with little to no packaging and nothing here is made of plastic other than bottles of soap (which is our only complaint). I hope they begin sourcing soaps in glass bottles with metal lids.

Very poor quality material and delivery service with lots of damage but no response on calling or…read moreemailing! I ordered the furniture on February 12, 2023, with the assurance that it would be delivered within 3 months. In May, I contacted Blue Moon regarding the delivery, and they were unable to provide a date. They sent me grey-color furniture that wouldn't fit my home as a temporary replacement and a table full of scratches, which my husband disliked. Despite calling and emailing them to repair the damage or provide me with the furniture I asked for, my attempts to rectify the situation, they failed to address the issue. When I asked them to give my money back, they declined. Subsequent attempts to resolve the matter directly with the store's management were met with unresponsiveness and disrespect. Sylvia, the owner of the Blue moon emporium replied very rudely and she stopped communicating with me afterwards saying that you are not even allowed to visit the store. They asked a lawyer, Elizabeth Pappas, to communicate with me regarding the furniture. After waiting for months, my furniture was eventually delivered on December 12th, with a subpar quality. The high density foam that I ordered was not there. The couch foam was poor quality and was already sunken at the time of delivery of furniture. I called bluemoon and sent them the pictures, with no response on repair or replacement.

Terrible customer service. They will beat the hell out of your table with a mill faced hammer…read morebefore they deliver it to you.

I Love this store but unfortunately I can't shop in store due to the smell. The scent is so…read moreridiculously strong I leave with a headache every single time. If you are sensitive to smells even a little bit, save yourself the trip.

Terrible place to shop - over scented, cheap items with expensive prices (then the fake sales…read moretactic), and they sold me a damaged, used item without disclosing it and refused to refund me. Just horrible.

I did a survey online for Faveri's in exchange for a coupon for our next visit. My husband was…read moredriving through from Mtl to YYC so I asked him to use the coupon and purchase two pieces of furniture. He made the purchases and forgot the coupon. He went back before the store closed an hour or so after the purchase and they made an excuse not to honour it, saying the salesperson who helped him had to do the transaction. Well, my husband was on a schedule for work and could not stick around until the next day the salesperson returned so they said they would call us and honour the coupon. They never called. It is a year and 2 months later. We were regular customers at the Calgary store. We are disppointed at the service.

We'e purchased several items from them and stained them ourselves. They were always knowledgeable…read moreand friendly. I've gone in several other times to purchase their wood stain from them for updating old furniture. Always a treat to go in and look around. Solid wood furniture built to last is hard to find these days so it's always nice to know I can get it locally.

I love IKEA! I could only find the option to review the restaurant, but this is for the whole…read morestore. The products are, surprisingly, very well made for such low prices. A lot of our furniture is from there and has lasted years (and we are tough on furniture!). I recently bought a new bed and mattress for my daughter from here to replace her IKEA extend-bed she got when she was very small, it lasted years and is still in good shape, we just wanted to upgrade. The prices were amazing and the delivery fee low. The products are solid and will last several more years, I'm sure. I love the restaurant here, my only complaint being that I don't care for the sauce on the mashed potatoes, but next time will just ask for it without. The lighting and large spaces sometimes give me vertigo, but I'm sensitive to that sort of thing. Not the store's fault. I didn't think IKEA could possibly live up to the hype it was getting before they arrived here, but they almost do!

Unbelievably bad work, bad customer service - is IKEA too big to care?…read moreMy neighbor is in the middle of an IKEA nightmare. Cupboards are good, the problem is the so called installation specialists. An appointment was necessary to get advice for cupboards. That first professional advised getting to-the-ceiling cupboards. She had photos of the kitchen. The second professional came to the home to take professional measurements. Both of them missed the fact that the ceiling light fixture would block to-the-ceiling cupboards. Installation specialists came and made the space for the stove half an inch too small, stove doesn't fit. The countertop arrived with a chip in it. My neighbor spent hours on the phone trying to get help. After several calls IKEA agreed to replace the countertop, and that repair people would call to make an appointment. She would have to find her own electrician to move the light or have all cupboards taken out and redone. No repair person called. After waiting several days she spent more hours calling IKEA who then said the case had been closed. All the waiting took over 2 weeks with NO KITCHEN. No water, no sink, no oven, everything ripped out of cupboards. None of the so-called professionals has done their job so far, not from day one. So, not recommended. Save your money and get your own contractor