I've used this heating and air company for the last 3 projects I had for work, and have been thoroughly satisfied with the results. Their friendly and knowledgeable staff are highly accessible to come give a quote, and fix whatever issues you are having with your furnace and or air conditioners usually the same day you call. In comparison to the other HVAC companies in the metro Atlanta area, ACE&A has always turned out to be the cheapest. They always provide, quick and efficient service, whether it be replacing a whole furnace, fixing a compressor problem, or replacing a bad thermocouple (the part that sends an electrical signal to light the pilot light in a furnace). The only down fall, their time frame window is a little broad, for example, noon-6p.m. That's why I'm deducting a star. If I owned my own house/condo I would totally trust them in servicing my heating and or air conditioner! read more

This was the worst HVAC company I have ever dealt with. They replaced several parts on my A/C unit, and immediately afterward the unit began making a noise that was not present before their repair. When I called them back, I was initially told the system had too much refrigerant (Freon) and that was causing the noise. The very next day, after the issue continued, I called again and was then told the system did not have enough refrigerant and was charged to add more. Despite the additional service and cost, the noise never went away. After receiving conflicting diagnoses and no resolution to the problem, I decided to hire a different HVAC company. Unfortunately, my experience was frustrating and left me with little confidence in their workmanship and troubleshooting abilities. I cannot recommend this company based on my experience. read more

Knowledgeable, professional, honest. Arrived In the timeframe guaranteed. I will keep Ace & A Decatur in my contacts for HVAC repair.

We had a great experience with Ace &A. Called them Sunday evening when our ac stopped working. They were out the next afternoon, and fixed the problem very quickly for a reasonable cost. They will definitely be the ones we call for service and repair in the future. read more

They showed up right away to fix my busted AC and have had my business ever since (about eight years). Great maintenance and service offerings, and always responsive staff. read more

I have an annual maintenance program and they keep things tip-top. I've been using them to buy and maintain my heating an A/C equipment for years and would never switch to anyone else. read more

I have had my furnace and AC service for several years with Ace and an and have been very satisfied with my service.

I have been a customer of ACE & A for over 20 years. They are a small family-owned business who operate with the highest level of integrity and provide quality service! Fred is my service person, and he is always professional, knowledgeable and friendly. I trust him and know he would not recommend any additional services I wouldn't need. They installed 2 new units (energy efficient) for me back in 2010 and they are both still running strong! I also have a maintenance agreement with them at a very affordable price for 2 visits a year on both of my units. I would highly recommend using them! Vicki M. read more

We've been using Ace&A since 2018 for multiple houses. They are always spot on, have given us precise advices and solutions. As long as we avoid right in the middle of busy seasons, it is very easy to make a service appointment. They are always punctual, knowledgeable and very professional. When we had to replace the furnace in the attic, they gave us the best price among other quotes and multi year warranty for labor and parts. read more

I've been using Ace & A for many years and am pleased with the service received. Lately their technician, Fred, has been my service person and he is timely, very professional and friendly. I had a problem with, what turned out to be, my dampers and he solved the issue promptly. read more

Do yourself a favor and use another of the many HVAC contractors in the area. Ace and A clearly does not do a thorough job and has charged us many thousands of dollars for two HVAC systems that they installed in our house over a period of years, only to tell us, now, that we need more than $5,000 of changes to our ductwork in order for those systems to work properly--even though we've had the exact same ductwork in place since before they started working on our house. We'd used Ace and A (Decatur location) for years. After replacing our downstairs system years ago, it never cooled as well as the prior one, and whenever service people came out, they always said that there is nothing we can do because we shouldn't expect our house to be cool when the outside temperature is high. That was not the case with the system they replaced. We continued to use them, including replacement of our upstairs system, several years ago. As was the case with our downstairs system, our upstairs has been very hot--much hotter than it was before we replaced it. All of this has cost many thousands of dollars and has left us with an upstairs and downstairs that are both much hotter than before Ace and A "fixed" the units. This summer, we paid for another service call due to excessive heat and were told--for the first time--that our duct system is setup incorrectly and needs literally more than $5,000 of work, in order for both of the systems that they recommended and installed to cool properly. Yet, this is the same duct system that was in place when Ace and A replaced our downstairs system, and when it later replaced the upstairs system. When I complained about Ace and A's failure to recognize this issue before its service people did any work at our house, no one apologized. Nor did anyone object when I stated that it at least have been cheaper to have done the duct work along with the other work that has been done. They did not apologize at all to a frustrated and long-term customer and did not try to work with us in any way to reduce the cost of the additional work that they failed to recognize for years, even though they proceeded to install and charge us for two new systems--which by their own admission require an additional $5,000 of work in order to perform properly. read more

We've used Ace & A for at least five years, at our previous and current homes. They are friendly and professional on the phone and the service techs have been very friendly, competent and clear communicators. They notify us when they're on the way and arrive on time. It's worth it to us to pay for the regular seasonal check ups on both furnace and A/C systems in order to extend their life. I recommend this local business! read more

I've had Ace and A come to the house on several occasions over the past 8 years and have had an excellent experience every single time. Techs are friendly, competent, informative, and they get the job done. This is a great local company that I am happy to support and recommend. read more

Wanted a local company for annual maintenance. Once during each season (A/C Heat) for a reasonable price. Super friendly technician. Local to the Decatur area. Glad I picked Ace & A read more

We have been with Ace & A for over 5 years. The service we have received has been top notch and courteous. They will let us know when our annual checks are so we have a peace of mind regarding our system during the hot summer and cold winter months. read more

Horrible company to deal with. Installation of a new HVAC unit in 2018 went badly. The drain pan installed was the wrong size and had to be upgraded. Trying to get service today due to a disconnected flue pipe, and promised service time was not met. Called, rolled to voice mail, which is full. Not responding to SMS phone number. DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! read more

Ace and A has been servicing my HVAC systems for over 15 years. They have been responsive to my emergencies as well as doing routine maintenance. I recommend them with confidence. read more

Ace & A are excellent service providers for your HVAC needs. Their staff are professional and friendly, and their costs are competitive and transparent. When I moved from the Decatur area a few years ago, we were thrilled that we were still in the Ace & A service area. read more

I don't often take the time to provide a review for quality service but I will for Ace & A. They have been my go to HVAC service folks now for 9 years. They have ALWAYS been timely, professional and responsive to my two systems. read more

Helpful, professional and courteous. The art and science of HVAC is challenging and most of the folks at Ace and A are meeting the challenge. read more

These folks have been looking after my outdoor packaged unit for years and have always done a great job and provide excellent customer service! read more

So, I was looking to replace a nearly 30 year old system and had quotes from several places. Ultimately I decided to go with Ace & A for a couple of reasons: 1) They're responsive. I always heard from them quickly - I'd initially gotten a quote in March 2021, and finally knew I was going to be able to do this replacement in February 2022. I reached out to Tim Wilson who updated the quote within a couple of business days. 2) They're local. This may not sound like a huge thing when you're looking at installation, but when the crew came to install and knew about some of the quirks that can come up in my condo community because they'd worked in units here before, it means they were prepped for those possibilities. 3) Everyone I talked to was professional and pleasant. 4) They came back with the best quote among the places I contacted. And so now I have a new system and don't have to head into this summer worried that the AC might not get me through! read more

We used Ace & A at our previous home. We have been in between homes for a few months, searching for the right location and community for us. We finally found a house and knowing that the systems will need a spring tune up, we immediately thought of Ace & A. They did a very good job servicing our HVAC equipment at our previous house. They were on time, professional, and would let us know of any issues and options to have any additional work done. Happy to have them coming to our house this spring. read more

Mark was excellent. On-time, and had the problem figured out within minutes. Had the part we needed on the truck so there was no waiting and had it installed within 5 minutes. No more sleeping downstairs on the couch for us. This isn't our first great experience with Ace & A, that is why we don't call anyone else, ever. Thanks for keeping up running friends. Stay cool. read more

Updated my review from 1 star to 3 stars because I think this company cares. See their response below. ....... Was waiting 1 week for a part, then I called and they told me I would have to wait more. Needless to say I called another company and they had the AC unit running in 30 minutes. No part needed!!!!! Not only did they misdiagnosed the problem, but they the lady on the phone treats you like she is doing you a favor. read more

Our HVAC blower motor stopped working during the first cold snap (when many other people discovered that they had no heat). They went above and beyond to get a replacement (it was still under warranty) and did the repair as quickly as possible at a very reasonable price. They were responsive and professional- I highly recommend Ace and A. read more

Ace & A is one the best companies I've dealt with for my small business. I recently had issues with my commercial AC units and I had Dion as my technician and he is honest and very knowledgeable. He knew his way around the units unlike any other technicians from other companies. If you're a business owner and want to deal with a reliable and honest HVAC business, you won't go wrong with Ace & A. And definitely ask for Dion! read more

Update: After posting the above review, I was contacted by a very apologetic manager. They were able to identify the problem and fix it in a matter of seconds. They did not charge for the service. I hate that it took posting a negative review to get my messages returned but, in the end, they owned the problem and fixed it. read more

Very disappointed with this company. I paid $155 for service contract. They came out and did spring service, collected payment. For winter service they cancelled my appointment. (This happens frequently--they have my money up front, so why bother with keeping an appointment). They did not fulfill contract, so I asked for refund. Rick lied to me and said he would send check. Never got it. Go to Anytime Heat and Air. Same price, and they will show up. read more

My experience with Ace & A has been very mixed. During the summer, my upstairs heat pump went out. I called the guy I usually use, but he was too busy to come out. Luckily someone else in my neighborhood was getting Ace & A to replace their system. After the technician finished at my neighbor's house he stopped by my house and diagnosed the issue. I needed a new system. Ace & A was very prompt in coming out to give me a quote on the new system and scheduling the install. The technicians were very friendly and replaced the system in 1 day. Unfortunately, during the install, they didn't properly drain the water from my old system and water came pouring out of the places in my ceiling. I was told the Company would repair all the damage. About a week or two after the new system was installed, water started dripping from my ceiling. The cause was an uncapped area in the condensation drainpipe. It was a Sunday night, but Ace & A was very responsive and had a technician come out first thing on Monday morning. It seems the drainpipe was clogged which caused the water to back up and drip onto the ceiling. This was a bit aggravating - I would have thought the drainpipe would have been checked during the install of the new system. Again, I was told the Company would repair all damages caused from the leak. During the service call, the technician cleared the clogged drainpipe but needed to order a part to completely fix the issue.....so another service call was needed. On the follow-up service call, the technician missed the service window and arrived about an hour late. Irritating since the service window is already so wide (9am-1pm). It's been about 2 months since the system was installed. Last week, I started hearing a dripping noise. I went into the attic and noticed that the drainpipe had come apart and condensation water is dripping out. So another service call was needed....which was scheduled for this morning. To my disappointment & frustration, the technician has again missed the service window and I'm stuck at home. Another HUGE disappointment, to date none of the water damage has been repaired. When I need to replace my downstairs system, I highly doubt that I'll consider Ace & A. read more

Professional from the start. The service tech Fred was incredibly helpful.

I've been using Ace and A for probably 7-8 years now. They are awesome. Not sure what the other reviews are talking about but I highly recommend Ace and A and I am not an easy 5 star rating. read more

We have been using Ace & A for a couple years for maintenance and everything has been fine. Good customer service as well. After the visit, they email a visit summary. read more

The last time I tried to use Ace and A to service my furnace was a complete rip off and a very unpleasant experience. I had just received an email for a $25 coupon off repair fees from Ace and A and just like clock work my furnace stopped working a few days later. I said to myself, great, at least I can get a small discount on the price by using the coupon I just got. So, I call for an appointment and the service tech came to my house promptly. After spending about ten minutes messing with the furnace, the tech comes out with a small part from the unit and says, this right here is your problem. He said this is called the hot source igniter and it is bad and that I shouldn't worry, that he has a new one in his truck to replace the bad one. I said to myself, great, problem solved real quick. Up till now, we had not discussed anything about price. Apparently, the hot source igniter from his truck would not fit my unit, so, the technician said he would have to order the part and come back to fix it. I said no problem, but, how much is the part and how much is the labor? He said the hot source igniter would cost me $230 and I would still have to pay $84 for the service call. I couldn't believe that a small piece from my furnace could cost so much. I told him to give me the serial number of the part so I can look it up for myself. I found the part online for a whopping $30. I showed the tech the price I saw online for the part and he got upset and said he has to go by the prices he has in his book. I said, don't worry about it, that I will order the part myself and find someone else to put it in for me as the technician said he would not be able to put in any part that he himself does not provide for me. I said that's fine so how much do I owe you for your work done so far. He said I owe him $84 and that he cannot use my $25 coupon for this visit because he didn't do any repairs. I paid the $84 and proceeded to get the part myself and getting it put on my furnace. I will never recommend this company to anyone. read more

We have used Ace & A for almost a decade now. They installed a new furnace in our home attic, and they also service the HVAC in our condo. I have nothing but good things to say about the company. They have always been reliable, honest, and helpful. read more

Ace and A installed an AC unit in my home two years ago. The system never worked properly. We indicated this numerous times but they indicated they did not have anything on file which means they did not keep good records. One year ago, they replaced the compressor but charged an expensive service fee. The same issues are happening again this year. The company indicated they would not charge a service fee but the tech who was coming to look at the AC unit indicated they would charge to look at the system (if it was not a compressor issue.). I have gotten the run-around with the company; even spoke to the owner. He said he would come out to look at the system himself but that never occurred. So, I am left with an expensive AC system that does not cool the house properly. I went with a company within walking distance of my house but that was a mistake. AVOID THIS COMPANY!!!!!!! read more

Emailed the general manager rcoggins@aceanda.com multiple times and have never heard a response. Clearly shows where ace & a's culture of an apathetic attitude comes from. Email below of what I sent to him in case anyone wants to hear about my specific experience. To who it may concern, I live at xxxxxx and purchased a service plan from Ace and A to do bi-annual inspection of my heating and air conditioning system. I will no longer be renewing this contract due to my recent experience. Primarily due to the technician failing to identify a life threatening safety issue with my unit and I was charged for an issue that "coincidentally" occurred hours after my service appointment. I expect much more than what Ace and A has provided thus far and will be taking my money elsewhere. Full Story: I forgot to schedule my heater check this winter (I don't understand why you guys don't pre-schedule or pro-actively schedule when I've already prepaid), so called a few weeks back to have someone check out my system. They scheduled an AC check up. Everything went as scheduled and technician came to my house and performed whatever checks were to be completed as I was working inside. That same evening I noticed my heating had stopped functioning. My nest would show the heat turning on and I'd hear the blower turn on and then nothing. The next morning (saturday) I called Ace and A to report issues after the check up visit. The nice lady said she could send someone out in the next couple of hours. Due to the delay, I went into the crawl space to check the system first hand. It was at this moment I quickly realized the exhaust pipe was no longer connected to the system. This was extremely concerning to me and assumed this is why the heater was no longer working (picture attached). The technician arrived and I mentioned the exhaust pipe not being connected. Technician didn't seem very concerned and quickly fixed the exhaust. Mentioned he didn't check this as he was only here for AC during the check up. The technician did however quickly find an issue with the ignitor on my heating unit. He did apologize for the poor timing and offered to not charge me for the weekend trip due to the timing. While the technician was super nice and friendly I still have a really hard time trusting a company that makes excuses for not finding a major, life threatening problem with an HVAC unit you are servicing as part of a contract, and charging a customer 200$ for a tiny part that miraculously broke the same day you guys were servicing my hvac. read more

I had an awful experience with Ace and A this last time. I'd used them before to replace my air compressor, and after 8 months, it seemed that's what went out again. It took an excessively long amount of time to get this fixed (over a week and a half for the compressor issue... yes, there were rain delays, but only for a few days of that time), and in that time they were extremely uncommunicative and very obviously prioritized other jobs over mine. Every day was a guessing game as to when they had scheduled their technician to come out... no one would call to let me know what block of time to expect him, so I ended up waking up early to call every day (which is a definite inconvenience when you basically work a 2nd shift job.) Furthermore, they kept scheduling my technician to come out during the afternoon... the job kept getting delayed because he didn't have enough time left in the day to deal with it. If the technician (Fred) were to start his own business, I'd follow him there. He was a wonderful help, always helping me understand the problem and what the fixes were. He's also the reason why Ace and A /nearly/ got a 2 star rating from me... but honestly, the company itself was such a frustrating disappointment that I cannot in good conscience give them anything more than the bare minimum in rating. Please do yourself a favor and call another company for your needs. read more

I wont use them again. One of the workers caused major damage during the install of a new air conditioning unit. They admitted they were at fault, but refused to pay the damage. I ended up filing a claim with my insurance company. The workers were nice and considerate - wore booties over their shoes to protect my light carpet, pleasant personalities, customer service-oriented. The owners had their noses in the air and looked down on me. I gave them another chance, to service the unit that I bought from them, but my perception wasn't changed. The guy that came out was the same. read more

Came home yesterday to no heat and predictions of temps in the teens for the night. Called Ace and A and they squeezed me in , thankfully. The technician, Rowan, worked for hours in the freezing cold- my heat was repaired and I could sleep comfortably in my own room- Rowan was professional and on time- He told me what he was doing as he was working- I was very pleased with Ace&A- read more